Reviews of Sunshine Flyer
Reviewed by Anonymous Review Date: 05/06/2023
Rating: (2) Not Recommended
Where to start…we arrived in Orlando’s airport more than ready to visit the most magical place on earth but had no way of locating our bus. There were zero signs giving any indication on where to go. We got turned around twice and had to ask for directions just to get to the registration desk. You would think there would be signs pointing the way. Once on the bus, it smelled like you had just walked into a dirty diaper the size of a bedroom. I will say, we did get on a bus and we did make it to Disney. Now for the rest of our stay…halfway through our week in Disney, my husband gets a text confirming transportation on our arrival date (4 days after we arrived). On departure day we receive an email letting us know our pick up time had been pushed back - not panicking at this point because we planned ahead and scheduled our pick up earlier than necessary. However, the new pick up time comes and goes and still no bus. My husband calls the number on the website only to be told the bus was having mechanical issues and should be there in about 10 minutes. Another 15 minutes goes by and still no bus. My husband calls again and is told its on its way. Another 30 minutes - now we’re panicking - and we receive a text message letting us know our pick up had been completely cancelled with no explanation or plan for getting us to the airport. We got very lucky booking an amazing uber driver who was already in the area and made our flights. All in all - pay the extra 10 bucks for the private Uber. It’s worth every penny
Pros:
We arrived in DisneyCons:
No signage in the airport Arrival transport confirmation came after we arrived They cancelled on us while we were waiting for the bus to take us back from our departure flights The bus smelled like a dirty diaperReviewed by Anonymous Review Date: 05/05/2023
Rating: (1) Not Recommended
Sunshine Flyer is picking us up at 6:10am for a flight departing at 10:00. There are no other buses running other than 6am and 9am. 4 hours before flight departure did not seem acceptable and we asked for a refund, but were denied. So now we will sit in an airport for 3.5 hours before a long day of travel with two young, exhausted kids.
Pros:
NoneCons:
Long wait Rude staffReviewed by Anonymous Review Date: 04/30/2023
Rating: (1) Not Recommended
It took us 2 hours to get to our resort from the airport! Terrible! 🤦🏼♀️
Pros:
None!Cons:
2 hours mostly standing at airport waiting on the bus!Reviewed by Anonymous Review Date: 04/15/2023
Rating: (1) Not Recommended
Pick up from airport was fine. However, our trip back to the airport was for 5:40, we were never picked up. By 5:55 I called and was told our bus was 10 minutes away. Waited 1/2 hour more and still no bus- NO call, text or anything from sunshine flyer telling us that they aren’t coming. Both my husband and I called in which we were told that the bus passed by our hotel and they aren’t coming back and they won’t be picking us up and the will refund us our money. Seriously??????refund us our money. Here we are stranded at our Disney hotel, we asked that they either send a bus, a van, taxi or Uber, in which they refused. This is how you treat your customers. I wouldn’t recommend this to family or friends. Worst company ever!
Pros:
NoneCons:
Will leave you stranded at your Disney hotel!Reviewed by Anonymous Review Date: 02/21/2023
Rating: (2) Not Recommended
Would not recommend and won’t be using again. Was okay to get to the resort but still a bit of a wait for the bus. On the way to the airport no option given to change your pickup time to ensure that you could get to the airport earlier. The bus driver showed up 10 minutes late and we were the first stop. Then proceeded to stop at 3 more stops and took over an hour to board other passengers. I was told I would be there two hours ahead of my flight and was dropped off with 45 minutes to get through security. We barely made our flight. Will not be using in the future.
Pros:
PriceCons:
UnreliableReviewed by Anonymous Review Date: 02/15/2023
Rating: (1) Not Recommended
Do not use this service. We got to the resort ok. But our return trip to the airport was a nightmare. We received a text that the bus was running 20-25 minutes late. After they we 20 minutes late we received another text telling us to arrange other transportation to the airport and they would refund our money.
Pros:
NoneCons:
InconsiderateReviewed by Anonymous Review Date: 01/21/2023
Rating: (1) Not Recommended
Do not use this service if you have a wheelchair, electric scooter, or have any walking issues of any kind. The staff was irritated that we had an electric scooter, and at one point even yelled at us for not letting the check in people know, when they saw us coming with an electric scooter. The staff was not friendly at all.
Pros:
Cheaper than most optionsCons:
Everything elseReviewed by Anonymous Review Date: 01/13/2023
Rating: (4) Not Recommended
Loooong wait to board
Pros:
Website is easy to book. Makes it look like a reliable business!!!Cons:
Just sitting here still waiting for a bus. We’re at an hour now. When one does show up, you have no idea which hotels she’ll call to board it. I could have/should have grabbed an Uber and would have been to my room by now!!! Not happy and will NOT book Sunshine Flyer again!!!!Reviewed by Anonymous Review Date: 01/13/2023
Rating: (5) Not Recommended
Disappointed, but they got us there and back. They weren't awful, and I would use them again, but first, I would probably try Mears connect and see how they were. Mostly, I miss Magic Express 🙁
Pros:
We got to and from the airport.Cons:
Not as described as far as vehicle description, entertainment/theming/fun factor, and one trip was super crowded and stopped at like 4 or 5 hotels. It was also kinda confusing at the airport when we boarded, and the staff was not very polished (though that might change as the company matures.)Reviewed by Anonymous Review Date: 01/02/2023
Rating: (4) Not Recommended
I called in a timely manner to modify the pick up time since my flight has been delayed 3 hours and they refused although it was within their working hours.
My request was for them to pick me up instead of 5:30… 7:30… and they refused… they would not give me a refund either…. Therefore I’ll have to arrange another way… can’t spend 6 to 7 hours in the airport with a 5and a 7 years old if I can help it
