LeeK
Registered: October 2009
Location: Cape Cod, Ma
Posts: 4
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Review Date: Wed November 4, 2009
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Would you recommend the product? Yes
| Rating: 10
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Pros:
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Favorite Disney Restaurant
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Cons:
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None
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Every meal we've had @ Kona has been excellent, since our first in 2005. Last visit was 10-18-09, for dinner. Sticky wings are delicious, ginger crusted steak was enormous and tasty (if a bit fatty, but just trimmed around that), and Kona Kone dessert is a family tradition. They are always accommodating with my picky girls.
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disneygirlinnj
Registered: December 2007
Posts: 18
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Review Date: Wed November 4, 2009
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Would you recommend the product? No
| Rating: 5
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Pros:
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decent food
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Cons:
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HORRIBLE service
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I was definitely looking forward to this dinner. Had a great dinner 2 years prior so expected teh same.
Umm...it wasn't. By far the worst meal of the trip. The food itself was decent but everything else put SUCH a damper on it.
Checked in 20 mins prior to ADR time. When we checked in, they told us it will only be a 15 min wait. It was very crowded up there though so I knew it might take slightly longer. 20 mins after our ADR time we still hadn't called up so I went to go check. The CM was pretty nice...and actually went to go check with other CMs to see why we weren't sat yet. He came back and said it should be a few more mins. I ask exactly how long and he says fifteen. Hm....OK. Whatever. I understand how restaurants can get behind so I let it go. About 20 mins later we finally were seated.
Our waitress was decent in the beginning. Then I'm not sure if she got frazzled or just gave up but we lost her for LONG periods of time. A few times she was sitting in a booth talking to other guests. But would sit in that booth for ten minutes at a time. If the restaurant wasn't crowded, go right ahead and shmooze. But this place was PACKED. Every table was seated and all her tables wanted something. She just didn't seem to care.
We explained to her that some of us were on the DxDP and others would be using TIW. She seemed OK with it so we started to order. The macadamia nut bread was good like always.
The pot stickers were decent...but slightly dry as if they'd been sitting out for a while. Also smaller than what I remembered. The flavor wasn't as good either. Disappointed.
For one entree, we ordered the shrimp/scallops but asked for all shrimp and all the sauces on the side and they gladly obliged. We asked for lemons to squeeze on the shrimp when the CM's brought the food. And we waited....and waited.. and no lemons. We saw the CM we asked running around bringing out more food, and no lemons. Looked for our server and thats when we saw her in the booth. Finally the CM we asked came running over and finally brought the lemon, but it was honestly 10 mins later. Enjoyed the shrimp after that though, thankfully. The shrimp were smaller than last time but there were definitely more of them.
I ordered the Pomegranate Barbecued Pork Chop and this was actually pretty good! The chop was cooked perfectly and was still moist. However I didn't taste ANY pomegranate bbq? the potatoes were also pretty good and well seasoned.
Coconut Almond Chicken I was told was OK, nothing great. Also the Pan Asian Noodles with Shrimp and was told it was good, typical lo mein.
So now dessert...We chose the Kilauea Torte a la mode and the Chocolate Fondue $6.99. Some people didn't like vanilla ice cream all that much so I asked for chocolate for the kilauea torte. Now... you would have thought I told the waitress that I wanted anchovies on it. She looked at me like I was crazy...rolled her eyes... and said 'You do realize that's going to be a lot of chocolate?! It's MUCH better with vanilla' I'm pretty sure I spat something back and then realized I should get both flavors and she rolled her eyes AGAIN and said 'fine but I have to charge you for the other flavor'. I never said I didn't want to pay for it. So I told her OK and to put it on MY bill. Off she went...
Another ten minute wait and the desserts finally arrived. The kilauea torte was good. Nice, warm, ooey, and gooey. Just how it's supposed to be. It was good with the vanilla. The chocolate fondue was also pretty good. If I remember right though, the fondue was kinda like Hershey's syrup? I know it came with strawberries... and I honestly can NOT think of what else.
We had asked for our checks before and I gave her my card and the other TIW card to split everything up. My bill came right back. The TIW on the other hand? We have NO idea what happened. We saw our server walk back and forth a million times, with the bill in her hand and just NEVER came by. She also gave our group a huge attitude because we supposedly didn't tell her prior about TIW....which is a lie. Then to make it worse, my poor friend just wanted the bill split onto 3 cards... and the lady pretty much flipped out and was horrible. Again...another ten mins of watching her wander the restaurant holding all 3 credit card slips. UGH!
Oh! To make it even worse? She put the ice cream on the other bill and flat out said 'Well since you paid for their appetizers and desserts, I put the ice cream on their bill' Umm...??? I told her to put it on MINE. It wasn't about who paid for more food. We were all taken aback but considering how long it took already, we just gave up.
So if you haven't picked up... Kona was a bust. The food was decent (not as good as last time though) but the server totally put a damper on EVERYTHING. And I SO wanted to enjoy my real bday dinner! I was so disappointed. I felt bad for dragging everyone there so that made it worse. Would I eat there again? Probably...but definitely not during free dining or a busy time. They just can NOT handle the crowds for some reason. And the service was horrendous. Last time it was the BEST service of the trip. I have no idea how it can be SUCH a difference.
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carlbenz
Registered: October 2009
Posts: 6
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Review Date: Sun October 18, 2009
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Would you recommend the product? Yes
| Rating: 6
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Pros:
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quiet,relaxing and good desserts
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Cons:
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steak
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It was so nice to go her for a late lunch. Not busy and we could relax and get out of the park atmosphere for a while. We were never rushed and waiter was good. We both ordered the teriyaki steak after reading good reviews but neither one of us liked the quality of the steak. It had good flavor but was so chewy and gristly we actually got very little steak to eat. The rest of the food was very good. We both got the chocolate fondue and it was one of our very favorite desserts the whole week. My daughter wanted to take home her leftover sprinkles from her sundae and the waiter actually went and filled up a cute little cup with tons of sprinkles in it for her. She nibbled on them the rest of the day and while waiting for the parade that night.
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mrsfarrell
Registered: August 2008
Location: Northern New Jersey USA
Posts: 55
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Review Date: Mon October 12, 2009
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Would you recommend the product? Yes
| Rating: 10
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Pros:
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Food, service
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Cons:
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None
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In an attempt to beat the terrible heat during our recent trip, we retreated to the cool comfort of the Kona Cafe for a late lunch. The service was excellent, the food abundant and delicious from start to finish. We loved being able to walk right in without a reservation for lunch and have such a positive experience (again). Go here, you will NOT be disappointed.
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caleb
Registered: October 2009
Location: Massachusettes
Posts: 15
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Review Date: Sat October 10, 2009
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Would you recommend the product? Yes
| Rating: 10
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Pros:
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great food,desserts,service
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Cons:
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none
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I wasn't sure about this place. When I called for my dining reservations I REALLY wanted O'Hana's 2 nights but could only get 1. The person on the dining line suggested this place. I have to say we LOVED it. It's now one of our favorites. It was our best meal the entire trip. Dare I say even better than O'hana (we still love it there too though). Service was fantastic!! We had a great waitress that told us everything we got on the dining plan for adults and children. We could get smoothies for drinks. Our meals were excellent. I got the teriyaki steak and I believe my husband got the rib eye both with mashed potatoes and stir fried broccoli both meals were awesome. My sons got pizza and grilled cheese (requested). Both enjoyed their meals. The desserts here are worth a trip alone. Unbelievable choice of fresh desserts. I got the chocolate fondue and husband got creme brulee. Both were out of this world. It was also our 10th anniversary and they made us up a plate of fresh cream puffs (not a dessert they were offering) and they were sooo good. There were so many good deserts to choose from we would have liked to try them all. We had such a great experience here. This will be a MUST return for our on our next trip.
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xrayvision
Registered: August 2009
Posts: 15
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Review Date: Thu October 8, 2009
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Would you recommend the product? Yes
| Rating: 4
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Pros:
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Dinner best meal there
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Cons:
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Prices too high
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Our party of 4 ate here for lunch on Tues. Sept 29, 2009. We were on the DDP but elected to pay out of pocket for this meal. We had the chicken plate lunch and it was very good. Others had the island chicken sandwich which was nothing special. Husband had the BBQ pork tacos and he was not pleased with those. We passed on dessert and our 4 meals and 3 drinks still came to $67. Doubt if we will be back for lunch again.
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bizzi34
Registered: October 2009
Location: Lyons, IL
Posts: 13
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Review Date: Wed October 7, 2009
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Would you recommend the product? Yes
| Rating: 9
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Pros:
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Good Food
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Cons:
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Long Wait
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4 of us dined here on Oct 3 for dinner. We had ADR's for 7:30 and didn't get seated until after 8-even though there were lots of empty tables. For some reason it took them over 10 minutes to turn-over a table. Once we got seated everything was fine, though. The food was really great...unfortunately I can't remember what everyone had! I do know my husband and I had the Crab Cakes (awesome) and I had the Shrimp and Scallops and my Husband had the Almond Chicken. Everything was great!
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cddmass
Registered: November 2006
Posts: 9
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Review Date: Tue September 29, 2009
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Would you recommend the product? No
| Rating: 3
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Pros:
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Drinks, Dessert
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Cons:
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Service, Shrimp and scallops
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We ate Kona's on 9/20, and thought we'd really enjoy it, we were wrong. Had reservations, didn't have to wait long for a table. Drinks were good, husband had a smoothie and I had some kind of choc/coffee blended drink which were both really good. Service was horrible, from start to finish, we had to wait forever for everything from our drinks to our bill. I had shrimp and scallops which were very bland, and the scallops were ice cold. I was going to send them back but we already had to wait way too long to get our food, and we had a 5 year old w/us. Husband had NY strip which he said was ok. Dessert was awesome, husband had the coconut cream tart and I had the Kilauea Torte. We definetly will NOT return. Ohana's next door is a much better choice.
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Jessieny
Registered: September 2009
Posts: 2
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Review Date: Tue September 29, 2009
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Would you recommend the product? Yes
| Rating: 8
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Pros:
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food, atmosphere
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Cons:
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service
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Meals (scallops and rib-eye) were delicious; desserts were quite good (chocolate torte and coconut tart). Our only complaint was that the service was too slow especially with two kids in tow.
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LenaBallerina
Registered: April 2009
Location: Pittsburgh
Posts: 29
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Review Date: Wed September 23, 2009
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Would you recommend the product? No
| Rating: 6
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Pros:
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food was alright
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Cons:
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service was lackluster
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While DH and I both enjoyed our selections, our service was not Disney standard. We had to frequently wait to be given drink refills or to be given our courses, and it was not crowded. We were not amused by her attempt at humor with us... it just came off as rude.
The food was great, but we left disappointed. This was our first meal of the trip and it didn't live up to standard. I would recommend the steak dish my husband had.
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carrie3211
Registered: September 2009
Posts: 5
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Review Date: Wed September 23, 2009
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Would you recommend the product? Yes
| Rating: 9
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Pros:
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Good food and waiter service
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Cons:
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Congested waiting area, very loud
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I am a very picky eater. I had a hard time choosing what to get. I ended up getting the Tuna Oscar which they made w/o things and things on the side for me. It typically comes with fried green tomatoes on the bottom, tuna, asparagus, lump crab meat, and then wasabi hollandaise sauce on top. I am not a fan of asparagus so they left that off and put the sauce on the side.
My family had the Asian Pan noodles and really enjoyed it.
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princessdana
Registered: September 2009
Posts: 3
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Review Date: Sun September 20, 2009
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Would you recommend the product? Yes
| Rating: 5
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Pros:
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Pretty good food.
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Cons:
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Crowded waiting area, loud and a bit chaotic at times.
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I had very highly anticipated our dinner at Kona Cafe on 09/15/2009.
Due to some transportation issues, we arrived at our 7:50 dinner just barely on time. Upon trying to reach the podium, there were at least 5 to 6 other families trying to check in, other families in line very upset about the wait time (one party complaining loudly to the hostess that they had been waiting for over 40 minutes), and a very flustered pair of hostessess at the podium.
Apparently their pager system was not working...(though we were handed a pager upon checking in?). This led to people not hearing their names being called and very much disrupting the flow of service.
We tried to get a drink at the bar near, but were brushed off by the bartender telling us the drink menu was changing soon and the drink I wanted to order wasn't available??
We were seated about 20-25 minutes after checking in.
The chaos at the check-in podium really took its toll on the servers too, you could see the frustration on their faces as they had to deal with a few irate guests.
We both had steak, I had the New York strip and my boyfriend had the ribeye.
The food was good, but honestly, not that spectacular. For the most part, I felt like my meal could have been gotten at the local Outback Steakhouse.
I had the white chocolate cheesecake and my boyfriend had the apple stacker. Both were good too.
Overall, I think my expectations were simply too high for this restaurant. The food was fine, the service was fine, but somehow I felt a bit let down. This restaurant is significantly hyped up on the internet and I was a bit let down.
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alwaysellen
Registered: September 2009
Posts: 2
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Review Date: Wed September 16, 2009
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Would you recommend the product? Yes
| Rating: 8
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Pros:
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the different flavors!
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Cons:
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the service
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My family was unable to afford tickets to Epcot the day we reserved the Coral Reef, and we were planning on eating dinner at the Kona Cafe the next day so we opted to try their lunch, too.
Let me tell you--the chicken wings and duck pot stickers were AMAZING! The appetizers and desserts MADE both meals delicious!
The second time (dinner) all three of us got the Kona cone! We were sitting near the front of the restaurant and people walking past got a kick out of us eating our ice cream and cotton candy!
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o2bmmw
Registered: November 2006
Posts: 16
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Review Date: Tue September 8, 2009
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Would you recommend the product? Yes
| Rating: 9
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Pros:
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Excellent food, friendly service, very accommodating
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Cons:
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Everyone else has found it and the waits are long
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We showed up here with a party of 11. I spoke to Disney Dining 2 hours before we arrived and they made the reservation for us. We arrived at Kona to discover Disney Dining had made the reservation for the next day!!! They were very accommodating and gave us a table within 30 minutes, which was not bad.
Once seated, everyone from the 2 year old to grandparents enjoyed their food. They have everything from curry soup, to chicken to steak. As an added bonus the old coffee kiosk is now a Sushi Bar and you can order Sushi at dinner. Those that did enjoyed it and said it was good quality.
The only disappointing thing is that they've changed the menu a little and some of the desserts have been changed. However, everyone had well-prepared, high quality food and enjoyed it.
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handwesh
Registered: May 2006
Location: Minnesota
Posts: 8
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Review Date: Mon September 7, 2009
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Would you recommend the product? Yes
| Rating: 10
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Pros:
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everything was delicious
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Cons:
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server wasn't very personable
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Took the monorail over from the Magic Kingdom on Tuesday, September 1 for lunch at noon. Chose to eat lunch here instead of dinner as 12 year old daughter didn't see anything on the dinner menu that looked appealing. This was our best meal of the trip and that includes LeCellier. My husband had the fish tacos and all three of us agreed, it was one of the best meals of the trip. I loved my Asian Chicken, Chopped salad. Huge and wonderful flavors. My daughter had the stir, fried Asian noodles with chicken. Very good. The quality of ingredients is very high. My husband had the chocolate fondue for dessert--it was delicous. He especially enjoyed the coconut macaroons that came with it. I had the Kilauea Torte which was wonderful and my daughter loved her Kona Kone. We will definitely return here.
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