Reviews of Port Orleans Riverside Resort (Moderate Resort)
Reviewed by Anonymous Review Date: 10/16/2023
Rating: (1) Not Recommended
Not a fan… its pretty and the pool is okay with a small slide but we stayed in the princess rooms, and they were small and very dark, like a dungeon, not a royal suite… it is very spread out and the food was not great. Plus we had a room that was close to the main lobby compared to other rooms and when we swam in the main pool and walked back to the room it was miserable especially with kids! We stayed there for one night and I was done! Never again! I was not the only one that thought when I was complaining a family behind me overheard me and agreed. This is a nightmare for people with children. we walked enough in the parks we don’t want to walk forever back to our room!
Pros:
PrettyCons:
Not recommended for families… so much walking and dark roomsReviewed by Anonymous Review Date: 08/26/2022
Rating: (5) Not Recommended
I have just arrived home from my 3rd stay at Port Orleans-Riverside. All 3 stays have been in Alligator Bayou. This stay was 9 days, with a connecting room in building 25. To say I’m disappointed is an understatement. The resort seems to have gone downhill in recent years. My biggest issue was the fact that there was no housekeeping other than fresh towels every other day. I can’t even say they emptied the trash. Of the three trash cans in the room, 1 was emptied. Every day I took out the trash and left it in the hall outside the door. I did the same with towels and bedding. It certainly felt like housework to me. The resort buildings and walkways showed wear that should be addressed. There was litter strewn about, as well as gum/food on the walkways. The food in the cafeteria is limited in choices and not of high quality. While some employees in the cafeteria we’re very pleasant, some were also quite gruff. Several times I said ‘good morning’ or ‘thank you’ and got no response. Although check in is at 3:00, one of our rooms was not ready until nearly 5:00. I won’t be staying here again. I’d rather pay a bit more for more food choices and housekeeping services daily.
Pros:
Lovely pools, quiet setting, close to bus stopCons:
No housekeeping, bland food/few choices, run down conditionsReviewed by Anonymous Review Date: 04/22/2022
Rating: (5) Not Recommended
Really going downhill. We have stayed here 5 times over the last 10 years, most recently last week. Housekeeping limited to fresh towels every other day. Very inconsistent hot water for shower. Small ants in bathroom. Surprise “visual safety inspections “ in the room mid day. This policy really should be mentioned at check in.
Pros:
Landscaping. Theming. Boat to Disney Springs.Cons:
Lack of housekeeping. Cleanliness not up to past standards.Reviewed by Anonymous Review Date: 03/20/2022
Rating: (3) Not Recommended
Will not return here or any Disney resort. The room was small especially bathroom.
Housekeeping says they are required to do safety checks between 10-4pm.
The issue with this was we requested due to sleeping in on some mornings We wanted no one to come until after 12 noon. They repeatedly came and knocked anyway when we were still sleeping 10am.
They come in look around for no apparent reason. I complained about this many times but to no avail. We have stayed at other resorts at Disney World and nothing like this ever happened. I have health issues and trouble sleeping at night and without getting the extra sleep in the mornings I feel much worse. If I had known about this requirement I would not have stayed here.
Also no housekeeping at all during our stay not that we needed much trash emptied and fresh towels at least but we had to use our own trash bags and chase around the housekeeping staff for towels. For the price of this resort I would expect better than we we received. The food court was just average food. Prices were high for what you got. We stayed the first week of our trip at a Staybridge with two bedrooms and two bath kitchen living room. Very clean and modern updated. We made the wrong decision to stay here at port orleans riverside for our second week. We won’t make the same mistake ever again. The staybridge was half the price or the Disney hotel.
Pros:
Transportation to the parksCons:
Daily housekeeping coming in room for no apparent reason to just snoop around I guess. High cost for tiny room: bathroom. No luggage carts at all unless you pay the bell men to help you. There should be available luggage carts at each building but evidently that’s not allowed.Reviewed by Anonymous Review Date: 02/13/2022
Rating: (3) Not Recommended
Well where can I begin. Drove in from Texas all night to be told I won’t be able to get a room until the scheduled check in time of 3pm.
I was offered a room to stay in until the next day but apparently that was not my room.
I asked why I just couldn’t stay in that room for the 6 days and 5 nights. The cast member started rolling her eyes .
I asked her to find me another from for a less expensive payment again rolled her eyes. I guess I was bothering her busy night, which to say it was 12:20 am in the morning. I tried this hotel but I have decided to just stay at POP , where arriving early in the morning has never been a problem not even through COVID.
I’m not having a magical Mickey experience this trip. Disney so big now that me never returning wouldn’t even matter.
Pros:
Beautiful sceneryCons:
Poor customer serviceReviewed by Anonymous Review Date: 12/12/2021
Rating: (3) Not Recommended
Horrible housekeeping
Pros:
Disney bus was kinda fastCons:
I wouldn’t recommend staying here or probably any resort hotel. Not once did they make our beds while we were here. They only took out trash every other day and put the towels on the bed. Room was filthy too and not vacuumed. They didn’t even bother to put the waste bag in the trash can.Reviewed by ImWhyTheRumIsGone Review Date: 09/07/2021
Rating: (7) Not Recommended
Port Orleans Riverside is my favorite moderate Disney resort. The atmosphere is so relaxing, the pools are great, and having the boat to Disney Springs is a nice touch...oh and beignets live next door. (I won't stay at French Quarter because #1 I prefer the ambiance of POR, #2 their pool scares me.) Big downside is that there's only bus service and we experienced some long delays. I'd love to stay at this resort again, but I simply can't justify it considering I can rent DVC points and stay deluxe for around the same price (& be able to walk to 2 parks!). It had caused me tremendous stress when we booked here and I found out there was no elevator in many sections...especially since they can't guarantee first floor, etc. We ended up on the 2nd floor with a jogging stroller. It just added a lot of unnecessary stress in the morning and then after a long park day to schlep our kiddo and all our stuff up and down the stairs. (Magnolia buildings are the only ones with elevators, FYI)
Pros:
calm atmosphere (a nice change from the craziness of the parks!), great pools, boat to Disney SpringsCons:
buses are only park transportation option & they have a LOT of stops, price isn't too far off from renting DVC points for deluxe resort, no elevators in many buildingsReviewed by Sheri10s Review Date: 04/04/2020
Rating: (5) Not Recommended
I was just not impressed by this resort.
Pros:
Walking to French Quarters for Beignets and the Boat to Disney SpringsCons:
Ambeience, food court, bus service, customer service, smoking areas need to be more hidden so when I am out for a walk or jog, I don't have to walk through smoke multiple times. Our walk to our room at night was confusing.Reviewed by Anonymous Review Date: 02/27/2020
Rating: (1) Not Recommended
Very dirty
Pros:
Only positive...Store on property was goodCons:
Room was filthy; bathroom had hair in shower; Bobby pins on floor of room. Was not rectified in the 4 days we were there. Room wasn’t ready for hours. Had to bring own luggage to room Check in and concierge was crowded at all hours of the day. Lines were ridiculous. Had to even stand on line to pick up packages from the parks My recommendation pay a little more money and stay at a better resort. Stay far away from this one!!!!Reviewed by Anonymous Review Date: 01/02/2020
Rating: (3) Not Recommended
Too woodsy for me. Our cabin was so far away from the bus stop we never used it. My grandson was supposed to have a trundle bed. All it looked like was a dog bed
