Reviews of Via Napoli Ristorante e Pizzeria
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Menus at Via Napoli Ristorante e Pizzeria
Reviewed by monorailmom Review Date: 03/04/2017
Rating: (0) Recommended
Via Napoli is a consistently good experience for our family! We are always seated in a timely manner, and service is always excellent. The pizza is SO much better than anything we get at home. (Via Napoli pizza has no grease...why can no else figure out how to do that?!) The salad and Zeppoli were amazing as always. We will continue to return here for every trip!!
Pros:
Everything!Cons:
—Reviewed by Anonymous Review Date: 01/14/2019
Rating: (1) Not Recommended
We ate here several years ago and it was fantastic. We retuned for a second time on a recent trip in November 2018. It was the worst Disney dining experience ever, and we’ve been to Disney over 15 times. The server never brought us bread until, after sitting for 45 minutes watching other diners who arrived after us get their meals, my husband asked about our food. The server gave us two pieces of bread. Again, we waited. My husband went to get the manager who apologized and told us our food would be out soon. When our food finally arrived, my Fettucine "Via Napoli” with shrimp was cold and tasteless. There was no prosciutto in it as described. My husbands lobster ravioli was also cold but had some taste. We told the manager. He offered to have 5he meals recooked or give us dessert “on the house.” We opted to leave. We didn’t want to waste another 60+ minutes for poor to mediocre meals and dessert “on the house” - dessert was already included in the dining plan.
Pros:
Nice atmosphere in the main restaurant, not the side porch room.Cons:
Slow beyond belief and tasteless, incorrectly prepared entree.Reviewed by Wendy Writes Review Date: 05/04/2014
Rating: (1) Not Recommended
LOUD LOUD LOUD
Ok, that's fine if the food is exceptional which it is not. The pizza was very good, other appetizers and dinners were just okay.
Service was very slow and we had to ask more than once for certain things.
Skip this one and go elsewhere.
Pros:
PizzaCons:
Everything ElseReviewed by Ruth Review Date: 03/19/2014
Rating: (1) Not Recommended
We thought that this being an Italian Restaurant the food would be great. It was very disappointing. We had pizza, well, we thought it was pizza. What we had was a crust with a very small amount of sauce, which by the way had no taste at all, two olives, three slices of onions, two pieces of basil and a few slices of red pepper. It was terrible. That is the pizza now on to the drinks. We had San Pellegrino water, the water is good I buy it all the time. But when the waiter brought the glass filled with ice and poured the water in, I saw that the glass was dirty like it had not been washed, I was so disgusted by that!
Lastly, the price was too high for the food that they serve. We will never go there again.
Pros:
FriendlyCons:
FoodReviewed by zoenjakesmom Review Date: 11/07/2013
Rating: (1) Not Recommended
We were really looking forward to eating here and were very disappointed. The waiter was unfriendly. The dirty salad and bread dishes were never cleared from the table so the table was almost impossible to eat at by the time dinner came. The food was cold. One of the individual pizzas wasn't even sliced. We had asked for 2 of our pizzas to be well done. They all looked the same. We asked the waiter if these were well done and he said of course they were. We will not be eating here again!
Pros:
NoneCons:
Cold food, bad serviceReviewed by PegP Review Date: 11/05/2020
Rating: (2) Not Recommended
We made the mistake of going here during the Food & Wine Festival (not during pandemic, but previous year). Never again! It was SO loud. My 10 year old just sat with her hands covering her ears because it was so loud, it hurt her ears. We couldn't hear a word our hostess said to us while we were being seated at our table. We were going to ask our server if we could switch to a table outside to escape the large party of drunk people screaming at the nearby table, but our server never came to even take our drink order. We waited over 10 minutes, then finally left. He/she never showed.
Pros:
None that we experiencedCons:
Service was the worst of all the Disney restaurants we've been to. It didn't exist. We left without ever ordering because no one ever came to the table to take even our drink order. Can't rate the food because we never got any.Reviewed by Anonymous Review Date: 04/20/2019
Rating: (2) Not Recommended
just now
Very disappointing. My white wine never came until I asked for it again and when it did come it was warm. The antipasto platter was good but before we were even halfway finished my husband's lasagna arrived...lukewarm. My daughter and I ordered pizza, we waited over an hour to get it. My daughter's was very liquidy. Not impressed by the quality, especially with how much we paid. We had a server in training. He was very nice but not sure if that was part of the problem. The only positive of our experience was that we were inside when the thunderstorm hit
Pros:
AntipastoCons:
Undercooked pizza, long wait for food, warm wine, lukewarm lasagnaReviewed by thekid_1 Review Date: 09/07/2014
Rating: (2) Not Recommended
We were very disappointed with our dining experience on 8/25. The food was OK to very good but the service was terrible. We never received our drinks. When the waiter came with dinner we asked for the drinks again. The drinks never arrived. The other issue is my two sons both ordered pasta. After the waiter left my older son realized his mistake. My wife immediately flagged the waiter down to see if he could change his order to mozzarella balls. When dinner came both kids got mozzarella balls when one should have received pasta. The receipt was correct for one pasta dinner and one mozzarella ball dinner.
Pros:
TiramisuCons:
Service, very noisy roomReviewed by SW7Dwarfs Review Date: 01/07/2013
Rating: (2) Recommended
We made a last minute trip to Epcot and did not make ADR. We walked up and were delighted to find that there was only a 10min wait for lunch. This was a pleasant surprise since it was prime time for lunch. We were seated within the 10 min.From there it went downhill. I have an allergy and notified them at the desk. The chef came over before we had even looked at the menu. He said that he would be back or the server could run my choices by him. I never saw him again. I put my trust in the server to check for my allergy but was also ordered very safe. I had a individual pizza and my husband ordered a pasta dish. My husband's pasta came out and he had almost finished eating before my pizza came out. He then had to sit while I ate. Not much for sharing our meal. I will say the pizza was very good but not the right size for an individual - it easily could feed two. The server never came back for refills on our drinks or to see if we needed anything. The manager came by and asked how everything was and left before we could answer. The server came back and put the check on the table and never even asked if we wanted to order dessert. Overall a big disappointment but the food was good. Wish they had a take out window to order the pizza.
Pros:
huge portionsCons:
noisy serviceReviewed by Anonymous Review Date: 08/19/2019
Rating: (3) Not Recommended
The pizza was good... service was terrible. Server suggested we order everything at once, they would bring appetizers first followed (in a timely manner) by entree and pizza. First item to the table, pizza. Other items arrived randomly over the next 15 minutes. Had to ask multiple times to speak to a manager to discuss the issue. Over 20 minutes later a manager appeared. Our dinner was comped quickly as the manager discovered how poor our experience was.
