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  • Author
    • disneyjill

      Registered: April 2014
      Posts: 8
      Review Date: Thu August 13, 2015 Would you recommend the product? Yes | | Rating: 6 

       
      Positive aspects of the product (pros): Location
      Cons: Food, service

       
      It hurts me a little to write not good things about Hanna's as my family has been eating here for many, many years. However, as the prices rise, the service and food quality fall. We had three in our party, 2 ordered the scallop, lobster and shrimp roll and one ordered chicken nuggets. The nuggets were fine of course, standard Disney nuggets. The seafood rolls were average. The buns were fresh and soft but the salad itself was far more filler and lettuce than seafood. I specifically asked if it had onions and was told no. Then hesitation..."Are you allergic?" No, I just don't like them and would change my order. "No, no onions." Spoiler alert, it was chock full of onions but I guess my dislike wasn't enough for her to confirm if it had them or not. The meal took almost 20 minutes and by the time we got our food, it was pouring. The tables with umbrellas were all taken so we stood under the covered drink area. Not ideal, we know, but we stood in front of the coffee, which no one was getting because it was 95°. A cast member rudely told us that there were plenty of seats in the lobby. Well, okay, except we won't be ruining $40 worth of food to get there. It just isn't what it used to be and its sad. Normally we would have given it another shot but we decided on Beaches and Cream the following day, which was wonderful.
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      Harrimans

      Registered: October 2009
      Posts: 15
      Review Date: Sat July 20, 2013 Would you recommend the product? Yes | | Rating: 6 

       
      Positive aspects of the product (pros): Food Quality
      Cons: hours, seating

       
      Good quality food poolside.


      The first night we tried to eat at Hanna's was a failure. We checked out the Marketplace which was completely slammed with people at 8 PM weeknight in June. Hanna's closes at 9 PM while the pool was open until 11 PM. After waiting for over 30 minutes without being able to order food at Marketplace I walked up to Hanna's at 8:55. I looked at the menu and waited to order. When a person finally came over to the window at 8:59 I asked if we could still place an order. The CM replied "We're Closed!" and slammed the metal doors down basically in my face. I walked a few feet over to the bar area and asked the bartender if I could at least order some fries or something. The bartender looked over to the CM cleaning at Hanna's and the CM replied "I told that guy we are closed once already".


      We visited again a couple days later at lunch time. After getting our food we realized there was no seating available. There is about half a dozen tables right next to Hanna's and some spread out around the pool. The tables near by were nowhere near enough to handle all the customers and the ones at the pool were covered with peoples towels and sun-block. They really need a bigger dedicated seating area or need to enforce that the tables are actually for people to sit and eat and not just throw your belongings on for the day.


      The third time we tried to eat there we found out that they were opening at 11. I stayed outside the door until they opened up and was the first one to order. Even at 10:30 AM my wife struggled to find us a table and eventually found one with only 3 chairs but at least it was a table.


      Once we got our food and ate it was actually pretty good. DW really enjoyed her Lobster Roll and my burger was pretty good for counter service. The kids enjoyed their selections and I think all kids enjoy getting the sand-bucket to play with at Storm Along Bay.


      We will eat here again for sure but will need to make sure we plan a bit so we will actually be able to get food and sit down and eat it. We will have to add "Reserve Table" and "Get in food line early" to our Touring Plan when we visit Storm Along Bay! LOL Smile
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