Reviews of Mears Connect
Reviewed by NicoleICrane Review Date: 04/25/2024
Rating: (4) Not Recommended
If I didn’t have small children with me, I’d gladly give an 8/10. They were prompt and super nice! Ride home went smoothly.
The way to our Disney resort was the issue. We booked the standard package for all 5 paid seats & my free 2-year-old. Mears swapped us to an express van, which usually would be great! But I don’t know how it’s legal to put a 4-year-old and 2-year-old in a small van without car seats. No notice until we were already standing out front of the van. Very unsafe and uncomfortable with riding in the van. In hindsight, I 100% should’ve spoken up and refused to use the van, but I figured it must be legal and okay until I checked Mears’ website and read that they have a limited number of car seats to offer when taking the express route (none were offered to us anyway, and due to choosing the bus option, we didn’t bring 2 car seats).
Pros:
Prompt, nice drivers, quick ride even if you aren't the first stopCons:
Can make changes without notifying you, illegal to ride in a van without carseatsReviewed by Anonymous Review Date: 04/20/2024
Rating: (3) Not Recommended
Plane got in 12:36. As scheduled. Shuttle is still boarding now at 2:30. Driver was very rude to everyone who had a question. Not worth the tiny cost savings over Uber
Pros:
It eventually showed upCons:
Stuck in a line for an hour or more, couldn’t use the bathroom because might miss shuttle, driver was impatient and unfriendly. Missed my lunch plans waiting.Reviewed by Anonymous Review Date: 03/20/2024
Rating: (1) Not Recommended
I was quoted $57-61 flat rate from Saratoga Springs to Orlando Airport.
The driver charged by the meter and added extras totaling approx $71. This is not a flat rate!
We were misinformed. This is unacceptable. We will not recommend your services and Disney Resorts will be informed.
Pros:
Pick up at resort unitCons:
Mears does not understand the concept of a flat rate.Reviewed by Anonymous Review Date: 03/13/2024
Rating: (1) Not Recommended
Awful service. Charged me $16 saying I was a no show when I was outside waiting for 40 minutes. No attempt made to call me nor was I given a number to call the driver. Will never use this service again.
Pros:
NoneCons:
UnprofessionalReviewed by Anonymous Review Date: 03/09/2024
Rating: (10) Recommended
The ride was phenomenal! Cader Hassenjee was an absolute delight! Would 10/10 recommend to anyone!
Pros:
Smooth ride, nice customer service!Cons:
Nothing!Reviewed by Lynnrillo Review Date: 03/01/2024
Rating: (1) Not Recommended
On the way to the airport, our bus driver was driving erratically, swerving in and out of lanes, and did not notice traffic in front of us had slowed. He crashed into a truck in front of us on 417 going 60+ miles per hour, causing three additional vehicles to be hit as well. This was not a safe driver! He put his passengers and others lives in danger. This was a very traumatic event for all on board that bus. And three days later, I still have yet to hear from Mears. There has been no contact checking to see if I am okay, offering an apology, asking if I missed my flight, or offering any type of refund. Also, in addition to this nightmare, on my arrival they did not have a bus so they put me in a Mears taxi. I had zero info on the drivers name, etc...and she was going 85 miles an hour, also driving very dangerously. I will never book with Mears again! Rent a car or book with a more reputable private car service.
Pros:
None!Cons:
They do not ensure that their drivers are trained properly to drive safely and their customer service is horrible.Reviewed by Anonymous Review Date: 02/20/2024
Rating: (5) Not Recommended
Please stop using the horrible air freshener!
Pros:
Great service. Bus was on time and very clean. Courteous driver.Cons:
The bus had a HORRIBLE air freshener odor!! I wanted to vomit the whole time I was on the bus. It gave me a terrible headache the rest of the day!Reviewed by LizG Review Date: 02/20/2024
Rating: (10) Recommended
I have been using Mears for many many years (before and during Magical Express days). This was my first time using them since the Magical Express ended. The service and quality of everything was great, like always. When I arrived on 1/28, it was easy to find the departure area for the buses and only had to wait about 15-20 minutes before our bus was on it's way. When returning to the airport on 2/3, we were picked up right on time by a van we shared with one other family. Our driver was very pleasant and overall, the experience was good.
Pros:
Timeliness Very clean vehicles Pleasant driversCons:
NoneReviewed by Anonymous Review Date: 02/11/2024
Rating: (2) Not Recommended
My adult daughter and I flew down to Orlando on 2/4/24 for a 1 night/2 day quick getaway. Our flight arrived at 10:15 am and we had lunch reservations at Disney Springs at 2:00. Who would have thought that we would actually be late? This was the first time we used Mears Connect. In the past, we have used Magical Express and Sunshine Flyer with no problems. Since we knew Mears Connect and Sunshine Flyer merged we thought we would have a great experience. Boy, were we wrong. Arriving at 10:30 to our pickup line to the resort, you couldn't happen to notice that there were hundreds of people in different lines also waiting. One bus outside loading people. It appeared that one bus arrived every 15-20 minutes for a different line. We were told that the buses were assigned to take the people waiting in line the longest next. We had only waited 50 minutes. Finally, after 1 hour a bus arrived for our line. It took 30 minutes to load and we were on our way at noon. Following the bus on my app to our resort, I realized that it was going to take an hour. We were the last to be dropped off after several stops. While on the bus, I ended up calling Disney Springs to let them know that we would be late for our 2:00 dining reservation. We arrived at our resort at 1:00. 2 1/2 hours later. We took a Lyft back to the airport because of the early pickup and wanted to spend more time at the park. We thought it would cost a lot more than Mears. We were so wrong. $5 more and 30 minutes. We definitely will take a rideshare to and from the resorts next time. The only way Mears Connect could improve would be to have more buses running at once.
Pros:
Comfortable seatsCons:
Not enough buses picking people up at airport. Long wait.Reviewed by Pammogli Review Date: 02/05/2024
Rating: (1) Not Recommended
We had a terrible experience with mears on 1/27/2024. We were scheduled for a 10:10 pick up from our hotel. (Wilderness lodge) we have two babies, 3years old and 1year old. We were waiting for over 40 mins, as you can imagine the scene with the two kids waiting in the front lobby for over 40 mins. We could not get in touch with anyone, finally at 1045 we were picked up, only to have to drive to 5 other hotels to pick people up. We were running to catch our flight, we were minutes away from missing it. We usually have great experiences with mears but this was terrible.
