Briggs0214
Registered: November 2008
Location: massachusetts
Posts: 2
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Review Date: Sat November 7, 2009
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Would you recommend the product? Yes
| Rating: 10
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Pros:
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location, friendly staff, large rooms, pools
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Cons:
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none
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Our family of 5 stayed for 6 nights 10/22/09 - 10/27/09 in Tokelau, second floor. This was our first time staying at the Poly, we usually stay at the Contemporary. Tokelau is centrally located and right next to the quiet pool. The main building and the volcano pool are less than a minute walk away. The TTC is about an easy 5 minute walk. The only downside we found is that the buses seemed to be quite crowded by the time they reached the Poly. We did not experience this at the Contemporary as the buses pick up there first.
My girls(ages 10,9,6) loved the pools. We found neither pool to be very crowded. In fact, a couple nights we were the only ones in the quiet pool. We loved watching the water parade and the fireworks from the Magic Kingdom everynight right from the Poly beach. The tiki torches along the paths at night gave the grounds a distinctive look you will not find at other resorts.
We found the room to be more than big enough for the 5 of us and towel animals were on the bed when we checked in. Mousekeeping was prompt and the room always looked great when we came back from the parks.
We ate at Captain Cooks, Kona Cafe and at the Lilo and Stitch breakfast and found all were great.Captain Cooks is great for a late night snack after coming back from the parks. All in all this is a great hotel and will now become our first choice during our yearly October visits.
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DisneyFamily123
Registered: November 2009
Posts: 9
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Review Date: Wed November 4, 2009
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Would you recommend the product? Yes
| Rating: 10
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Pros:
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Great Views, Wonderful Service, Delicious Meals, Very Convenient to Parks
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Cons:
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Cast Members Drive Carts Too Fast
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Stayed in Tahiti Building, theme park view, ground floor Oct. 24 - Nov. 1, 2009. Did online checkin, arrived 1pm, room ready at 1:30pm. Room was very clean, great views of castle. Tahiti Bldg is right on the lagoon with a grassy area between our patio and the beach. Very quiet and no people walking by outside our patio (no walkway there that goes anywhere). Great enjoyable 5 min. walk along the beach/lagoon to the pool and Grand Ceremonial House (main building). Tahiti is very close to the Transportation and Ticket Center, 5 min. walk, which added a lot of convenience to boats and monorail - easy to get to parks and other monorail resorts (for dinners). Wonderful service by all cast members, room was very clean. Lots of Leis. Great view of the lagoon and castle. The Spirit of Aloha Luau was great (we had front row category 1 seating) very fun and delicious food, the fire juggler was awesome. Ohana restaurant was wonderful - the dinner and the character breakfast were delicious. Pool was nice with views of lagoon and castle but the slide was closed for most of our stay due to repairs or something. Definitely book the Spirit of Aloha as early as possible because the earlier you book, the better your seats (confirmed with cast member). Ohana dinner is also hard to get so reservations are a must. The plants and waterfalls are relaxing. Lots of fun to watch little lizards on the walkways, saw lots of ducks including a mother and babies -- unfortunately also a hawk who was watching them -- the mother duck squawked and pushed the babies away and the hawk left. Talk about giving real meaning to the "Circle of Life"!!! I want to try other resorts but it will be hard to pick anything but Poly in the future. The cast members (cleaning, grounds crew, etc.) drive carts way too fast around the walkways -- my only complaint.
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mcc1229
Registered: November 2009
Location: North Carolina
Posts: 1
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Review Date: Tue November 3, 2009
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Would you recommend the product? Yes
| Rating: 10
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Pros:
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Location, transportation, theme
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Cons:
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none
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We spent 4 nights at the resort arriving 10/28/09. We used the online check-in. We arrived at the resort, parked our rental car very close, and check in was instant. We arrived at noon well before the official check in time. A manager was waiting on us, handed us our check in package and the room was ready.
Our room was a garden view ground floor room in Tokeleu. The room was exceptionally clean. The rooms are very large. We had two adults and three kids 9,11,16. We had ample room with the two doubles and a day bed. Our only problem was that our fridge did not work. We reported it and when we returned to the room it had been replaced.
The Volcano slide is closed for repairs. The resort compensated for this by having a private pontoon shuttle manned by a lifeguard during pool hours. He would carry you to the Grand Floridian so the kids could use that slide. The lifeguard many times would use the pontoon boat ride to take your family on a free private cruise of bay lake - it was wonderful. The kids loved it.
We did dinner at Ohana's and the Spirit of Aloha Show - both were well worth the expense.
Watched the fireworks and light parade on Bay Lake from the Point at the bay every night.
Overall a perfect vacation and experience.
By the way - the kids found a obscure local channel on the TV called the "good times channel" supported by local viewers. No commercials showed "Father Knows best" "My three sons" "Beverly Hillbillies" every night - they loved it!!!
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Meghan
Registered: February 2008
Location: New Jersey
Posts: 13
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Review Date: Thu October 22, 2009
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Would you recommend the product? Yes
| Rating: 8
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Pros:
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Location, monorail
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Cons:
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Mousekeeping
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I'd love to give the Polynesian a 10 but I just can't. We just got back from our honeymoon at the Polynesian October 12-19th. Check-in was good...we were greeted right away, given leis and "Just Married" buttons along with a map to our garden view room. We got up to our room and the view really wasn't what we wanted and the room did not have a balcony which was also something we wanted since we planned on relaxing out there when we were at the resort. My husband called the front desk since he made the reservations and surprised me with where we were staying. They told him he could upgrade to a water view room for an additional $800. He said fine and we were told our new room wouldn't be ready till later. When we got back at 10 from our long day of a 5AM wake-up call and MGM extra magic hour we found our new room to be in the last building on property which was a very long walk. We finally get into our new room and look out the window to a balcony which had a huge tree in front of it so we can't see anything for our $800 upgrade. By now we are way too tired to care so we went to bed and had to rush out for breakfast ADRs in the morning so we didn't get to speak to a manager until the next night. I can't remember her name but she was great and said she would see what she can do. The next morning we got a call that our room would be moved to the Hawaii building which is concierge building. It was there that we had a first floor room with a fantastic view. After all that the rest of our stay was great although I agree with the other people that mentioned the mousekeeping. We had a Mickey towel our first day in the room and then nothing else. I was a little letdown because I had stayed at the Pop Century 2 years ago and we got towel animals everyday there and we tipped mousekeeping everyday there and at the Polynesian.
All in all we were happy with our stay here even after the problems at the start of our honeymoon. We would stay here again (especially for the location) but will probably try somewhere else next time.
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sschultz
Registered: October 2009
Location: TN
Posts: 2
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Review Date: Wed October 21, 2009
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Would you recommend the product? Yes
| Rating: 9
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Pros:
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Outstanding location, beautiful grounds, good sized, good restuarants on site
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Cons:
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Mousekeeping
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We stayed at the Poly for the first time Oct 10-18, 2009. My husband is military and we normally stay at Shades of Green. After this stay at the Poly, I doubt we will ever stay at SOG again. We were in Tahiti which I thought would be a problem at first since it was so far away, but it turned out to be wonderful. We walked to the TTC and it took maybe 2 minutes. There is a beach outside Tahiti and it was always quiet. We watched the MK fireworks there several nights and the kids enjoyed playing in the sand. The kids loved the pool, waterslide and water play area. The rooms were large and our family of 5 felt very comfortable. The only negative was mousekeeping. They did an adequate job but nothing special. Despite that we would definitely stay here again.
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Sharon and Randy
Registered: September 2009
Location: Suburbs of Cleveland, Ohio
Posts: 1
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Review Date: Tue October 6, 2009
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Would you recommend the product? Yes
| Rating: 10
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Pros:
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Location and Atmosphere
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Cons:
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Price
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This was our first time at the Polynesian. We went Sept. 14-19. It was a wonderful place to go. We are a family of 6. 2 adults and kids ages 12, 10, 9 & 2. We felt we had a very good amount of space considering it was 1 room. We had a stroller and a crib in the room. We were on the 1st floor in Tokelau. Perfect location and being on the first floor my husband and I took turns sitting on the patio while the 2 year old took a nap. We stayed 5 nights and only went to the parks for 2 days. We were able to really enjoy the resort. To be able to go to the beach and lay on a hammock watching and hearing the ferry boats go to the Magic Kingdom was very special. Also it was great staying at such a historic resort at Disney. Everything was very well taken care of in the rooms and the grounds itself. Now nothing on this Earth is perfect but Disney does its very best and it shows. Had very nice encounters with the cast members there. This was probably the first and last time for us to stay at the Poly considering the size of our family and cost, but I am thankful to be able to experience it at least one time!
P.S. The monorail was great to have and very convenient to push the stroller on. The kids had a great time at the pool and doing the games they had scheduled. Make sure to see the movie on the beach. The kids loved it!
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gardmack1996
Registered: October 2009
Posts: 1
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Review Date: Mon October 5, 2009
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Would you recommend the product? Yes
| Rating: 7
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Pros:
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Location, Room Size, Atmosphere
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Cons:
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Check-In, Mousekeeping, Rooms Need Upkeep
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I want to give it a 10, I really do. After all, this is a Deluxe Resort at Disney - aren't they supposed to be the best??? Alas, I cannot, but I would like to point out the pros and cons for anyone trying to decide where to stay on property.
This was our first stay at the Polynesian - we were traveling with two little ones (4 and 17 months) - so we knew we wanted to stay somewhere on the monorail line for ease of getting around. After much debate, we decided on the Polynesian and set our expectations HIGH. Again, this is a deluxe resort. The best of the best, right?
Let's start with the positives:
1. The location is superb. One cannot go wrong with the Polynesian's fantastic proximity to MK and the TTC. Hop on the monorail, you're at MK after a quick stop at the Grand Floridian. Walk 5 minutes to the TTC, and you're on your way to EP. Again, fabulous location. On a side note, we had originally requested rooms in Tokelau, but were given rooms in Rarotonga. I thought I would be disappointed with the location, but as a parent, it ended up being great. We were next door to the GCH (lots of trips for snacks, quick breakfast items, etc.), a bus stop nearby, the laundry facilities next door, and the TTC a close walk. We had a second floor room with views of the pool and felt it was a serene location. However, in my disappointment at the front desk over the loss of Tokelau, I totally FORGOT there are NO balconies on the second floors of the older buildings. By the time I realized where we were, my husband pretty much refused to move the two tons of luggage we brought into a different room, and quite frankly, I didn't blame him. So I lost the balcony this trip, but I won't make that mistake again. Can't Disney just throw some balconies on the second floor of those older buildings?
2. The size of the rooms is truly fantastic. We comfortably fit a pack n play in front of the windows with our older child tucked contentedly on the daybed, and there was plenty of room. Another positive is the six drawer dresser under the tv. Several of the deluxe resorts have smaller dressers, and with the addition of the spacious closets, we were able to completely unpack for four people with room to spare. Big plus for a family who brought everything but the kitchen sink.
3. The atmosphere at the Poly is truly magical, more so at night. I was lost in Polynesian heaven walking around the grounds with the fire lit tiki torches and lush landscape. Even better? Sitting on the beach watching the fireworks with your family. Truly enjoyable.
4. The Pineapple Dole Whip at Captain Cook's. Worth every penny and every step I took to get one. Seriously, the Dole Whip could make or break our next decision on where to stay. Forget room size.
Now on to the negatives, and I must admit we had HIGH expectations coming into this trip, so I was abruptly disappointed in a few things.
1. Check-In was average. There wasn't a long line, but there was a complete and utter lack of "Aloha Spirit." Again, I was admittedly expecting a whirlwind of hibiscus petals to shower our entrance into the GCH along with a few hula dancers and fire eaters, but to walk up and get a simple (friendly, but simple), "Hi. Welcome to the Polynesian. Your name?" as we checked-in was a little disappointing. Though my expectations were high, I am not completely amiss as I realized later we were not "leid" upon arrival. I quickly marched my way back to the desk and requested our leis trying to recapture some of what I felt we missed upon arrival. Of course I'm aware check-in is a hit or miss depending on who is working at the desk at the time, but for us, it was a friendly miss.
2. Ok. So mousekeeping cleaned our rooms. And fairly well from what I could see. HOWEVER, and this is a big however since I had small children with me, I expected after leaving three days of tips and writing notes asking the mousekeeper to leave towel animals or some disney cuteness on the beds for our kids, we gotta notta. Truly, this was disappointing as we had seen pictures and heard friend's recounting of all the cute things done by the mousekeepers for kids. Again, we had expectations, but after the third day of being ignored, I stopped tipping.
3. This was probably the most unexpected and disappointing of them all. As a repeat, we WERE in a DELUXE DISNEY hotel, and we had certain expectations, but we were stunned to see the amount of upkeep the room itself needed. I understand Disney is busy and that these rooms are constantly used, but to have paint peeling from the furniture, a lampshade that was permanently crooked, a broken refrigerator and a room that needed vaccuming (the crumbs didn't help my disappointment at the time), to me is UNACCEPTABLE at any hotel I stay in, much less one which costs a minimum of $355 a night during the slow season. It's not that the room was in terrible shape or that it was dirty by any means, but rather that I had expected (I know, it was a problem) for this experience to be a "deluxe" experience, and to me that meant a room that was in near pristine condition. I just wasn't prepared to find a room that was in need of some TLC at what is deemed a high standard on Disney property. Had I not been so excited and expected a "deluxe" experience, none of those things would have been a detraction in the least. However, I WAS excited and I DID want a "deluxe" experience, so I was disappointed with the quality of the room (and don't even get me started on the shabby shoebox elevator. PLEASE). I now realize part of that disappointment stemmed from the night we spend in a well known hotel chain on our way to Orlando. We paid about $100 for that hotel room, and it was in pristine condition - better than we could have expected. That expectation carried over to the Poly. Sorry, Poly.
Overall, I would give the positives a rating of a 9 and the negatives a rating of a 5 which is why I gave our overall experience a 7. I would like to add that we are planning another trip in a few months, and we are by all means considering another stay at the Polynesian. Every resort in the world has its pros and cons, and every resort in the world can have a good week or a bad week. Ours landed somewhere right in the middle, but even with a few of the negatives, it's not enough to keep us away. We will try another building in close proximity to Rarotonga, and I will be sure we have a balcony this time. I will also get our leis at the front desk and I might even ask for a room change if need be. But of all the things I can guarantee you I WILL do is this: After check-in (be it showering hibiscus petals or not), I WILL make my way to Captain Cook's and serve myself a large portion of Pineapple Dole Whip, and I WILL have all my expectations met. Perhaps more than once.
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KSBelle
Registered: January 2007
Posts: 35
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Review Date: Wed September 30, 2009
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Would you recommend the product? Yes
| Rating: 9
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1st time at Poly. Best check in experience ever. Great CM. Requested and got Tokelau. 2nd floor - just steps to the north end beach area. Housekeeping mostly good. Pools-Loved the slide. No hot tub which seems strange at a deluxe. Would have been nice to have had 2 sinks. No turn down service which I also think is strange for a deluxe not to have. Ate at Kona and Captain Cook's for breakfast and liked both. Enjoyed sitting on the beach to watch Wishes.
Transportation is the key to this resort. Easy to get to MK and we walked to T&TC for EPCOT Monorail and buses to AK and DHS were good.
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tinkerbell2b3
Registered: September 2009
Location: Michigan
Posts: 2
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Review Date: Sat September 19, 2009
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Would you recommend the product? Yes
| Rating: 10
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Pros:
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Location Location Location
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Cons:
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None
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We just returned from 8 nights at the Polynesian 8/23-8/31 and by far none of the other resorts will ever compare again! We have stayed at the Boardwalk, Beach Club, Swan, Dolphin, Wilderness Lodge, and Grand Floridian and the Polynesian is now our family favorite (which is saying a lot - we were repeat Wilderness Lodge guests for years and years and it will always feel like home, however, the convenience and amenities at the Polynesian can't be beat!) I must say I was very skeptical since there have been some negative reviews recently and I was a little worried that our family wouldn't like the Poly as much as the WL but we had a great week.
We asked for Tokelau and we were on the ground floor, which made it convenient with two strollers. The room was HUGE even compared to the GF, we had so much space for strollers and even space for the kids to play in the room. Our fridge had a few issues, but we just left the door open on the cabinet to prevent it from not working correctly. My in-laws had some problems with their fridge and they promptly fixed it. We used online check in and our package was ready and waiting including our anniversary buttons. Everything was clean and working in our room.
The grounds were beautiful, and I really felt like we were walking around a tropical island when walking around the grounds, which made it nice since the buildings can be a little spread out. Tokelau was great - we were only a few minutes to the volcano pool and great ceremonial house, and a little over 5 minutes to the monorail at TTC. We rarely ever even walked to the Great Ceremonial House to get on the monorail, we just went directly to the TTC. For that aspect alone - the convenience and location of this hotel is the best - it was so easy to get to Magic Kingdom and Epcot and very direct. We drove so we had a car that we parked a few minutes away in the parking lot and drove everyplace else.
Captain Cooks was convenient and adequate for our needs - but we didn't eat at peak times. The pool might be a little small for the size of the resort but never seemed too crowded when we were there (which was almost every day, my 2 year old would scream when we pulled him away from the pool). I liked this pool almost better than the Beach Club. Where else can you swim and at the same time watch and hear Wishes? We were able to see Wishes numerous times this year since it was so nice to just walk out to the beach and see them when we were back at the hotel.
By far this was our favorite resort and we had a great trip. We also utilized the quick service dining plan this year though - which kind of helped with the "stress-free" part of this vacation - we had the Polynesian and it's wonderful location which made getting places easy and quick, and we weren't tied down to many dining reservations, so we were really free to do what we wanted all week. We are starting to look at DVC again, and the only downside to joining is that we wouldn't be able to stay at the Polynesian again unless we used mega points to do it. We loved this resort and highly recommend it to anyone with kids, especially those who still have strollers.
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danielledisney
Registered: September 2009
Location: Florida
Posts: 2
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Review Date: Sun September 13, 2009
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Would you recommend the product? Yes
| Rating: 10
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Pros:
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monorail,resturaunts,atmosphere
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Cons:
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price
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Best place I have stayed out of all the Disney Resorts. It's pricey but worth it.
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brerjeffries
Registered: December 2007
Posts: 13
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Review Date: Sun September 13, 2009
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Would you recommend the product? Yes
| Rating: 8
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Pros:
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Location, theming, pool
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Cons:
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Spread out layout, price
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Stayed at Tokelau 7/30-8/6, our first stay at the Poly. Tokelau is a great location, close to the quiet pool, bus stop, beach, and TTC; not too far from the Volcano Pool and Great Ceremonial House. The Volcano pool was great. We liked it better than Stormalong Bay at the Beach Club. Although small, we never noticed it being TOO crowded during our stay. Quiet pool was far less crowded if we wanted some elbow room. The theming and landscaping are incredible. Transportation can't be beat. We'd take the monorail or boat to Magic Kingdom; seemed like about the same amount of time for either one. We'd walk to the TTC and catch the monorail to Epcot. Only once in a week did we wait more than 20 minutes for a bus. The one negative, and "negative" is really too strong a word, was the spread out layout. The deluxe resorts we've stayed at before are all one building, fairly compact. Once you enter the lobby, you're inside all the way to your room. At the Poly, you walk from the Great Ceremonial House to your building, which, depending on which building you're in can be a ways. The walk is enjoyable if you're rested and it's not raining; not so much if you're tired or it's raining. And at night, it's dimly lit with torches. While the torches add to the ambiance, we got turned around a few times our first few nights. But these were minor issues. No problem with Capt. Cook's or Kona. We didn't eat at 'Ohana. Our son stayed one evening at Neverland and loved it as much as the parks. Watching Wishes and the Electrical Water Pageant from the beach was awesome. We had no problem with mousekeeping--our room was clean every day by noon or 1 when we took a break from the parks. Overall, a great resort and we'll stay here again if we can get a discount.
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Dopey5897
Registered: September 2009
Location: Hamilton NJ
Posts: 1
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Review Date: Sun September 13, 2009
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Would you recommend the product? Yes
| Rating: 10
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Pros:
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location, setting, service
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Cons:
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none that I can think of
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My family and I just got back from the Disney (Aug 29th- Sept 6th). We stayed at the Polynesian. Now, I lived in Orlando and even worked for Disney for a short time. After leaving Orlando, I made numerous trips back to Disney and stayed at all but 4 of thier on property hotels. I must say that the Polynesian took the cake. I will only stay at the Poly from here on out.
The lush greenery, cleanliness, service, location, and even the room service was unbelieveable. I felt like we were on a tropical island. The stay was very relaxing, and the time seemed to stand still. Being on the monorail, and so close to the TTC, made it a hassle free vacation. (If only mother nature would cooperate with the rain that we got).
Housekeeping was awesome. Like clockwork, they were there to clean up every afternoon.They even left leis or towels shaped like Mickeys on the bed every day. When we arrived, the refirgerator was broken, and the front desk sent someone within 10 minutes to replace it. (Hint: leave the cabinet door open where the refrigerator is, there is not enough air flow for it to work properly, Disney is trying to fix this issue). Service at the Conceirge Desk was great. I highly recommend On Line Check In, when we arrived at 7am, they had everything waiting for us. And my room was even ready!! The Bell Hop service couldn't be beat. They drove me to the car and right back to our room. They even gave us a little tour of the resort!
All in all, The Polynesian and the cast memebers can not be beat. Mahalo to those at the POLY!! And Aloha to those of you choosing the best Disney resort there is!
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yanners
Registered: January 2008
Posts: 5
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Review Date: Sun September 6, 2009
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Would you recommend the product? Yes
| Rating: 10
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Pros:
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Monorail, grounds, fireworks, rooms, restaurants
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Cons:
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None
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Just got back from a stay at the Poly (Aug.27-September 5th). Everything was lovely and in my mind it is worth the extra to stay on the monorail in the summer months. I've already rebooked for next year!
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KRDavis
Registered: September 2009
Location: Slatington, Pa
Posts: 2
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Review Date: Wed September 2, 2009
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Would you recommend the product? Yes
| Rating: 10
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Pros:
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Location, Theme, Ambiance
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Cons:
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None
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By far, the most beautiful resort in "the world". Our most recent trip (August 15-22) was absolutely magical. We stayed in Tahiti longhouse which made transportation easy. Staff as great as always! Can't wait to get back! As noted in other books, an evening stroll is wonderful!
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cabarnes
Registered: May 2006
Location: New Jersey
Posts: 26
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Review Date: Sun August 30, 2009
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Would you recommend the product? Yes
| Rating: 10
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Pros:
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Location, atmosphere
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Cons:
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Nothing
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First of all, I have to comment on some of the reviews and the low ratings. Someone mentioned a con were the lizards. This is Florida and they are everywhere.
The Polynesian is the hotel we always stay at now at Disney and we just returned from there yesterday. We like the atmosphere, and of course, the monorail. We like to stay near the TTC, so I ask for that and we end up in Tahiti or Rapa Nui. We get two rooms so we get the garden view rooms as the upgrade to water or park view is just too pricey. Our connecting rooms request was honored. Stayed at Rapa Nui this time which is nice because we could park our rental car very close to the building. Closest to the TTC also.
Our issues this time were mostly rude guest issues. One of our rooms someone had been smoking in and even though housekeeping washed everything, the room still had a smell to it. The other room was fine. Also rude guests across the hall in several rooms and obviously traveling together. They were night owls and we woke up one night to screaming and running down the hall, followed by banging on the doors, it was midnight. After tolerating the noise for a half hour, I called the main desk and they immediately dispatched security. Didn't stay up to see what happened but it wasn't a problem again.
A couple of times we called housekeeping and asked them to skip our room as we were already back for an afternoon break from the heat and the rooms hadn't been cleaned. They called to confirm that we were passing on them coming in, so they do make sure you don't want them to clean that day. Requested fans for white noise and they weren't sure they had any but we came back from dinner and there was one in each room. Refrigerator was not working in one room, maintenance brought one within 10 mins and took the old one away. I think the service is great if you are nice and call housekeeping for housekeeping issues and the front desk for other issues. We certainly can't complain about the excellent service we got this visit and we had never called with this many issues before.
We didn't eat at Kona or Ohanas this visit. Disappointed in the quality of the restaurants, especially in the decline over the years of Ohana. Captain Cook's is fine and we didn't find it too crowed or have any issues with the service.
We received an offer to reserve next year around the same time with the free dining plan and I took advantage of it. Love the Polynesian.
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