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  • Author
    • Bell5

      Registered: April 2018
      Posts: 1
      Review Date: Sun April 22, 2018 Would you recommend the product? No | | Rating: 5 

      Positive aspects of the product (pros): outdoor movies, pool activities, friendly staff
      Cons: overcrowded, cafeteria too small for resort, transportation

      My family has been coming to this resort for 16 years and have always been thrilled with our experience. Unfortunately, we've noticed in the past couple years that the accommodations are slipping. While this is a 'moderate' priced hotel, it is still a high-end price, and has always felt worth it, until the past couple years. This hotel is ALWAYS overcrowded, and we've been to this hotel at all different season over these past 16 years. Its always a push/shove to obtain a meal, particularly breakfast. Housekeeping is the worst I've seen in any average 'chain' hotel. In our 12 day stay, I don't believe the sheets were once changed, even though I requested it. the rooms weren't vaccummed once. the grounds had garbage in the same location for our entire stay. By anyone's standards, that's unacceptable; but for Disney? Extremely disappointing. The resort is simply too overcrowded to enjoy. Transportation is a joke. Worst on any Disney property. The promise of "buses every 20 minutes" simply doesn't happen at POR. This resort should NEVER be allowed at be 'at capacity, as they simply aren't staffed for it, nor are the pools/accommodations large enough for it. We have been loyal customers, but I believe our stays here have come to an end, sadly.
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      Registered: August 2013
      Posts: 20
      Review Date: Sun February 25, 2018 Would you recommend the product? Yes | | Rating: 9 

      Positive aspects of the product (pros): Best “theming” of a moderate resort
      Cons: Transportation

      I love this resort. I stayed here the week of the princess marathon and being this is the 7th time I booked a room here shows how much I like this place. The grounds are beautiful, the rooms are nice, and the staff was great. You get a lot of bang for your buck here. I’ve stayed at some of the high priced resorts, but always come back here. I once had a $900 a night room at the Grand Californian in Disneyland and I would still rank Riverside over that. I have no doubts I’ll Be here again my next trip.

      The only negative I have is the bus service. I see Disney is making improvements and they are trying. It’s gotten better but it still has a way to go.
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      Registered: November 2010
      Location: Massapequa NY
      Posts: 7
      Review Date: Sat February 24, 2018 Would you recommend the product? Yes | | Rating: 9 

      Positive aspects of the product (pros): beautiful grounds, great food court,friendly people
      Cons: housekeeping

      Just got back from another Disney vacation from 1/31 to 2/7/2018. My family and I love POR. This was our 12th visit over the years. We enjoyed ourselves at the parks, and our room which was a standard room, was nice. My only complaint is housekeeping. When we first went to our room the floor was covered with the previous occupants debris(plastic tabs from their purchases). I don't expect them to vacuum everyday, but at least they could vacuum with every new guest that arrives at the hotel. Also, they didn't replace the coffee cups, that we used most days. This was the first time I have been disappointed while staying on Disney property. Hopefully, Disney will improve the situation. I will still keep going to POR when I visit Disney in Orlando.
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      Registered: February 2015
      Posts: 39
      Review Date: Wed November 22, 2017 Would you recommend the product? Yes | | Rating: 10 

      Positive aspects of the product (pros): nice room
      Cons: very confusing building layout

      On my recent November visit I stayed at Riverside in Magnolia Bend in Acadian House. I found the layout confusing, especially coming from the North Depot bus stop. I had a corner room on the second floor and it was lovely. It's been awhile since I stayed at Riverside and though my visit was short, it was a nice stay. I like the location of the Port Orleans resorts, especially in regard to Epcot where I spend the most time.
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      tinks trio

      Registered: September 2006
      Posts: 2
      Review Date: Thu September 7, 2017 Would you recommend the product? Yes | | Rating: 9 

      Positive aspects of the product (pros): Room view, room cleanliness, wonderful staff
      Cons: lines and wait times for the bus

      We visited this resort August 27th through September 3, 2017. It was a great visit. We had a beautiful room with double windows and a very large bathroom/dressing area combo. We were steps away from the river and the view was magnificent. The check in process was smooth and our hostess Alex was pleasant and friendly. The food court was busy but the food was decent. The only downside was the wait for the bus every night. The lines were super long and one night we took the bus for the french quarter because the wait time for Riverside was extra long. This bus then picked up the guests waiting at the Riverside queue. One morning we took uber for $10 and it was worth every penny. I'm planning a return trip!
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      Registered: September 2007
      Location: Clarksboro, NJ
      Posts: 37
      Review Date: Fri August 25, 2017 Would you recommend the product? Yes | | Rating: 9 

      Positive aspects of the product (pros): Shady, quiet, clean

      We loved our second story rooms at the Alligator Bijou. We tried using the online check-in which worked well for one room, but not the other. Not sure I'm a fan, because if you have questions, etc. you will wind up at the desk anyway. Most of the requests we had were not met, but as it turned out, we were extremely satisfied. Our rooms were clean and very secluded feeling. We never heard any resort noise. We stayed in building 27 facing the river. Nice location to the food court. The food court could be busy, but we spent most of our eating time at the parks. Incidentally, LOVED the chocolate cake at the food court. Loved having the refillable mugs. Cast members were great. Bus service ran well. We've stayed at French Quarter and the mansions before, so we knew what to expect from busing. Each morning a transportation coordinator was at our depot making sure things ran well. We really enjoyed our stay.
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      Registered: May 2012
      Posts: 7
      Review Date: Mon August 21, 2017 Would you recommend the product? Yes | | Rating: 10 

      Positive aspects of the product (pros): beautiful grounds, friendly staff, great food
      Cons: problems with housekeeping, wrong room this time

      This is our 6th stay at POR, and is definitely our home away from home resort! We love the AB area and stay close to preferred as we can. We have mobility issues, so this is always the case. We requested our usual AB location, and upon check in we were assigned the Mansions. This happened despite our TA confirming our requests a week before we left. They did find us a room in AB which worked out just fine. Probably just a glitch in the system? Then we requested housekeeping come between 7:30am and 12 noon, as we have medical issues that need to be taken care of in the early afternoon. This has never been an issue before this visit. We had repeated calls to HK about this and it was never taken care of. Had to go to the front desk, get a manager who called HK manager, and it was all straightened out. Never had to do that before; a simple phone call usually took care of it. Besides those 2 things,all was well and we enjoyed the great food in the Mill, the staff, the ambience, the carriage ride = All of it is why we love POR and (despite a few glitches this time) why we will always stay at POR.
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      Registered: August 2017
      Posts: 1
      Review Date: Tue August 8, 2017 Would you recommend the product? Yes | | Rating: 6 

      Positive aspects of the product (pros): Beautiful landscaping and buildings; adequate sized rooms; comfy beds; 2 sinks; privacy curtain
      Cons: bus service; sheer size and layout of the property; room access

      First time staying at POR. We had adjoining Royal rooms for our party of 6 in Parterre Place-building 95. We checked in and were told our rooms were ready. When we got to the rooms only one of them was ready. So we were upgraded to river-view rooms. Apparently, because we accessed one room with 3 of our magic bands their computer could not be changed to allow us to access the upgraded room with those 3 magic bands - even after 4 phone calls and 4 visits back to the concierge desk to get it fixed over the next 4 days. Renee at the concierge desk(she was very helpful) did give us 3 fastpasses for our trouble the 2nd day, but even regular key cards would not open our door. We had to access our room through the adjoining room for our entire stay! The river that runs through the middle of this resort is pretty but it makes the resort bigger. And because you have to walk to a bridge and cross the river to get to the foodcourt, store, lobby, and south depot(closest) bus stop, it feels even bigger. Our family has stayed on WDW property 15 times and this was the first time we have ever had to use any non-Disney transportation. We had no issues with the buses the first day. The 2nd afternoon going to AK we had waited for 40 minutes. The TV screen posts times for the next bus to each park and the time kept getting posted later & later until it was going to be 70 minutes or more waiting causing us to miss our FP time for Pandora, so we bailed and got a Mears taxi. This was at the South depot which is the 4th stop inside Riverside. We walked down to the French Quarter bus stop for all but one other trip in or out of the parks for the remainder of our trip. None of these incidents by themselves were horrible, but when taken together, this trip was tarnished compared to the sparkling experiences on all our other Disney trips. TTFN
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      Registered: May 2014
      Posts: 22
      Review Date: Thu May 18, 2017 Would you recommend the product? Yes | | Rating: 6 

      Positive aspects of the product (pros): moderate resort, larger room and beds than value, both quick service and table service restaurants
      Cons: overall size, BUSES!!!

      This was our second trip to Disney as a family of 4 and while we enjoyed our stay at Pop Century we decided to upgrade hotels this time to a moderate resort. I did a lot of research into the moderate resorts and was torn between Coronado Springs and POR, we obviously went with POR and I don't believe we will stay there again. We had requested to be in the Alligator Bayou section, but because of cheer competitions in the area those rooms were booked. We ended up in Acadian House in the Magnolia Bend section, which was fine but not really as kid friendly as Alligator Bayou. The room was simple and comfortable, but didn't really have those Disney decor aspects that we were used to and was basically boring for our kids.

      The quick service restaurant and the table service were both fine. There was nothing glaringly great or disappointing about either. Mousekeeping was wonderful and I took a hint from Pinterest and created little cards for each night we stayed with a tip already inside to leave for each Mousekeeper. The room was always neat and they created scenes with the kids stuffed animals which gave them something to look forward to each day when we came back to the room.

      POR is huge! Pop Century may have been as large but it didn't feel that way because there was fun stuff to look at and play with as we walked around the resort. POR felt very spread out and uncomfortable. I felt like the kids had to be silent as we made our way back and forth to the room and other parents that we met along the way felt the same.

      I would recommend this resort to couples that have older children (teens), honeymooners or couples without children. I don't think we will be staying here again, but thats the beautiful thing about Disney, there are always other options!
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      Registered: April 2017
      Posts: 1
      Review Date: Wed April 12, 2017 Would you recommend the product? Yes | | Rating: 8 

      Positive aspects of the product (pros): beautiful grounds, friendly staff, boat to Disney Springs
      Cons: Buses!!

      This March was the second time I stayed at POR and it is now my favorite moderate. The rooms were really nice and didn't look worn out like other resorts. Love the whole theme and the grounds were beautiful.
      Didn't spend much time at the food court(only to grab snacks) but did notice it was quite crowded at times.
      The worst part of this resort is the buses! Horribly crowded!!! Never really waited long but we used the East Depot which was the 3rd stop and I was lucky to get a seat! By time it made it's way to the South Depot it was PACKED and could not handle everyone waiting at South Depot. If we ever go back to POR we will NEVER use the South Depot and will always make sure to put that on our list for room locations! No matter the time of day the South Depot was crazy packed with people waiting for buses! Love the resort but they need to fix the bus problem.
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      Registered: September 2006
      Posts: 28
      Review Date: Mon April 10, 2017 Would you recommend the product? Yes | | Rating: 9 

      Positive aspects of the product (pros): quiet, room close to food court
      Cons: cleanliness of room

      We stayed in a Royal Room from March 23rd - 26th. The room theme was lovely. My daughter loved it! The location was quiet and just a walk across the bridge was the pool and food court. Our maid service could have been better. When we checked in, there was a dirty sock left on the air conditioner. No bags in the trash cans. There was a Mickey head made from towels on the bed. We must have had a different mousekeeper the 2nd day. Our end bed covers were made into a decorative twist. Our bath mat and towels were made into a seashell. There were bags in the cans. The next day, back to how it was when we arrived. We usually stay at a Value resort, but fell in love with Port Orleans. It was quiet and felt relaxing, even though it was a busy week. We used the food court at off times and never had a problem. Food and service was great. As much as we like the Values, we have found a new Disney home!
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      Registered: February 2017
      Posts: 2
      Review Date: Sun February 19, 2017 Would you recommend the product? Yes | | Rating: 9 

      Positive aspects of the product (pros): Close To Disney Springs, Privacy, Quiet
      Cons: No time for Pool

      I stayed here with my fiancé for 9 nights, 10 days. 7 day park hopper tickets. I requested a room in Magnolia Bend or near there because of how gorgeous and magnificent the mansion buildings were overlooking the River. Check in was a breeze and our bags were already being sent to our room via Magical Express. The room was perfect. Beds super comfy, outstanding products for shower, always tip the Mousekeeper! Restaurant and shops at hotel are still one of my favorites where you don't feel like your going too far to eat and drink. River roost Lounge is great, and Bob on the Piano is unreal. I totally recommend this moderate resort to anyone looking for a couples resort, nice grounds and amenities and the best bang for your buck!!!
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      Registered: February 2017
      Posts: 1
      Review Date: Fri February 17, 2017 Would you recommend the product? Yes | | Rating: 9 

      Positive aspects of the product (pros): Beautiful grounds, great pool, great food court and restaurant, friendly staff
      Cons: distance from room to food court for some, but I enjoyed the short walk. Buses can take a while especially for the park with EMH.

      This is my second time staying at a Disney Resort in the last 6 months. I didn't have the best experience the first time so I was very worried but had read great reviews of POR. Once we arrived, my room was already ready, but they had me in the Alligator Bayou section though I had requested the Magnolia Terrace section. I knew there were no guarantees but I went in and asked and no problem, they changed me to building 80. As we walked to our building, I saw the cool old mill wheel and the river and a great main pool. Then we got to the Magnolia Terrace buildings and I was so happy. The room itself isn't super exciting, but cute and clean and plenty of room for two. We had a garden view but honestly never spent any time looking. We were in room 8028, facing towards the fountain. This building is a great location because you are right near the bridge that gets you over to the lobby, main pool, restaurants and main bus stop (South). So the walk to get better coffee or breakfast in the a.m. was very pleasant. There was a quiet pool between our building and the one next door that we used on two occasions. Very clean and quiet. Only weird thing is there were no towels there so we had to go grab some at the main pool. Great drinks at the pool bar by the way.
      Food court is pretty much always busy. We ate there a few times. Really liked the fried green tomatoes and fried okra. My daughter liked the swamp burger and the pulled pork sandwich. Nothing we had was bad. In the restaurant we had a great meal of jambalaya and some kind of chicken.
      Everyone at this resort seemed very fr
      iendly and helpful. They made sure to greet us as we walked by which I really appreciate.
      Getting buses back from the parks was only an issue once and that was only because we left when the park closed. Leaving the resort, if you are closer to one of the satellite bus stops (north, east, west) it is quicker and a better bet to go there than walk over to south. Half the time after waiting and waiting the buses would pull up to South and be completely or near full. So it was a long wait a few times.
      Will definitely stay here again!
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      Registered: February 2009
      Posts: 93
      Review Date: Sat February 11, 2017 Would you recommend the product? Yes | | Rating: 9 

      Positive aspects of the product (pros): amenities
      Cons: couldn't accommodate longer stay

      We stayed 1/31-2/10.1/31-2/9 in a royal guest room poolview then 2/9-2/10 in a poolview in alligator bayou. The rooms on both sides are very well themed and were very clean. Each room had a towel Mickey head on the bed for arrival. Mousekeeping was great when we asked for extra pillows ,very prompt in coming to our rooom. We enjoy quiet pools so we didn't use the main pool. We had to bring towels to and from our room. There used to be blue containers to leave wet towels but not anymore. The laundry is convenient at the pool area. You need your magic band to enter and it no longer takers coins for laundry so bring your debit/credit card. The grounds were very manicured on both sides of the resort although everyday you hear blowers clearing paths and leaves ECT. It was hard to just sit in quiet but by no means a deterrent to staying. I am sound sensitive so I just am very aware of it. My family didn't notice until I pointed it out. The food court is great. We ate breakfast there every morning and used snack credits for Danish and chocolate croissants. We did get the beverage mugs with our package and are great in the morning. However, tho trip the only colors available were pink and purple which wasn't great for m son and husband. We didn't eat other meals but have in the past and it's been good for a food court. The gift shop is well stocked with various items from clothes to kitchen. We rented surrey bikes for a half hour. It was$22 and change for up to to 4. We got around twice in 20minutes. The staff said twice in a Alf hour is average so we stopped. A third time round wasn't necessary. We also fished in the morning. It was about $6.50 per person per half hour. They give you cane poles and some worms. It is catch and release but we caught nothing. Last trip my husband did catch fish but my son has never been lucky. The deepest depth us 7 1/2 feet. We used the boat to Disney springs. It's about a half hour total with a stop at French quarter. The buses were ok. We use it for Mk and AK but drive to Hs and Epcot since they are so close it's quicker than a bus. The buses were always packed with people standing and in the mornings the south depot was packed. The service is good.
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      Registered: January 2010
      Location: San Antonio
      Posts: 4
      Review Date: Sat December 24, 2016 Would you recommend the product? No | | Rating: 7 

      Positive aspects of the product (pros): quiet, pools, room themeing, transportation
      Cons: large and confusing

      Stayed here Sept 2016 for 6 nights with 4 adults and one child. The beds were comfy and fit us all and my 3 year old loved the pull down bed. The transportation was timely all except for one night we waited 30 mins for a bus to get back to the resort from Disney Springs. Probably should have taken the boat back for as long as it took.
      The size of the resort was confusing and not fun to navigate in the rain. However I knew this ahead of time and so at least it wasn't as much of a shock. If I choose to stay here again I would definitely pay the extra to have a preferred room.
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