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  • Author
    • cheermom

      Registered: March 2013
      Posts: 4
      Review Date: Sat March 23, 2013 Would you recommend the product? Yes | | Rating: 8 

      Positive aspects of the product (pros): location, smaller hotel, nice pool
      Cons: a bit dated, beds are a little hard

      We stayed for five nights 3/17 - 3/22. The hotel did not become super crowded until the day we checked out. We were staying on Hilton points and got the extra benefit of a free two room upgrade, free breakfast for two and free parking due to Gold status. If you are a HHonors member be sure and ask what perks you can get! The staff was outstanding and friendly. Every staffer we encountered struck up a conversation, asked about our stay, etc....from the housekeeper in the hallway to management in the elevator. The rooms were very clean and spacious...loved the huge countertop in the master and oversized tub great for soaking after a long day. They provided the oversized fluffy towels and plenty of them. The 2nd bedroom had two dbls and an extra table outside the bathroom that allowed both our teenage girls to get ready at the same time (huge plus). We could have made due with the one room and pull out, but he extra bathroom was awesome. There are only 5 2-bdrm on property. Fridge and microwave, you'll need paper plates/utensils if you want to eat in the room. The pool area was nicer than I expected, bar was open and plenty of chairs. There is some minor construction going on and we were told a complete renovation was starting soon. It is a bit dated in the public areas and the beds and pillows need an updgrade...probably the worst I've encountered in any Hilton property.
      The big plus to this property is that it is not a huge high rise...you can park and be in your room in minutes - a big perk after a long day. We remembered those long trips home with sleeping pre-schoolers and even with some Disney properties you face that exhausting long walk. No long elevator waits or long walks to your room. Location is right at the entrance to Downtown Disney resort area, so if you want to run to Goodings or MacDonalds it's right there. A nice 10 minute walk to DD. We had a rental car so we did use their buses.
      My only real criticism was breakfast...the food was pretty fresh and fine but exactly the same every day! If you don't eat melon or pineapple you were out of luck. The restaurant staff was a little harried and disorganzied (we asked for to go boxes...they always had to look around for utensils and cups). You have to go to the gift shop to get a coffee cup (most places offer free coffee in the lobby, but this place gives you a ticket you have to exchange for a cup - really?)
      We will try it again (especially free on points!) and look forward to the renovation.
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