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    • liltinksmom

      Registered: September 2011
      Posts: 2
      Review Date: Mon September 18, 2017 Would you recommend the product? Yes | | Rating: 6 

      Positive aspects of the product (pros): Very nice rooms
      Cons: TOO big and not enough signs to show you where you are etc

      We checked in Sept 6th around 6pm. NO wait. The person at check in seemed a little off or flustered, he didn't even have us set up our magic bands with a pin....thank goodness we didn't head out to dinner without them activated with a pin! (We went to the gift shop to pick up our mugs and that is when we were told we would have to go back to the front desk to activate it and set up a pin.... ugh ok.) We had already requested through our travel agent and upon my parents check in on Monday the 4th of Sept. that we be VERY near one another. They told my parents that they had it already set up. However, upon my check in there was no such record and even though we were in the same building and on the same floor we were VERY far apart. My mother was NOT happy, I just said that it was fine. (Not really, but what else could I do?) We went to Disney Springs for dinner and ate at Art Smiths Homecoming, and it was really good! DO NOT attempt to walk from DS to the Grandstand area of SS...it was a LONG walk!!!!!! I am sure that there was a quicker way, but we couldn't figure it out.
      Our room was really nice and I liked the separate bath/sinks.
      We just happened to arrive before Hurricane Irma, which also put a damper on our trip. We were scheduled to go home on Sunday the 10th, but my husband (back in NC) convinced us on Thursday night that we needed to head back home Friday morning! :-( We only got to stay Wed nt and Thurs nt...so didn't become really familiar with surroundings.
      Upon check out we encountered another "OFF" employee. This was to the point of another employee telling her....you have a guest...to which she replied, "I know." (She had never acknowledged us in any way) I was already unhappy that I was having to leave early and you could tell she wasn't happy to wait on me or my Mom. ( I truly AM sorry that the employees were having to work knowing a hurricane was coming, I don't mean to sound cruel). We asked her several times if we would receive some sort of refund for at least our room portion. She said that she was sure we would....Not really the answer I was looking for, ya know? Still waiting for a credit to appear on my credit card...ugh!
      All in all I am going to sum it up that I did enjoy the rooms, but will probably not stay here again....
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      Registered: August 2007
      Location: Oswego, Il
      Posts: 181
      Review Date: Wed June 7, 2017 Would you recommend the product? Yes | | Rating: 7 

      Positive aspects of the product (pros): Beautiful Property
      Cons: Too Big, and Lacks Disney Decor

      I stayed at SSR for 1 night, June 2-3, for a quick trip to Disney Springs with my 17 year old daughter, my sister, and my 1 year old niece. We chose SSR for its proximity to Disney Springs, because we had planned on spending our time there shopping and eating. Unfortunately, we were put in the Carousel section, which is the furthest away from Disney Springs. At one point, we waited over 20 minutes for an internal bus, finally giving up and making the long walk back to our room...

      The resort itself is beautiful, but lacks that Disney feel. Our room was ready at our 1030 am check in, and had a gorgeous view of a pond with a fountain and a "carousel."

      The room was clean and spacious.

      I don't feel like I will stay here again. It's a one and done for me. There are other properties that I find better fit me...
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      Registered: July 2006
      Location: Wisconsin
      Posts: 71
      Review Date: Tue March 21, 2017 Would you recommend the product? Yes | | Rating: 9 

      Positive aspects of the product (pros): nice pool areas, beautiful, Disney Springs
      Cons: transportation

      We stayed at SSR for from March 9-14, following a 4 night DCL cruise. The resort is big, beautiful, and the pool areas were very nice. All staff we encountered were friendly & helpful. We requested the Congress Park area to be close to Disney Springs. Our building was as far from the DS walkway as we could be in that area, so it was not a big advantage. Next time, I would try to get the Grandstand area as it seemed closer to everything and was the first bus stop. It was a very nice resort & we would gladly stay at SSR again!
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      Registered: February 2017
      Posts: 1
      Review Date: Sun February 5, 2017 Would you recommend the product? Yes | | Rating: 8 

      Positive aspects of the product (pros): Well maintained. Tranquil
      Cons: None

      Stayed 1/22-24 in a studio in The Springs buying discounted points for a quiet getaway. Room definately has a feel of a deluxe as moderates are tending to show their age. Queen bed of good quality. Maybe the nature of a dvc resort but everyone from staff to guests are quieter which is nice after years of enjoying the disney atmosphere. Grounds very nice even in the winter. Activity center a nice addition.
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      Registered: December 2016
      Posts: 1
      Review Date: Mon December 12, 2016 Would you recommend the product? Yes | | Rating: 9 

      Positive aspects of the product (pros): Quiet
      Cons: None

      My wife and I recently stayed here, 12/2 to12/10. As DVC members, this is our home resort and the first time staying here. We have stayed at Bay Lake Towers, The Boardwalk and Beach Club, all which were very nice.

      This resort is nice and quiet. We had no problems with the bus transportation.

      On our 3rd day there, upon returning to our room, I noticed I had lost my Magic Band. I went to the Registration Desk at 11:30 pm and explained the problem to Wendy, the night receptionist. She asked what color did I want and replaced it for me. Thank you Wendy!!

      My wife and I both agree that we would stay there again.
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      Registered: December 2010
      Posts: 14
      Review Date: Sat September 24, 2016 Would you recommend the product? Yes | | Rating: 9 

      Positive aspects of the product (pros): theme, distance to parks
      Cons: none

      Stayed here Sept 15-22 in a 2 bedroom. Very nice all around.

      Yes, it's spread out but that was an advantage in that the resort guests are also spread out and not concentrated around one pool. Very relaxed visit, no complaints at all.

      There is no overt Disney/Mickey theme here, you can almost forget you're at Disney. Almost.

      No complaints for transportation either - except for the departure Magical Express. Pick up at 8am for a 12:15 flight, a bit much.

      I would definitely stay here again, staff were beyond polite, friendly, helpful.
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      Registered: March 2016
      Posts: 1
      Review Date: Tue March 22, 2016 Would you recommend the product? No | | Rating: 2 

      Positive aspects of the product (pros): Nothing unique
      Cons: Rude & downright disrespectful staff

      Rude staff, unable to perform the basic duties of their jobs. Made my 4&6 year old children wait for at least an hour in the cold night air bc staff was disgruntled and oppositional toward performing their basic job duties. Staff seemed to be intentionally confusing regarding the check in procedures and then seemed to find delight in our confusion, as they were seen snickering and continued to be unhelpful. Also, by the time we finally got to our room it was LATE, after midnight, so their one restaurant wss closed. I was told there were vending machines on thr first floor by thr elevators which turned out to only be a $3/soda machine. My children were hungry and the significant waste and disrespect of our time left us all with empty stomachs & thoroughly upset that this was our "disney" experience.
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      Registered: April 2008
      Location: Toms River New Jersey
      Posts: 22
      Review Date: Tue November 24, 2015 Would you recommend the product? Yes | | Rating: 10 

      Positive aspects of the product (pros): Clean comfortable relaxing
      Cons: bus service

      I stayed at Saratoga Springs Resort on 11/12. I arrived at the resort at 8am I received a text that my room was ready at 11:30. My room was a studio in the Paddock area. The room was clean and well maintained. I used the new bridge to Disney Springs in the morning to get to Wolfgang Puck Express. It’s still a bit of a walk. I found using the water taxi more convenient because the dock where you are dropped off is right in the middle of DS.
      Sorry to see the bus transportation to and from SSR has not improved since our last stay in 1/13
      One of my favorite DVC resorts
      Moderate feel NOT!
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      Registered: October 2015
      Posts: 2
      Review Date: Sun October 11, 2015 Would you recommend the product? Yes | | Rating: 8 

      Positive aspects of the product (pros): cozy rooms/close to Disney Springs
      Cons: distance to parks

      Just wanted to post a few comments about my stay here 9/23-9/25/15. As the previous posters mentioned the bus rides are long to all the parks and the resort itself is fairly spread out.

      That being said it was a charming resort and the rooms were as cozy and nice as any I've experienced as a DVC member.

      We also stayed at Congress Park with the Disney Springs view which was simply beautiful and the five minute walk over was excellent.

      Overall I would recommend to anyone they try this resort if they can stay at the Congress Park portion.
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      Registered: August 2015
      Posts: 1
      Review Date: Tue August 18, 2015 Would you recommend the product? No | | Rating: 1 

      Positive aspects of the product (pros): Room cleanliness
      Cons: Feels like a moderate resort, Awful bussing

      If you are looking for a deluxe resort that feels like a moderate resort, than Saratoga Springs is the place for you! We just returned from a stay at Saratoga Springs Aug 8-15. We stayed in a 1-bedroom room via DVC. Our last trip was in 2013 and we stayed at Old Key West. This time we tried Saratoga Springs and boy were we disappointed. I can honestly say that it feels no different than staying at Port Orleans Riverside or any other moderate resorts. The room was very clean and we were pleasantly surprised. We had a great view from our room as well. It was a perfect size for a family of 4 at our home away from home, but that is pretty much all the pros. I read reviews of people complaining about the bussing and just ignored them thinking it was just bad luck. Well, I have to say, the bussing is just awful. We stayed in the Grandstand which is the 1st pick up and drop off. Very convenient when/if a bus comes. We learned very quickly that we have to plan 2 hours of travel time to get to a dining reservation or to a park by a specific time. I've had 12 visits to WDW in my lifetime, 9 as an adult, and never have I experienced such poor transportation issues at a resort (I've stayed at all of the levels from value to deluxe). The entire resort feels like a moderate resort. There is nothing special about it, outside of the spa experience that you can purchase at any time (you don't have to stay at the resort). The bell services and housekeeping crew were wonderful. We did on-line check-in which turned out to be a waste of time as we had a NUMBER of issues that included 3 trips to the front desk in the first 2 hours that I arrived. I love WDW, and can't wait to go back - but I will never stay at Saratoga Springs again, and cannot recommend it to anyone. Despite the awful accommodations, my family still had a magical time....and look forward to our next visit....hopefully real soon.
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      Registered: October 2008
      Location: Massachusetts
      Posts: 3
      Review Date: Wed June 24, 2015 Would you recommend the product? Yes | | Rating: 10 

      Positive aspects of the product (pros): A quiet and peaceful break !

      We spent 6 night in a 2 bdr villa in April 2015, using our DVC points.
      We requested (and received) a ground floor unit in the Grand Stand section-this area is great because it is quiet, has its own pool, is only a 5-7 minute walk to the main pool, and is the 1st stop for the busses to and from the parks!
      Our villa was ready when we arrived and with online check-in and Magic Bands we by-passed the check-in desk and drove right to our building!
      Everything was clean and in good shape-except one of the locks on the sliding patio door didn't close properly-a concern since we were on the ground floor. But a call had a maintenance person there within an hour and he fixed it in a few minutes.
      This is our third time staying at Saratoga Springs, and we like it because it is beautiful-our villa overlooked the golf course, and it is quiet-at night you could hear crickets chirping.
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      Elaine Hammond

      Registered: January 2007
      Location: Voorhees, NJ
      Posts: 35
      Review Date: Thu March 19, 2015 Would you recommend the product? Yes | | Rating: 9 

      Positive aspects of the product (pros): Beautiful grounds and elevators
      Cons: More selections needed at food court

      We stayed at Saratoga from March 7-14. Our arrival was delayed 2 days by the snow storm in NJ. Saratoga was very helpful in moving our reservation forward 2 days.
      The room (a one bedroom #5714) was in great condition and had a lovely view from the balcony.
      We were able to take the bridge over the lake to the food court and that was very nice.
      All in all a great experience and I would definitely stay here again.
      Another plus was outlets outside the door to plug in our scooters. This was a big help.
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      Registered: July 2012
      Location: Michigan
      Posts: 16
      Review Date: Tue February 24, 2015 Would you recommend the product? Yes | | Rating: 10 

      Positive aspects of the product (pros): Convenient, Size of Rooms, Pools
      Cons: None

      We stayed in a 2 bedroom villa the week of February 13th in the Springs section of Sarasota Springs. We felt the location was very convenient to all the parks and to Downtown Disney. There is a walkway on either side of the resort and its a quick 10 minute walk to DTD. The food choices were excellent. The Turf Club is a hidden gem. The Springs section was great as you could walk out either way and get to a feature pool with slides. We spent most of our time at high rock pool which had great entertainment for the kids. We were highly satisfied with this resort. We are not DVC members. The two bedroom suite was amazing and gave our family of five enough space for all to enjoy!
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      Registered: May 2009
      Location: Maine
      Posts: 12
      Review Date: Tue January 27, 2015 Would you recommend the product? Yes | | Rating: 8 

      Positive aspects of the product (pros): Clean, quiet, points paid were very reasonable.
      Cons: Very large resort, we were very far from the Concierge building/ restaurants

      We stayed at Saratoga Springs 1/2-10/2015. We found the resort to be clean, quiet, large, very spread out. We were in the "Carousel" area of the resort, which is about as far away from the restaurants as you can get. It was nice because we were usually the 2nd bus stop when coming back from the parks. But I think if we stayed there again I would request to be in the "Springs" area if possible. We really don't spend much time in our room when at Disney, just need a place to shower and sleep, and Saratoga certainly was sufficient for that. There were 2 adults and 2- 19 yr olds in our room, we had a deluxe studio.
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      Registered: December 2007
      Location: Tallahassee, FL
      Posts: 7
      Review Date: Sat January 24, 2015 Would you recommend the product? Yes | | Rating: 10 

      Positive aspects of the product (pros): Beautiful, peaceful, quiet rooms, close to Downtown Disney
      Cons: None for us

      My husband, son and I stayed here from 12/19-12/22/14. This was our first DVC stay as new DVC members, and this was the only DVC resort available when we made the reservation 3 months before our stay. That said, we would have chosen this resort anyway, since we were coming down for a relaxing weekend away from the parks, except for one evening at Mickey's Very Merry Christmas Party.

      We weren't sure what to expect after reading some of the reviews about this resort on All Ears and other sites, but our experience far exceeded our expectations. We requested a room in Congress Park because we planned to spend quite a bit of time in Downtown Disney, and I requested VIP cleaning for allergies. Those were our only requests, and we were given room 1812 in Congress Park, a studio overlooking Fulton's Crab House in DTD. It was perfect. The room was spotless and the decor recently updated. We were very close to the bus stop and the Congress Park quiet pool. We had a gorgeous view of DTD from our 4th floor studio. Aside from wanting another extra blanket in the room, we had everything we needed. The studio layout was spacious, and we liked having the sink separate from the tub/shower area, which allowed two people to get ready at once. Also, the rooms are quiet. We did not hear anything from neighboring rooms. These were the quietest rooms we have had in 10 stays on property at every level of resort.

      The resort is spread out, and this may be an issue for some, but our room was only a pleasant 5-minute walk to the Springs area with restaurants, the main pool, the spa, and other amenities. We have walked farther when staying at some value and moderate resorts. The bus stop was just a few hundred feet away. Most importantly, we were only a quick 10-minute walk from DTD using the new boardwalk, which was very convenient for shopping and dining.

      We ate breakfast each day at the Artist's Palette counter service restaurant. We loved the Dale Chihuly-style light fixtures and the abstract paintings in the dining area. The food was good - among the better CS food we have had, and typically priced for WDW. Breakfast items were made to order. The adjoining gift/sundry shop was fairly small for a deluxe resort, but adequate.

      We did not have the opportunity to try the Turf Club, but the menu looked quite appealing, and we plan to dine there during our next visit.

      The Rock Springs (main) pool was beautifully themed but a little chilly (daytime temps were in the low 70s). The quiet pool in the Congress Park section was warmer, and we spent quite a bit of time there. There are whirlpools/hot tubs at the quiet pools as well as at the main pool.

      I was able to book a same day pedicure at Senses Spa at Saratoga Springs, and it was a marvelous experience. I would stay at this resort again just for the spa.

      We did Online Check-in prior to our arrival, so our resort check-in was quick and smooth. All of the cast members we encountered during our stay were welcoming and friendly. Checkout was equally seamless.

      We enjoyed the theming at Saratoga Springs. It does not scream Disney like many other resorts, but there are hidden Mickeys everywhere and little touches of Disney magic if you look for them. We enjoyed the equestrian theme, from the carriage outside of the Carriage House (main building) to the jockey silks lining the walls of the Turf Club and adjacent hallway, to the sketches of some of the most beloved horses from Disney animated films on the walls of the Carriage House, to the throw pillows and artwork in our room. The grounds and buildings are beautiful, and the resort has an elegant, peaceful, northern resort feel to it. Since we live in Florida, we didn't want to feel like we were in Florida, so we were pleased.
      In addition, the holiday decorations in the Carriage House and spa were quite lovely - especially the large Christmas tree in the Carriage House. Swags of holiday greenery in the walkways added to the festive atmosphere. A visit from Mickey Mouse in the Carriage House lobby one morning, along with carolers, was a real treat.

      We used the buses to go to MVMCP. We waited 5 minutes for a bus to the Magic Kingdom just before 5pm, and we waited less than 10 minutes for a return bus to the resort. Buses were full, but we expected this the weekend before Christmas, and it was not an issue for us. Although full, they were not crammed or uncomfortable. Riding to multiple bus stops within the resort only took a few minutes and so was not an issue for us. We stay on property so we do not have to drive. The convenience of not having to drive more than outweighs the slight inconvenience of multiple bus stops. We do not have unrealistic expectations for bus transportation, and we have always encountered shorter than expected waits. The ride to the MK took about 20 minutes. For reference, the Congress Park bus stop is the second to the last stop when leaving for the parks (the Springs/main area is the last), so when going to a park, there is only one stop after Congress Park before leaving the resort.

      We appreciated being able to park right in front of our building, which made for easy loading/unloading of luggage. It also made it easy to jump in the car for drives to Fantasia Gardens (about 10 minutes away) and Wilderness Lodge for dinner (15-20 minutes). Epcot and Hollywood Studios are only about 10 minutes from the resort by car.

      In summary, we had a fabulous, relaxing stay in a beautiful resort in a very convenient location. Although our home resort is the Grand Floridian, we can already tell that staying there will be a challenge because we do not usually plan our vacations 11 months ahead of time, and their villas book quickly. We plan to return to Sarasota Springs for years to come.
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