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  • Author
    • Jen797

      Registered: August 2013
      Posts: 1
      Review Date: Tue August 13, 2013 Would you recommend the product? No | | Rating: 4 

      Positive aspects of the product (pros): Food tasted good. Nice variety and selection.
      Cons: VERY, VERY, VERY SLOOOOOOOOOOW!!!!! Expensive too!

      After spending a long, hot August day at Animal Kingdom with our two kids, we decided to get a quick dinner at our hotel, Pop Century. Well, after waiting in 3 lines for over 50 minutes (combined) plus the check out line, we were not happy at all. Neither were the other customers, one of whom just left in anger without getting their dessert order. 20 minutes of my wait was for a simple kids hamburger and fries--never thought I would wish for a McDonalds!! Another 20 minutes was for dessert (2 apple blossoms a la mode)--someone asked me if they had to make the apple blossoms from scratch (they were right there on the counter the whole time I waited!) The hold up was scooping the ice cream, which only one person could do, but even then that person did not work very fast or efficiently.

      On our last day, we ate lunch there because we had to be out of our room, but we had a later flight home. I got in line wanting a vegetable sandwich, which I could see under the heat lamp. After 15 minutes, I got to the front of the line. Then the lady taking orders disappeared into the back in search of pasta with white sauce, someone else got mad and left without their food, and another person complained loudly that they had been waiting for 45 minutes for their food. Then the 2nd worker (who had been shuffling salad from one place to another for a long time) took my order and handed me the same sandwich that I had been looking at the whole time!

      After observing, these stations for a lot longer that I wanted to, I can say with certainty that there is a serious lack of management (at the dessert line a manager came by and left without saying a word!) and they are very short handed at most of the stations. Also, there doesn't seem to be a system for getting food out fast and efficiently. The workers don't know what to do when they fall behind and customers get mad. This place could really benefit from more self service and self check outs too.

      The menus on the right-hand LCD screens change too fast to read all the way through, driving me nuts. Meanwhile, the left-hand LCD screen featured an ordinary chocolate chip cookie at least 50% of the time at every station. Are those cookies really that profitable??

      It might just be me, but I hate it when there are two lines for one cashier. It's impossible to judge how fast they are moving and how long the wait will be. I agree with a previous reviewer that there should be a line that is dining plan-free because there is always a problem with what is included or not, and no one knows that you can't use it after you check out.

      The self-serve drink area was a cluster-jam of people. It was hard to move around and get want you wanted. There has to be a better way. On the plus side, I was happy to see real brewed coffee had replaced that awful concentrated syrupy stuff I had to endure 3 year ago. My husband reports that late at night the soda fountains didn't have the right mix and his drinks tasted bad.
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      Registered: June 2013
      Posts: 6
      Review Date: Wed June 12, 2013 Would you recommend the product? Yes | | Rating: 6 

      Positive aspects of the product (pros): Some great dishes, dancing, nice CMs
      Cons: Not great dishes, confused CMs, weak tea, iceberg lettuce

      Was here the week of June 2-9. Additional comments are in a resort review.

      There are some really good dishes to be had here -- the pork loin/spaetzel/cabbage combination, the sesame chicken, the build your own salad with chicken, tie-dye cheesecake, chocolate cake, ultimate brownie, and omelets are great.

      The corned beef hash was a little odd -- it seemed more like poached eggs on top of fajita meat and peppers -- but it was good. The nachos appear to be made with house-made potato chips which is just NOT RIGHT. Fish and chips, rotisserie chicken and hamburgers were so-so. The bounty platter breakfast is ruined by the chicken sausage (worse than soy sausage per husband). Pasta dishes were passable as well per other members of our party.

      The pepperoni French bread pizza was soggy, bland and yucky. Breadsticks were hard and had no flavor. Also, at these prices, get some leaf lettuce and ditch the iceberg for sandwiches. For two days in a row, something was amiss with the iced tea -- it was very watery. One whole drink station was shuttered the whole time and was needed.

      As I mentioned in my resort review, there was confusion over menu changes and the most trouble occurred at the burger station. It happened to me three times and to others while I was there. One time, I received an ice cold hamburger. Another time, I waited 15 minutes for a salmon burger only to have them try to give me a veggie burger. I went elsewhere when I was informed -- without an apology -- that it would be another long wait. Another time they were so confused that they did not even know what I was ordering so I went elsewhere. My husband ordered fish and chips and they tried to give him the tortilla slivers they place on the Southwest Burger instead of fries.

      There were a couple of CMs who caused trouble everywhere they went and I learned to avoid them whenever possible. Clearly the management knew there was a problem with these CMs because they were constantly moving them around and one night one of them was reprimanded right at the station. They questioned everything everyone did, tried to boss people around, did no work, and were generally rude to everyone. They were responsible for my cold burger, my salmon burger fiasco, and tried to ruin my breakfast one day as well.

      I think the confusion will get better, but I sincerely hope that these two CMs do not interfere with the other CMs much longer, because everyone else was trying really hard to do their best.

      Also, as usual, dining plan confusion ruled the day (Fruit is not a dessert! It's a snack!) and I would love it if they could establish a line that is non-dining plan. People were constantly running back to get something else while they were being checked out. the RFID touch system worked pretty well most of the time... although we saw some wrist band fails.
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      Registered: May 2009
      Location: Bellingham, WA
      Posts: 280
      Review Date: Wed May 15, 2013 Would you recommend the product? Yes | | Rating: 7 

      Positive aspects of the product (pros):

      I dined here for dinner on 5/8. The menu has changed significantly from what is listed on this website. Nothing looked great, and after much debate, I decided on the Sesame Honey Chicken with broccoli and rice. Tye dyed cheesecake was my dessert.

      There was no problem finding a seat as most people were in the parks during this time. It was right around 6, so I got the treat of watching some of the cast members do the Hustle!

      The portions were large, but the food just average. I ate all the chicken and most of the rice but found the broccoli to be very bland. The tye dyed cheesecake was fun and delicious as always.
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      Registered: June 2009
      Location: Los Angeles
      Posts: 44
      Review Date: Tue May 7, 2013 Would you recommend the product? Yes | | Rating: 8 

      Positive aspects of the product (pros): Lots of choices, great value
      Cons: Can be crowded and loud

      We dined here during our recent trip. We had the nachos and chili cheese dog. Food was excellent and great value. The choices here are amazing. I think this is the best food court on property. Best to dine here at non-peak times as it can get loud and crowded.
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      Registered: August 2008
      Location: New Orleans
      Posts: 52
      Review Date: Sun May 5, 2013 Would you recommend the product? No | | Rating: 2 

      Positive aspects of the product (pros): None
      Cons: Food was terrible

      I had 1 dinner here during my recent stay. The food court itself was very disappointing because the different stations seem to duplicate each other. The one station which advertised the night's specialty was already closed. I had a tilapia sandwich which had to be cooked to order so it took about 7 minutes. I was okay with that since it would be fresh; but it had so much cayenne on it, it was inedible. After having stayed at one of the AS resorts the last 2 years, they boast a much better food court. The pasta salad the came with sandwich was also not very tasty.
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      Registered: March 2011
      Posts: 67
      Review Date: Thu April 18, 2013 Would you recommend the product? Yes | | Rating: 6 

      Positive aspects of the product (pros): Good Choices
      Cons: Not much atmosphere

      On a recent WDW vacation I was staying at Pop Century and had 1 lunch and 1 dinner here.

      There are 5 different stations all with lots of options.

      For lunch I opted for a grilled Chicken sandwich. The meat was a tad dry but then again white meat always is. The sandwich came on a huge bun with Spinach and tomatoes and some sauce. It tasted great. I got fries with the sandwich. The fires were not greasy at all and very flavorful.

      For dinner I went with an individual pepperoni pizza and 2 bread-sticks. Everyone says Disney can't make a good pizza but I loved the pizza here. The crust was nice and soft and the pizza was very tasty. The bread-sticks were soft and had a great garlic flavor. The dipping sauce was very thin. That's my only complaint.

      The food and prices are both good but if your looking for more atmosphere this is not the place for you.
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      Registered: February 2013
      Posts: 8
      Review Date: Thu February 21, 2013 Would you recommend the product? Yes | | Rating: 9 

      Positive aspects of the product (pros): variety
      Cons: long lines at night

      We found everything that we wanted with huge variety, although it sometimes meant long lines, especially at night. We loved the beverage section. We enjoyed the chicken nuggets, burgers, pizza, meatball subs, and the tilapia fish sand was excellent. Kids liked the cupcakes and my husband loved the cherry turnovers.
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      Registered: December 2007
      Location: Brookfield NY
      Posts: 42
      Review Date: Sun January 6, 2013 Would you recommend the product? Yes | | Rating: 10 

      Positive aspects of the product (pros): great food
      Cons: none

      The best food court at a value resort!! Clean and helpful CM's.
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