Reviews of Coronado Springs Resort (Moderate Resort)
Reviewed by Anonymous Review Date: 09/04/2023
Rating: (5) Not Recommended
TONS of walking. A lot of bugs in our room. Not very clean. Very good food and views. Pool and slide is nice. Overall 5/10.
Pros:
Water slide, good food, and kind workers.Cons:
Bugs in our room, not very clean, and tons of walking.Reviewed by Anonymous Review Date: 12/20/2022
Rating: (1) Not Recommended
Not worth your money or time!!
This is lengthy, but it just shows how everyone we encountered essentially lied to us and put our belongings and safety at risk.
So sad to write about this terrible experience, as I was traveling with my whole family and a Disney employee (we thought we would be treated well and service would be excellent), especially since it's almost $400 a night.
Our first day and check-in went well and the room was decent, but nothing special.
The second day, however, after being away from our room all day at the parks we returned to our room door propped open with a door latch and we were immediately concerned. I walked in and asked my partner if he might have not closed the door fully not assuming it had anything to do with the staff. But then I noticed there were fresh towels in the bathroom and realized the housekeeping must have not fully closed our door. I began to panic thinking the worst. We rummaged through our belongings hoping everything was still accounted for, and we agreed everything important was still there. We called the front desk and put them on speakerphone so we both could hear what the reason for this would have been. The front desk connected us to the manager of housekeeping, who seemed concerned and apologetic which we appreciated. He promised us he would leave us a voicemail tomorrow following up with the investigation details as well as a credit to our room for $100 (not enough but we agreed as we know people can make mistakes). I asked him how I should receive this voicemail and he said don't worry you will see it on your phone tomorrow. He also went into detail about the next day's actions, in which a housekeeper would come accompanied by a manager in order to ensure the absolute safety and completion of services, and that our room would look amazing. I thanked him for his help and we finally got some rest.
The following morning, we went to the cafeteria to use our credit for breakfast, apparently, you can only credit your room with a room key (we didn't receive it as we did check in through the app) or a wristband (you have to buy separately). So we spent our own money (frustrating because the only reason we didn't eat at the park was that we had this credit) and kept the receipt to bring to the front desk once we returned from the park that evening. I had my partner discuss the situation and the refund for the breakfast with the front desk while I went to the room to check for a voicemail. I entered my room, and I noticed nothing was clean, the beds were still messy, no fresh towels, and nothing had been done. Also, of course, no voicemail follow-up from the manager. Everything they said they would do essentially was not done. We then (at around 11 pm after a long day) went to the front desk again to let them know about all of this. They were understanding and went to go get a manager. After standing and waiting for 20/30 minutes, the staff member reappeared and told us to have a seat the manager would be out to speak with us. We spoke with a manager named Chicho for about 30 more minutes he offered us one night off our bill and a complimentary stay in the future for one night at any of the resorts. I was hesitant since I don't feel safe or comfortable staying at this resort and how could I determine that the others would be better, but we accepted these accommodations. My partner asked if he should go talk with the front desk before we went back to our room to make sure they knew about this deal (since we were checking out the next morning). He assured us that he would take care of everything and we would be good to check out the next day with the new adjustments. We finally got to bed around 1 am.
The next morning we were checking out, and we went to the front desk to see the newly adjusted charges. They informed us that they didn't have any notes about the changes and they proceeded to call over a manager. This manager said she couldn't trust our word and those gifts are very excessive so she would need to talk to someone else about it all. We were extremely frustrated that we consistently had to explain this situation over and over, as well as no one following through with anything they promised us. She eventually had the bill adjusted and we went through the charges at length it felt very hostile throughout her explanation. We came to the end of our discussion and she turned around and walked away without saying any type of apology or empathetic sentiment for the situation. We felt more upset from being accused of things while Disney staff were the ones who promised so many things and never delivered them.
I rarely write anything bad about any service unless it truly was significant and I really don't want other people to go here, spend their savings on an excellent experience, and get treated poorly and consistently lied to. I know for a fact I will never be staying here again and I will let everyone know about my experience.
Pros:
Some friendly staffCons:
Housekeeping left our door open all day Lying staff Poor food quality Overpriced Essentially no housekeepingReviewed by Anonymous Review Date: 02/07/2022
Rating: (1) Not Recommended
Terrible
Pros:
NoneCons:
AllReviewed by Anonymous Review Date: 02/03/2022
Rating: (5) Not Recommended
We stayed at Rancho a mile away from the main office far walk food expensive and not good rooms clean no room service only clean towels evey other day they dont even make the beds for the money we pay for the rooms if you get uber eats you have to walk a mile to the main tower how does a handicapped person do that you have to have good feet and back everything is so far away from each other. Al the workers are friendly they do keep the resort clean nothing to do. Your better off staying outside the park and renting a car instead of the bus business myself i would not stay there again not accomidating for me
Pros:
CleanCons:
No room service too far to wallkReviewed by Anonymous Review Date: 01/04/2022
Rating: (4) Not Recommended
Arrived 12/24 machine that has options for unsweetened tea had sweet tea spoke to manager 4 times during our 10 day stay wasn’t fixed they would get me tea but had to wait I’m not a soda drinker and do not like any sweetener in my tea very disgusting to have to keep reporting it and nothing done also need more food variety for quick service too tried to report on their website but no options unless you call and that’s reservation number may seem small problems to some but aggravating to not get drink when other members of family do and not like I didn’t report and still not fixed after 11 days
Pros:
Three Bridges Restaurant good but not open til 430 pmCons:
Food not easily accessible and especially drinks after you’ve bought mug need at least refill at each building not just at quick serviceReviewed by Courtney193 Review Date: 09/22/2021
Rating: (5) Not Recommended
Only ok. The Three Bridges restaurant was very good. The room was ok, but nothing special. The resort was clean. Our preferred room was a short walk to the pool and bus stops.
Pros:
The gift shop was nice and the staff were friendly. The pool was the highlight.Cons:
Nothing super special other than the pool.Reviewed by Anonymous Review Date: 06/29/2021
Rating: (4) Not Recommended
Pretty on the surface; service was lacking.
The Gran Destino Tower is amazing - you feel transported once you step into the lobby overlooking the Lounge.
Rix Cafe was pretty good, but I'm not sure why it closes at 12:30. Not many people want gelato for breakfast.
El Mercado's offerings were very generic - pizza, burgers, nachos, and the grab-and-go sandwiches.
However, we had requested a room with disability access in the tub (walk-in, or at least hand-rails) for one of our party with mobility issues, and did not get not get one. We requested a change and were given one, but the new room also did not have the needed tub. Our room phone received calls, but we could not contact the front desk, bell services, or anyone else. I had to call the resort's overall Guest Service number on my own phone and ask them to contact bell services to bring our luggage. We put in a request for a working phone, were told it would be replaced; it never was. Housekeeping did not come to empty trash/replace towels on our second day, and since they didn't fix the phone, I had to walk to the Tower to request towels after a day in the parks. Our safe glitched on the last morning and wouldn't accept our code, so I had to (again) walk to the Tower to get help for that, since 48 hours later, the phone was still not fixed.
I would stay there again if I was attending a convention and my work paid for it. Otherwise, other than the long desk/workspace, I've had just as much room at Pop Century.
Pros:
Gran Destino is beautiful; theming is nice. Quick bus rides to all parks.Cons:
Away from the tower, the property wasn't maintained to what you would expect of Disney. Lots of scuff marks on the walls, paint chipping/fading near elevators. Service hit or miss.Reviewed by Lizard1515 Review Date: 04/25/2021
Rating: (3) Not Recommended
NOTE* Review based on a stay in 2014. Everything at the hotel is super spread out. We luckily were staying right next to one of the bus stops, but we did have a bit of trouble getting buses at times. The jacuzzi was broken and many cm's we asked had no clue when/if it would come back up in our 8 day stay. Management interactions weren't very positive when we inquired later about the jacuzzi. Overall there weren't very many positives to our stay.
Pros:
Food was good, bartender was niceCons:
Spread out, too many bus stops,Reviewed by Pookie99 Review Date: 12/06/2020
Rating: (6) Not Recommended
This hotel needs to be split into two, the tower should be a separate hotel. If you are not in the tower, expect lots of walking. The food is also marginal at best outside of the tower. Focus is only on the tower.
Pros:
Non tower rooms are large, quiet and very comfortable. This is the only reason I gave this report a 6.Cons:
Rooms are far from service, food and transportation. Grounds people do not respect people walking on sidewalk so be careful.Reviewed by Anonymous Review Date: 09/23/2020
Rating: (5) Not Recommended
We stayed in a preferred room and it sadly was not worth it. The room itself was very large and nice we were way to far away from food and transportation. We also were on the top floor and had to use an elevator from a different building to get to the room because there was only 1 elevator that would reach that floor. It was quiet and clean but a hassle if you actually wanted to do anything.
