Reviews of Disney Genie+ — WDW
Reviewed by Anonymous Review Date: 12/09/2023
Rating: (2) Not Recommended
I have been going to Disney with my family every year for the past 11 years. We like to think of ourselves as “pros” of planning Disney and navigating the parks the most efficient way so that we can do everything we want to do. This was our first trip using the genie/genie plus system and I can genuinely say we will be taking a break from the Disney parks. We felt like we were on our phones 24/7 and it really sucked the magic of Disney out of our days in the park. We’ve decided to ONLY go to the after hours special event parties when they’re available because genie plus made our park days/ trip miserable.
Pros:
You can get on a ride faster than the normal wait timeCons:
You have to be face down in your phone the entire time in the park and it’s SO EXPENSIVE.Reviewed by Anonymous Review Date: 11/27/2023
Rating: (1) Not Recommended
the program is very bad..... charge more money for it and let people go to the front like universal much better plan fast pass is awesone this genie and lighting plan is very bad not worth the money what so ever!
Pros:
I GUESS YOU HAVE GOOD THOUGHTS TO TRY TO DO SOMETHING TO HELP WITH LINE BEST THING WAS FIREWORKS WAS AMAZING NO PLACES TO SIT WAS UPSETTING AND BEING TOLD TO PUSH FORWARD AND PACK THE CROWD IN MORE WAS ALSO UPSETTING (SHOULD OFFER PREMIUM SEATING FOR PEOPLE WILLING TO PAY MORE LIKE LUXURY BOX OR SOMETHING ALSO WHEN CROWDED IT IS VERY UNSAFE WITH STROLLERS OR WHEELCHAIRS FOR OLDER PEOPLE BECAUSE WHEN OVER EVERYONE GOES IN DIFFERENT DIRRECTIONS SERIOUS PROBLEMS THAT NEED TO BE FIXEDCons:
WASTE OF MONEY 100% IF YOU DONT WAKE UP AT 7AM AND PURCHASE PLAN YOU WILL MISS OUT ON PROGRAM AND EVEN THEN YOU CAN ONLY SET UP ONE PLACE UNTIL YOU GET TO THE RIDE AND AT THAT TIME THEN YOU CAN PICK SOMETHING ELSE BUT IF YOU WANT A GOOD RIDE YOU WILL ONLY GET MAYBE ONE OR TWO RIDES AND YOU STILL HAVE 30-45 WAIT EVEN WITH LIGHTNING LANE PASS....so out on DisneyReviewed by Anonymous Review Date: 10/04/2023
Rating: (1) Not Recommended
Never again getting this not worth it majority of the rides can’t even get the fast lane and it’s so dumb I ain’t going to wait 60-100mins when I paid extra to skip the line and some don’t even have the option
Pros:
NoneCons:
Waste of time and moneyReviewed by Anonymous Review Date: 07/18/2023
Rating: (4) Not Recommended
Don’t buy it not worth the money . You can reserve for a ride for fast lane but have to wait 2 hour until to use the fast lane . Trash . I wish I would of asked for more details . They only said for fast lane but never tell you the details it comes with it
Pros:
Fast lane for any reservationCons:
Have to wait 2 hours to reuse it which it’s not far if your paying to use fast laneReviewed by Anonymous Review Date: 04/07/2023
Rating: (2) Not Recommended
You can only book 1 lightening lane every 2 hours! You do not get any choice in the time to ride the ride, it gives you time slots. For example we booked our first lightening lane at 8am to ride for 720pm but then we had to wait until 11am to book a second lightening lane.
Pros:
The only pro is that you can see the ride wait timeCons:
EverythingReviewed by Anonymous Review Date: 03/29/2023
Rating: (1) Not Recommended
Awful Experience
Pros:
NothingCons:
I tried to book a ride and the first time I could get was 6:25pm. If you are not staying at a resort you have to wait even longer to use the app. Not a fan!Reviewed by Anonymous Review Date: 02/27/2023
Rating: (1) Not Recommended
We just completed our 5 day trip to Disney World. I have been going there since the park first opened and must say this trip will sadly be my last. The magic is truly gone. I purchased Genie + for my family of 8 for almost $200 for one day. I was able to book one ride (Pirates of the Caribbean) at 7 am. Every time after that I had to call the helpline as the app was not working properly. I spent a total of almost 40 minutes on the phone. We were able to get on Dumbo and the Ariel ride. The woman who helped me offered me those two rides as they were available and fairly close to one another. They acknowledged my app was not working correctly and told me to go to Guest Services. So, another twenty minutes was wasted. The representative told me that all I could expect from Genie + was two or three rides and I was lucky that I had been able to book three. When I informed him that certainly Dumbo and Ariel didn't qualify as high value rides and I only was able to get those because I had to waste my vacation time calling, he was not concerned. I explained that the app was not working, didn't let me book what I wanted and I felt that the nearly $200 I spent in addition to my ticket (about $140 per person each day). He begrudgingly offered me one lightening pass per person for the following day. I vowed never to buy Genie + again, but my son bought it for the next day. He too had trouble with the app and was only able to get one ride. I have an iPhone he has a Samsung. He also complained and received no compensation. He had only purchased it for 4 people, so he was only out an additional $100.
Pros:
NoneCons:
App did not workReviewed by KayMyers Review Date: 02/17/2023
Rating: (1) Not Recommended
We paid for Disney Genie + each day of a 4 day trip, we’ve been to Disney in the past and spent months planning and detailing our routes around the park to make a fantastic trip. This experience was terrible to be completely honest. We had reservations booked months in advance, that all of a sudden we had to make decisions of using the only option for a lightning lane and incur last minute cancellation charges on top of the money we spent on genie, or miss the attraction that would make our trip worth it. Attractions constantly running into each other, because it only gives you certain options. We wasted so much money and time being on our phones in the park. I don’t understand why Disney is making so much money off of me and still wants more - we won’t be back until they change this because this trip just was not magical.
Pros:
I can’t think of any - not to be dramatic but there’s nothing I can think of that would make me want this to stay.Cons:
Waste of money, time, inefficient, app constantly glitches because it can’t keep up with the park crowds, zero options for rides - we got to see so much less than what we have in the past because of this system. It’s really terrible. It’s complicated, hard to understand…they need to undo this quickly. I’ve never seen lines as long as I have in February!! Unheard of.Reviewed by Anonymous Review Date: 02/17/2023
Rating: (2) Not Recommended
Inefficient Service
Pros:
Virtual queues work well.Cons:
The service limits visitor to one \"fastpass\" per ride per day. I noticed that the standby lanes often had 75 minute waits while the lightning lanes were virtually empty. Long lines mean less out and about eating and shopping. Perhaps this could be adjusted to allow a second FP for a popular ride after a specific window of time.Reviewed by Anonymous Review Date: 01/18/2023
Rating: (2) Not Recommended
I’ve been coming to WDW for 30 years, this is by far the worst experience we have had. Genie+ was a necessary purchase in order to have a chance to ride any popular ride without a 90min wait (minimum). Even with genie plus, we rode probably half as many rides as we are normally able to do with 4x more time spent on the phone as well as constant bouncing across the park. Genie+ has taken the magic out of it and has significantly worsened the experience. Previous fast pass systems were much better. We will not be back for a while unless some changes are made.
