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  • Author
    • allec999

      Registered: October 2007
      Posts: 49
      Review Date: Fri July 7, 2017 Would you recommend the product? Yes | | Rating: 8 

      Positive aspects of the product (pros): Food, atmosphere
      Cons: Food presentation, seating

      Had pre-ordered lunch here in late June. Food was very good - Croque Monsieur and Quinoa Salad - though the presentation of the sandwiches left a lot to be desired. But the atmosphere of the room is wonderful. Only real complaint is the seating process is still a bit awkward, hunting for tables and waiting for tables to be cleared.
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      Registered: May 2006
      Location: USA
      Posts: 37
      Review Date: Fri April 21, 2017 Would you recommend the product? Yes | | Rating: 9 

      Positive aspects of the product (pros): Pre-ordering, food quality, beautiful atmosphere

      Our lunch here was great! We pre-ordered our meal online which saved a lot of time in line waiting to order. We actually went in and had our lunch, and when we were leaving, we saw the same people still in line waiting to place an order about a half hour later! The croque monsieur was very good, and the roast beef sandwich was also good. You have a choice of green beans or fries with the meal. DDP now does not include dessert with quick service, and you get 2 snacks instead per day, so we did not HAVE to get dessert. Kids meals came with soup- nice!
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      Registered: March 2017
      Posts: 17
      Review Date: Sat March 18, 2017 Would you recommend the product? Yes | | Rating: 7 

      Positive aspects of the product (pros): Quantity of Food
      Cons: Ordering Process

      If you plan to eat at Be Your Guest, be sure to pre-order your food. We did not (did not want to commit to our lunch order so far out) and regretted it. The line to order (a two part line first outside then inside) was CRAZY. If we had pre-ordered, we basically would have walked right in and gotten our food.
      The place is large and seemingly has plenty of seats. We did enjoy our food. The sandwiches are large. If we go again, we would likely split one sandwich between two people and then have dessert. The cupcakes were yummy! They are fairly small so those are not recommended for sharing.
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      Registered: October 2013
      Posts: 39
      Review Date: Sat March 4, 2017 Would you recommend the product? Yes | | Rating: 0 

      Positive aspects of the product (pros): Setting, food quality better than other quick serve's

      The one thing I would say about lunch here is to PRE ORDER! Every time we are here, I look at the incredible line of people waiting to order and wonder why they are putting themselves through that! We were checked in, through the pre-order line, had drinks, and were at our table in under 15 mins. The food was wonderful as always, and the setting is just amazing, particularly if you love Beauty and the Beast.
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      Registered: February 2009
      Posts: 89
      Review Date: Thu February 2, 2017 Would you recommend the product? Yes | | Rating: 8 

      Positive aspects of the product (pros): pre order
      Cons: salty fries

      We ate here 2/1 for lunch. We had the dp. We are two adults and a 13 yr old. We had two roast beef sandwiches and a croque monsieur with fries for each. We preordered. We checked in about 20 minutes early. We were given a yellow rose and told to walk down the left side. Once over the bridge people on the right were lined up waiting to go into the ordering line. We were let right in and sent to the preorder register. We confirmed our order and found a seat. We sat in the main room by the window. The food was a little slow coming out. We got our drinks and waited. The roast beef sandwiches were comparable to panera steak and arugala sandwich the dies were teetering on too saltya lit than McDonald's. Smaller than I remember. The croque monsieur was good more ham than let trip.
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      Registered: April 2016
      Posts: 6
      Review Date: Thu December 22, 2016 Would you recommend the product? Yes | | Rating: 8 

      Positive aspects of the product (pros): Very quick service
      Cons: None

      First time dining here in November 2016 and had a great experience. We got through the line and to a table much quicker than I expected. Food was promptly brought to out table and we were able to get in and out in a half hour without rushing. Food is good, not great but definitely good.
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      Registered: December 2016
      Posts: 1
      Review Date: Sun December 18, 2016 Would you recommend the product? No | | Rating: 1 

      Positive aspects of the product (pros): None
      Cons: Too many to fit in this box

      This is the first time we have had lunch at Be Our Guest (Dec 5, 2016); we previously had dinner there about a year ago and sadly both were awful. We have no idea why people continue to rave about the place. I wish we could see what they see, but we just don't. We won't be back.

      Lunch is a complete nightmare when it comes to ordering. You wait in a very, very long line that eventually will split into two inside. One line the guests order on their own, the other line someone takes their order. This is no rhyme or reason to this that we can think of. Either which way, it seems completely inefficient and we have no idea what determines which line you get.

      Once we grabbed our drinks, silverware, etc, we went and found a seat. The first server that walked by told us to put our receipt at the edge of the table. The next one that walked by, moved it to where they wanted it. Yet another one walked by and asked where the receipt was so they could get our food. Someone completely different walked by and said they were going to go get it and checked the receipt. I kid you not, we had EIGHT different people walk by, check the receipt, and then NOT bring us our food. It would have been comical, had it actually been funny but really it was just annoying. No server seemed to have a grasp how to find our order. It is just a wildly inefficient process. They need something on the tables to identify who we are (such as a number like most places use or because the place is so big, some sort of device that will actually transmit a signal to a main hub where it can be viewed).

      We finally got our food like 20 mins later, and it was just ok. At least it wasn't FROZEN like the dinner I had the year previous. I had the layered ratatouille then and I am not kidding when I say it was icy in the middle. When I asked our server to send it back because it was cold, he said "oh, well nothing here is prepared fresh, it's all frozen like a tv dinner so they must not have heated it all the way. i will tell them to make sure it's done". And that's what we are paying good money for? I don't expect it to be a California Grill or even an 'Ohana, but come on, frozen is unacceptable.

      Please, please save your $. I know it's convenient to eat in the park, but really, hop on the monorail, and take yourself to 'Ohana instead. We did breakfast there for the first time and loved it as much as dinner (I'm vegetarian and asked for some egg whites and veggies which they were happy to do and it was excellent). They went through a phase for awhile when the food was very blah, but I'm happy to report it's excellent again and i could eat there every night!! Just don't make me eat at Be Our Guest again. Even our first-time to WDW friends said it was awful, and I felt bad because I was hoping it would be different and they would love it. Not so much Sad
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      Registered: December 2016
      Posts: 11
      Review Date: Mon December 5, 2016 Would you recommend the product? Yes | | Rating: 6 

      Positive aspects of the product (pros): lots to look at

      One of the better quick serve choices to find at WDW but preorder online before you go. Menu does not change and there are limited choices anyhow. DH loved the Tuna Nicoise salad and our sandwiches were good. Desserts are nothing special. We looked around the rooms , very busy. We still waited even with reservation and preorder, disorganized. Tried it once, try something else next time.
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      Registered: September 2014
      Posts: 29
      Review Date: Wed September 28, 2016 Would you recommend the product? Yes | | Rating: 9 

      Positive aspects of the product (pros): A great air conditioned spot.
      Cons: wait computors kept going down

      The food was good and was served fast after we ordered. I am not a fan of the shoestring fries they seem to switched to. I would eat here again since it is better than most of the choices on that side of the park.
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      Registered: September 2014
      Posts: 28
      Review Date: Mon September 26, 2016 Would you recommend the product? Yes | | Rating: 8 

      Positive aspects of the product (pros): Food, attmosphere
      Cons: Ordering

      Overall the food and the atmosphere were great. Food is much higher end quick service than you get other places. My real complaint here is the amount of time it takes to order. We had our reservations but forgot to order ahead of time. We sat in a line for 10-15 minutes just to put our order in. It seemed that people had a lot of issues with the self-checkout kiosks. Still worth it, but make sure to try and order ahead of time.
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      Registered: September 2016
      Posts: 7
      Review Date: Sun September 25, 2016 Would you recommend the product? No | | Rating: 2 

      Positive aspects of the product (pros): Restaurant setting
      Cons: Overpriced food

      I tried for 2 years to get reservations for lunch and finally did for this trip.
      Went to check in and met a snippy cast member who sent me away stating that I had 2 more minutes to wait, despite showing her the time on my phone as it was 11:45 - my reservation time. I love being sent back in line to melt in 90 degree weather.
      Finally, we got into the restaurant and ordered. Nothing was explained about getting beverages, etc. the cast member told us to find a table.
      Thirty minutes later we were still waiting for 2 roast beef sandwiches all the while noticing people that were behind us in line already eating. I found a cast member and she came and looked at my slip, walked away - then another cast member came and looked at the slip ??? Ten more minutes passed and then the food came. Absolutely NOT worth the wait or the cost. I tried to find ketchup and was told that it was in the fridge under a cabinet ?? Not sure why it isn't out on the counter.
      We spent $50 for two roast beef sandwiches and two cokes that took 40 minutes to get. No thanks.
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      Registered: September 2016
      Posts: 5
      Review Date: Sun September 18, 2016 Would you recommend the product? Yes | | Rating: 7 

      Positive aspects of the product (pros): Staff, Ambiance
      Cons: Pricey

      The CM that checked my wife and I in was GREAT. She led us to a shorter line to order and pay (the CM there was also jolly). The food was OK, but the drink service was slow; we were in the large dining room. Had another great experience with same CM upon leaving: We asked her to take our picture and she said laughingly, "No, that's asking too much." She took our picture and the second CM joined in the picture (lots of laughs and kidding about ice cream!)
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      Registered: December 2012
      Location: United States
      Posts: 31
      Review Date: Fri September 16, 2016 Would you recommend the product? Yes | | Rating: 8 

      Positive aspects of the product (pros): Ambiance
      Cons: Ordering time and food was overly salted

      We ate at Be Our Guest for Lunch on 9/7. Food was good, but they over salted all of the fries. They made McDonald's fries seem like they are salt less. It took a long time to order. If your party is all on one dining plan, I would suggest doing the pre-order. Food was good, but not as good as it could have been.
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      Registered: February 2009
      Posts: 75
      Review Date: Sat August 13, 2016 Would you recommend the product? Yes | | Rating: 9 

      Positive aspects of the product (pros): Beautiful restaurant, nice baguettes and cupcakes.
      Cons: forget the salad

      We ate here twice in July/August 2016. The first time I had the quinoa salad which was basically a pile of leaves with a small bland portion of quinoa. This was the only poor choice of the six meals we had over the two visits.
      The beef baguette and the turkey baguette were both amazing. We had them with fries one visit and the green beans the other and can highly recommend both. The croque monsieur was also great.

      We had the Master's cupcake which I found to be fairly bland but my daughter adored (so much so she ordered it on our second visit too.) The strawberry cream cheese cupcake was our all out favourite. The chocolate cream puff was basically a profiterole with chocolate mousse in the centre - also delicious. The only dessert that we were unsure about was the chocolate cupcake. We love chocolate but this is so super chocolatey that we couldn't even manage a third each.

      It is definitely worth ordering in advance as you bypass the regular line (pre-orders get a yellow rose those without join a different line with a red rose). We ate here twice for lunch and once for breakfast and managed to eat in all three rooms and honestly all are beautiful. The large room with the snowy window is louder than the others and the soft drink dispensers far, far busier.

      If you have to choose between lunch and breakfast I would definitely go for lunch. Amazing.
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      Registered: August 2007
      Posts: 38
      Review Date: Sun June 26, 2016 Would you recommend the product? Yes | | Rating: 9 

      Positive aspects of the product (pros): Food, setting
      Cons: crowded

      We had 11:15 lunch reservations a week ago. They will not let you check in until 5 minutes before your reservation time. We had preordered and that really is the way to go. The right line (non-preorders) was backed up 3/4 of the way onto the bridge (it was raining). The left line (preorders--you get a yellow rose) had 3 parties in it. Five minutes after checking in we were seated in the West Wing awaiting our food. It took about 15-20 for the food to arrive, but we had our drinks and time to wander around looking at the decor. Two of us had the roast beef; the meat quality was outstanding, on a bed of microgreens and fresh baguette. They did not have mustard available and had to send back to the kitchen for a dish of it. One DD had turkey sandwich and enjoyed it. My wife had the quiche which she thought was good, not fabulous. I had ordered green beans instead of fries and they came with yellow and red peppers. We got 2 Masters cupcakes (for the grey stuff) and they were of high quality. Overall a fun special event lunch.
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