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  • Author
    • allec999

      Registered: October 2007
      Posts: 66
      Review Date: Sun March 11, 2018 Would you recommend the product? Yes | | Rating: 7 

      Positive aspects of the product (pros): Room size
      Cons: Construction

      First time staying at OKW. It was a short stay, only a couple nights. As other reviews have stated, the room was huge. We were in a 1-bedroom, and it was surprising how big it was. The furniture was showing a bit of wear, but nothing that mattered. It's a scenic resort, but a bit too spread out for my tastes, and other than its proximity to Disney Springs, not a great location. Check in was fine, staff were really great (more on that below). Road construction really slowed down traffic throughout the resort, which was a pain.

      I left a baseball hat at the pool, which ordinarily wouldn't be too big of a deal, but my mother-in-law had this hat made for me, and we were heading off to visit said mother-in-law directly after we checked out. So when I asked at the main desk, and the woman came walking out from the back room with my hat, I reacted like a kid at Disney World.

      Overall, a nice resort, perfect for a short stay like ours.
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      Registered: May 2012
      Posts: 32
      Review Date: Thu November 2, 2017 Would you recommend the product? Yes | | Rating: 9 

      Positive aspects of the product (pros): Great area, staff and amenities.
      Cons: None

      We once again stayed at our home resort from 10/21-10/26/2017. As always we had a great experience. Our room was ready when we arrived at about 12:30 pm. We had requested a room in Building 62, which is where we stayed. We were on the 3rd floor in a studio which was fine. There is an elevator in this building. We had a very slight problem with check in, I asked to make sure we did not receive early check out. When I checked again several days later Peggy at the front desk had not made sure this was taken care of. Our room was clean and in pretty good shape. I think Disney is in the process of up-grading the villas one at a time. I saw several crews working on closed off buildings. The managers, especially Paul and Rodney were extremely helpful. Another very good experience.
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      Registered: September 2009
      Location: Springfield, IL
      Posts: 34
      Review Date: Wed April 19, 2017 Would you recommend the product? Yes | | Rating: 8 

      Positive aspects of the product (pros): Beautiful grounds
      Cons: views from some rooms

      Beautiful resort! Stayed the last week of March 2017 and some renovations were going on but they tend to do one building unit at a time so it doesn't really impact the others. Used one of the smaller pools as we were two adults no kids and it was very peaceful and clean. Our room was in building 36 which had not been renovated yet but other than the furniture being a little worn it was lovely and immaculately clean. Our studio was on the lower level on an end...our view wasn't great...air conditioner units...but we weren't the only ones. I'm sure the upper units are prettier scenery but due to my husbands stroke, we needed ground level. Would definitely stay here again.
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      Registered: January 2008
      Location: Refton PA
      Posts: 55
      Review Date: Sun March 5, 2017 Would you recommend the product? Yes | | Rating: 10 

      Positive aspects of the product (pros): everything - home resort
      Cons: boats that you rent are gone

      this is my family's home away from home. Party of 11 and they just love this resort. Had a studio and a 2 bedroom. Studio was ready when we checked in but the 2 bedroom wasn't ready until after 4:00. Mousekeeping did a great job of trying to get the 2 bedroom ready for us and went out of their way to please us. The resort did a good job of getting the studio and villa close to one another.

      The outside of the resort was a little dirty, but they cleaned the outside during our stay.

      We stayed at other resorts, but this one gives us so much room. my one grandson said "Boy, its great to be home".
      It also nice to be able to park your car outside your villa, which makes it easier to unload the car.

      The kids were looking forward to renting the small boats at the resort, but there gone now.

      My grandkids having been coming to Old Key West since they were babies. I am really surprise how much they love this resort. Some are married now and the others are in their teens and they still request this resort every time we come down. members since 1995
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      Registered: January 2017
      Posts: 1
      Review Date: Tue January 24, 2017 Would you recommend the product? Yes | | Rating: 10 

      Positive aspects of the product (pros): Spacious accomodations
      Cons: none

      Being a DVC member since 2004, this was our first time staying at OKW and the first time going this time of year, November 9-13. Warm days, some cool nights but no humidity!! I loved it all. It was just my husband and I in a 1 bedroom. I could not believe how spacious the living/kitchen area was (nice having 2 couches to lounge out on after a long day). the outdoor area had a full size round table with 4 chairs - very nice for early morning coffee overlooking water & golf course.
      There was an entry hall, as well as a hall to the bedroom/bathroom & full size washer/dryer room.
      Close walk to the bus stop too - which ran frequently.
      The only negative was as per my husband, who liked to walk early in the morning down to a lobby to grab a cup of coffee. From our location you would have to take the inside bus to the Hospitality Center and that was the negative. Not a deal breaker for me. We are going back in April for a week!!
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      Registered: October 2016
      Posts: 18
      Review Date: Thu October 20, 2016 Would you recommend the product? Yes | | Rating: 6 

      Positive aspects of the product (pros): Pool at each separate section with a hot tub at every one
      Cons: Toilet is TOO CLOSE to the tub in a Deluxe Studio Room

      For our family who could be happy sleeping in a packing-crate for the opportunity to enjoy a Disney vacation resort stay, Old Key West was NOT worth the extra $200 dollars a night over Port Orleans Riverside.

      Our trip was a spur-of-the-moment last minute thing 3 months before our arrival date and I was told that our favorite spirited Resort which we like to stay at- Port Orleans, was booked solid. I asked for somewhere else that would be MUCH quieter than the Value Resorts and was told that Old Key West would be great. The only hitch was that it was OVER $200 MORE a night. I didn't see much choice so I agreed and hoped it might be a new magical resort experience to enjoy.

      Nope. The good features were the private deck at each room (but incredibly small), the tiny kitchenette with a larger-than-normal refrigerator, coffee-maker, mini-microwave, and tiny sink to do dishes in, and the really NEAT Sandcastle pool 2 story waterslide that our son thoroughly enjoyed.

      Other than those, this place was B-O-R-I-N-G. No music, no fun, no liveliness, NO quick-service dining hall to sit in each morning for breakfast with a large menu section to choose from......just quiet, quiet, quiet. WAY too quiet and dull. It needs much more theming. The 'deluxe' studio is only slightly bigger than our Riverside room and I could BARELY get past the toilet and into the tub each night as it is a really tight squeeze.

      We will NOT be staying here again cause it might as well have been a Nursing Home!
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      Registered: November 2013
      Posts: 10
      Review Date: Thu July 28, 2016 Would you recommend the product? Yes | | Rating: 8 

      Positive aspects of the product (pros): Quiet, Love view of Golf course from room, extra room size is nice
      Cons: Busing within the resort, Counter service option

      We have stayed at OKW many times, and generally love being there. We have usually been able to get rooms near the hospitality house. I think this most recent trip was the first time we ended up basically a bit far to walk back and forth to the main building from the room and at times, if raining, used the bus system.......It works, just takes time.

      We typically spend our days in the parks, but we met up with relatives who wanted to spend a few days at the resort and not do much of anything but relax, due to an injury. So it was really our first experience at OKW going for counter service. We were underwhelmed. Sandwiches (in wraps) must have sat for a bit -bread soggy, other food items over cooked. Order not correct when picked up. And there are really no other options and it is a limited menu.

      And if bad weather or it is super hot outside, you have to eat outside on a picnic table, if all are not occupied - unless you bring it back to your room, to the pool area, or invade the lobby sitting area.

      We love the resort - but truly wish they would beef up the counter service. If they did that it would likely be in our top 3 resorts behind BLT and BCV.
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      DisneyFan from Ohio

      Registered: December 2008
      Location: Northeast Ohio
      Posts: 4
      Review Date: Wed June 29, 2016 Would you recommend the product? Yes | | Rating: 10 

      Positive aspects of the product (pros): HUGE Villa
      Cons: counter service doesn't have inside seating

      We were a party of 9 (7 adults and two year old twins) and stayed for 7 nights in a Grand Villa that we paid for using rented points from a DVC member. We were in Room #5122 and it was great; I was able to park my mini-van just outside the door and the bus stop was at the end of the parking lot. The entrance to our villa was on the 2nd floor so having my vehicle just outside meant that my nephew was able to store the double stroller in the back of the van and didn't have to carry it up and down the stairs. There was also a smoking area at the bottom of the stairs which my sister appreciated. The villa itself was just amazing! The babies were happy staying in the pack-n-plays in the master bedroom with my nephew and his wife. The rest of us were in the two bedrooms upstairs. The kitchen was great - plenty of room to store all the (breakfast) food and snacks we brought with us. We didn't have too much time to enjoy the balcony, but did spend some time in the living room and dining room just hanging out and playing games once the twins were in bed. We took one day "off" from the parks and hung out at the pool swimming and sunning before going to Disney Springs for dinner. We're already planning on another trip in two or three years before the twins start school. If we are the same size group, I would definitely try to stay in a Grand Villa again - maybe stay long enough to have two days "off" so we can enjoy the resort more, lol.
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      Registered: June 2008
      Posts: 9
      Review Date: Tue March 22, 2016 Would you recommend the product? Yes | | Rating: 8 

      Positive aspects of the product (pros): Size of rooms, peaceful atmoshpere
      Cons: some cleanliness/maintenance issues

      We stayed over spring break in a two bedroom villa that we paid for using purchased member points. This was the third time I have stayed at OKW. My family absolutely loved this resort - the overall "vibe" is very peaceful. Checkin was seamless - we had to make sure they gave us first floor because my daughter uses a wheelchair but all requests were honored. Staff was very friendly and engaging, exactly what I would expect. We were in bldg 28 close to the Peninsular bus stop which is the first stop on the route. We took the bus to AK and HS and no problems at all. We had a car but could easily walk to the main buildings. Pool area was great, Conch Flats General Store staff was super friendly. Overall this resort is quiet and a great break from the parks. The room was huge for our party of 5, and it has a full laundry room instead of just a washer/dryer in a closet, so it was great for storing suitcases etc, as well as doing laundry. Beds were comfortable, and kitchen was well stocked. However, it wasn't all perfect. Because I work in the hotel industry I am super picky about cleanliness/maintenance and this room had some issues. It looked like nail polish had been spilled in the bathroom area and the dishes all needed to be rewashed. I did not mention it to hotel staff but in hindsight I wish I had - definitely outside the norm for my previous stays both at this resort and at Poly and BCV. Overall, I would recommend this resort for families and anyone looking for extra space.
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      Registered: May 2012
      Posts: 15
      Review Date: Mon December 14, 2015 Would you recommend the product? Yes | | Rating: 6 

      Positive aspects of the product (pros): size of rooms
      Cons: disregard for DVC member requests

      OKW is our favorite resort and it is large so I did not understand when I was assigned to a second floor room when I requested a first floor room. I have rheumatoid arthritis and a reconstructed right knee so the walk up and down stairs is very painful. When I called to be moved I was told that requests are not guaranteed. When I told them I had medical reasons for the switch, they offered to have us move on 12/8. We moved into our room on 12/5 and were leaving on 12/11. I told them it made no sense to disturb my family so I dealt with the disrespect so I would not have to disturb my family. It just seems that Disney Corporation knows you will return because you are DVC so little interest it considered in requests.
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      Registered: April 2008
      Location: Toms River New Jersey
      Posts: 25
      Review Date: Wed November 25, 2015 Would you recommend the product? Yes | | Rating: 10 

      Positive aspects of the product (pros): Quiet, Relaxing
      Cons: none

      We stayed at OKW 11/17-11/21
      As in the past OKW did not disappoint. Our room was close to the main pool on Peninsular Rd. The room was clean and well maintained. It appeared to have new flooring and paint.
      We ate at Olivia’s three times. The food and service was outstanding each time.
      We stopped at the Gurgling Suitcase twice. The first time in the evening after the parks closed the crowd there was quite obnoxious. Our midafternoon visit was much calmer. Service was great both times.
      We used the boat launch to Disney Springs twice. With all of the construction and lack of parking close to the market place the boat transportation is your best bet. The launch drops you right in the middle of DS right next to the Hanger Bar and a few steps from the Boathouse.
      Bus Transportation was convenient and timely as always.
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      Registered: December 2009
      Posts: 5
      Review Date: Thu August 13, 2015 Would you recommend the product? Yes | | Rating: 10 

      Positive aspects of the product (pros): Spacious villas
      Cons: None

      We checked in July 23, received a villa near hospitality house. Everything was great. Two nights was not enough here! Loved Olivia's. Villas are so spacious compared to other dvc. We will be back.
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      Registered: June 2015
      Posts: 2
      Review Date: Thu June 25, 2015 Would you recommend the product? Yes | | Rating: 9 

      Positive aspects of the product (pros): Size of room, quiet ambiance, housekeeping staff
      Cons: Distance of rooms from main house

      We stayed here for 8 days in Jun 15 with 7 adults in a two-bedroom villa. We requested a room in the Turtle Pond area and our request was granted. We loved the room location as we were a short distance from the pool and snack shack and just a short walk to the bus stop. We did have a car so were able to drive up to the main location for morning coffee and essentials. Our villa was impeccably cleaned each day (we are not DVC). We loved the quiet location and the quietness of the smaller pool at Turtle Pond, especially at night. We did not even go up to the larger pool. If we didn't have a car, is was quite a long walk to the main area from where we were located.

      If you are looking for a large room to accommodate a large family or families and a quiet escape from the hustle and bustle of the parks, then Old Key West is for you. If you want to be close to all the action and will be upset if you don't get a room close to the main area, then you should probably pick something else.
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      Registered: April 2008
      Location: Darien, Il
      Posts: 24
      Review Date: Sat May 30, 2015 Would you recommend the product? Yes | | Rating: 8 

      Positive aspects of the product (pros): Spacious rooms; quiet resort; beautiful grounds
      Cons: Furniture a bit worn; bathrooms could use upgrade

      We (two families of four each) enjoyed a short (4/1-4/4) stay here in a 3 br villa, Room 4923...about as far away as you can get from the Hospitality House. Not DVC members but have stayed at several WDW resorts. We found OKW to be charming. Loved the overall theming of the buildings & grounds. We enjoyed the quiet while sitting on our balcony. And we could watch golfers tee off directly behind our bldg.
      It is a large resort but we had a car that we used to get back & forth to the pool/HH. And we took buses several times without much more than a 10 min wait, although a lot of stops on the way to the front of the resort. I agree with others re: lack of parking. But I've found similar situations with other resorts, notably Saratoga Springs, that have limited parking around the main building. I was usually able to find something in the lot near HH but found open spots near bldgs 11, 12, or 13 as well.
      We found the staff to be up to the usual Disney standards...polite, welcoming and friendly.
      Pool area was nice but due to the size of the resort we found it helped to get there early if you wanted a primo spot.
      One issue we questioned...we took our refillable mugs to the Turtle Shack snack bar one early evening and were disappointed to see it closed at 5pm. I would have expected the one food/drink station on the far side of this resort to open longer to accommodate guests who are located so far from HH.
      Another concern...the furniture in our villa was in a bit of distress. Cabinets/armoires/dressers all seemed worn in both bedrooms and living room. HUGELY spacious room, though. Our 3 br suite measured nearly 2400 sq. ft.
      We're a Yacht & Beach Club family but we enjoyed our stay at OKW and would hesitate to stay here again if the opportunity arose.
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      Registered: May 2015
      Posts: 1
      Review Date: Fri May 22, 2015 Would you recommend the product? No | | Rating: 2 

      Positive aspects of the product (pros): Quiet resort
      Cons: Not accomadating nor helpful to problems

      We have been DVC members for 20 years with Old Key West as our home resort. We have loved the ambiance and have always received wonderful treatment until our recent visit of May 5 thru May 14, 2015.
      My husband and I have limited mobility. we do not need a handicapped accessible room. My husband uses a cane and I cannot walk long distances due to complications from chemotherapy. We have always requested a first floor room near transportation and our requests have been met....until this time.
      Our 1 bedroom villa was not ready when we arrived so we went to the check-in desk. I had already done the online check in. They said they would text when the villa was ready. I asked what building we would be in and I was told Building 15. Building 15 is no where near a bus stop and when showing the cast member the map, she assured me that it was. Being here for 20 years I knew she was wrong and she would not agree or listen to me.
      I received the text about 3:45 that our villa was ready and the text said it was near the Hospitality House. Building 15 is no where near the Hospitality House. We got to the villa and we knew that we could not walk to either the Hospitality House bus stop or the Millers Road bus stop. I made many calls asking for help. The only "solution" they could give me was to stay in this villa for 2 days and then they could move us. However, we would have to check out of the first villa at 8 am and could not check into the new villa until 5 pm. We would have to pack everything up, including our food and then unpack everything in the new villa. We chose to stay in Building 15.
      One morning I called bell services to see if they could take us to a bus stop. I was told no. So being there for 10 days, and due to our limited mobility, we were only able to go to a park 1 day. Very disappointing and no magic at all.
      One other problem is parking. Cast members are allowed to park in the guest parking spaces in the buildings. We have friends visit and they had no where to park. I asked about this problem and was told that cast members can park in the guest parking areas and my friends could find other parking areas and walk to our Building.
      This has been our home resort for 20 years. I am totally disappointed in the manner in which we were treated this trip.
      Our Villa was acceptable, except the location, but the bathroom and laundry room really need a good over-haul.
      I never thought I would be writing a negative report about Old Key West, but "The Disney Way" is no longer present at this resort. It is very very sad.
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