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    • rudolphfamily

      Registered: December 2009
      Posts: 5
      Review Date: Thu August 13, 2015 Would you recommend the product? Yes | | Rating: 10 

      Positive aspects of the product (pros): Spacious villas
      Cons: None

      We checked in July 23, received a villa near hospitality house. Everything was great. Two nights was not enough here! Loved Olivia's. Villas are so spacious compared to other dvc. We will be back.
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      Registered: June 2015
      Posts: 2
      Review Date: Thu June 25, 2015 Would you recommend the product? Yes | | Rating: 9 

      Positive aspects of the product (pros): Size of room, quiet ambiance, housekeeping staff
      Cons: Distance of rooms from main house

      We stayed here for 8 days in Jun 15 with 7 adults in a two-bedroom villa. We requested a room in the Turtle Pond area and our request was granted. We loved the room location as we were a short distance from the pool and snack shack and just a short walk to the bus stop. We did have a car so were able to drive up to the main location for morning coffee and essentials. Our villa was impeccably cleaned each day (we are not DVC). We loved the quiet location and the quietness of the smaller pool at Turtle Pond, especially at night. We did not even go up to the larger pool. If we didn't have a car, is was quite a long walk to the main area from where we were located.

      If you are looking for a large room to accommodate a large family or families and a quiet escape from the hustle and bustle of the parks, then Old Key West is for you. If you want to be close to all the action and will be upset if you don't get a room close to the main area, then you should probably pick something else.
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      Registered: April 2008
      Location: Darien, Il
      Posts: 19
      Review Date: Sat May 30, 2015 Would you recommend the product? Yes | | Rating: 8 

      Positive aspects of the product (pros): Spacious rooms; quiet resort; beautiful grounds
      Cons: Furniture a bit worn; bathrooms could use upgrade

      We (two families of four each) enjoyed a short (4/1-4/4) stay here in a 3 br villa, Room 4923...about as far away as you can get from the Hospitality House. Not DVC members but have stayed at several WDW resorts. We found OKW to be charming. Loved the overall theming of the buildings & grounds. We enjoyed the quiet while sitting on our balcony. And we could watch golfers tee off directly behind our bldg.
      It is a large resort but we had a car that we used to get back & forth to the pool/HH. And we took buses several times without much more than a 10 min wait, although a lot of stops on the way to the front of the resort. I agree with others re: lack of parking. But I've found similar situations with other resorts, notably Saratoga Springs, that have limited parking around the main building. I was usually able to find something in the lot near HH but found open spots near bldgs 11, 12, or 13 as well.
      We found the staff to be up to the usual Disney standards...polite, welcoming and friendly.
      Pool area was nice but due to the size of the resort we found it helped to get there early if you wanted a primo spot.
      One issue we questioned...we took our refillable mugs to the Turtle Shack snack bar one early evening and were disappointed to see it closed at 5pm. I would have expected the one food/drink station on the far side of this resort to open longer to accommodate guests who are located so far from HH.
      Another concern...the furniture in our villa was in a bit of distress. Cabinets/armoires/dressers all seemed worn in both bedrooms and living room. HUGELY spacious room, though. Our 3 br suite measured nearly 2400 sq. ft.
      We're a Yacht & Beach Club family but we enjoyed our stay at OKW and would hesitate to stay here again if the opportunity arose.
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      Registered: May 2015
      Posts: 1
      Review Date: Fri May 22, 2015 Would you recommend the product? No | | Rating: 2 

      Positive aspects of the product (pros): Quiet resort
      Cons: Not accomadating nor helpful to problems

      We have been DVC members for 20 years with Old Key West as our home resort. We have loved the ambiance and have always received wonderful treatment until our recent visit of May 5 thru May 14, 2015.
      My husband and I have limited mobility. we do not need a handicapped accessible room. My husband uses a cane and I cannot walk long distances due to complications from chemotherapy. We have always requested a first floor room near transportation and our requests have been met....until this time.
      Our 1 bedroom villa was not ready when we arrived so we went to the check-in desk. I had already done the online check in. They said they would text when the villa was ready. I asked what building we would be in and I was told Building 15. Building 15 is no where near a bus stop and when showing the cast member the map, she assured me that it was. Being here for 20 years I knew she was wrong and she would not agree or listen to me.
      I received the text about 3:45 that our villa was ready and the text said it was near the Hospitality House. Building 15 is no where near the Hospitality House. We got to the villa and we knew that we could not walk to either the Hospitality House bus stop or the Millers Road bus stop. I made many calls asking for help. The only "solution" they could give me was to stay in this villa for 2 days and then they could move us. However, we would have to check out of the first villa at 8 am and could not check into the new villa until 5 pm. We would have to pack everything up, including our food and then unpack everything in the new villa. We chose to stay in Building 15.
      One morning I called bell services to see if they could take us to a bus stop. I was told no. So being there for 10 days, and due to our limited mobility, we were only able to go to a park 1 day. Very disappointing and no magic at all.
      One other problem is parking. Cast members are allowed to park in the guest parking spaces in the buildings. We have friends visit and they had no where to park. I asked about this problem and was told that cast members can park in the guest parking areas and my friends could find other parking areas and walk to our Building.
      This has been our home resort for 20 years. I am totally disappointed in the manner in which we were treated this trip.
      Our Villa was acceptable, except the location, but the bathroom and laundry room really need a good over-haul.
      I never thought I would be writing a negative report about Old Key West, but "The Disney Way" is no longer present at this resort. It is very very sad.
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      Registered: February 2015
      Posts: 1
      Review Date: Sun February 1, 2015 Would you recommend the product? No | | Rating: 3 

      Positive aspects of the product (pros): Beautiful grounds, spacious rooms
      Cons: Doesn't feel like Disney, too big

      Just returned from a 9 day stay at OKW. From the moment I checked in, I should have known it was all downhill. I'm a DVC member and this is my home resort. I booked a "studio near hospitality house" and when I had called in to wait list Boardwalk seven months earlier, the cast member downgraded my room to just a "studio" (unbeknownst to me). After spending an hour at checkout trying to figure out what happened, we finally got to go to our room, which was about as far away from the hospitality house as possible. They offered to move us the next day (to the complete opposite side, no more convenient) but we stayed.

      This place is just so big. Being in the Turtle Pond section felt like miles away from the main area. Getting refillable mugs were a waste since I like to have my tea in the AM and the refillable mug station behind the bar at the pool quick service didn't open until 11 daily. It also closed at 5 daily and some days even earlier. The bus was a good walk away and then it had multiple stops within resort.

      I also felt that I just wasn't in Disney like I have at other resorts on property. It very much reminded me of my grandmother's retirement community in Boca Raton. Very lifeless. Pretty, serene, but dull. Rooms were spacious though. No elevators so after a long day at the parks, it stunk to have to carry a kid, diaper bag and stroller up two flights of stairs. My saving grace was that we were on the second and not third floor.

      I'm sure I'd have a different opinion if I were near hospitality house which was lively. In the future, I'll not be returning here. In fact, I've already looked into selling my points. The goal is to have a home resort I would be happier at.
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      Registered: December 2013
      Posts: 2
      Review Date: Wed January 28, 2015 Would you recommend the product? No | | Rating: 3 

      Positive aspects of the product (pros): Spacious rooms boat to Dtd
      Cons: Out dated bathroom, to large, counters service

      Did the online check in, still took almost 30 minutes to check in. From the room I called and asked where to catch the bus to the MK and was told at a bus stop, really? Must think I am stupid so I asked where the closest stop was and the reply was just come to where we checked in, the next day I found a stop one house over for ours, much closer. The bathroom floor needs a good scrubbing same with the walls.
      I don't feel like I am on Disney Property, the food choices are very slim at the counter service, I guess I got spoiled to WL counter service .
      Staying here mades me think twice about buying into DVC
      I gave it 3 because the rooms are spacious otherwise it would have been a 2
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      Registered: January 2015
      Posts: 1
      Review Date: Tue January 6, 2015 Would you recommend the product? Yes | | Rating: 9 

      Positive aspects of the product (pros): spacious, great rooms, beautiful resort
      Cons: limited fast service menu

      My family & I love this resort and have been there 3 times in the last year and just booked again for this June. After telling my 8 year old granddaughter that we would be staying there again this summer she said "that's my favorite". Our ages vary from 59 down to 2 years old so all the space that this resort room offers is very much appreciated. Never been disappointed. Pool is great also. As many other resorts have more choices (pizza, snacks, etc.) at their fast food service counters we know that already so we can't complain. Maybe the next time they remodel this resort they will make those changes.
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      Registered: May 2010
      Posts: 3
      Review Date: Sat October 25, 2014 Would you recommend the product? Yes | | Rating: 9 

      Positive aspects of the product (pros): Beautiful landscape, quiet, internal transportation
      Cons: Quick service too small

      I recently returned from a 5-day stay in a studio room in the Turtle Pond section of the resort. I found this resort to be very beautiful. I like the pastel gingerbread-style look of the houses. I found the transportation within the complex to be very convenient. The complex is large and the walk to the hospitality house would be lengthy, but I was able to jump on any bus and the last stop before leaving the resort was the hospitality house. Since the first bus stop was a short walk, being able to utilize the Disney buses was a plus. The studio room was larger than the rooms at the deluxe resort, I liked having a kitchenette setup and used it daily. I have stayed at many of the Disney resorts and Old Key West is by far my favorite. The only downside is that the quick service area is too small with few offerings, but if that's the only shortcoming that's OK by me.
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      Registered: July 2010
      Location: FL
      Posts: 31
      Review Date: Mon September 1, 2014 Would you recommend the product? No | | Rating: 2 

      Positive aspects of the product (pros): pretty grounds, cast members
      Cons: no elevators, slow, slow draining bathtub, needs updating

      We stayed in studio 2620 over Labor Day weekend. My husband did not like that when we got there to check-in there was no parking. He had to circle the parking lot several times and still did not find a spot. He kept circling while I went in to check-in. I had did online check-in so even though the check0in area was packed within 10 seconds of walking in and getting in the online check-in line a cast member with IPAD came and checked me in. Because we were early the room was not ready so the texted my our room # later Our little one wanted to swim but since we could not park we ended out driving to DTD. I had requested a room near transportation and the bus spot was next to the 26 building. We were on the 2nd floor so walking up the steps was hard on my bad knees. The room was a good size..Little one loved the towel flower on the bed. We were abel to see some fireworks from our balcony. The main pool was crowded when we finally got there but she enjoyed the slide. The tub did not drain while taking a shower so by the end of the shower you were standing in 6 inches of water. There were some missing tiles on the wall in the bathroom. The exhaust fan di not work well so the mirror steamed up during the shower. The door in the freezer was broken. This was our fist time staying here and we will not be back. I was very disappointed.
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      Registered: February 2009
      Posts: 44
      Review Date: Sun August 17, 2014 Would you recommend the product? Yes | | Rating: 10 

      Positive aspects of the product (pros): beautiful resort and studio
      Cons: Refillable Mug area

      The only negative I can possibly find is the refillable mug station being near the main pool, outside and covered in wasps. Everything else is amazing. We stayed for two weeks from 2nd to 16th August. Only used Disney transport and only encountered two slight delays in a fortnight. The studio was very nice and compared well to other deluxe resorts we have visited. The resort itself is beautiful and from our studio at one end of the resort to the Hospitality House only took 10-15 minutes. We had a golf course view (as requested), we were across the road from the nearest bus stop and three minutes walk away from a quiet pool. Loved this resort, can't rave enough and it is now our joint favourite with the Beach Club.
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      Registered: August 2012
      Posts: 7
      Review Date: Fri August 8, 2014 Would you recommend the product? Yes | | Rating: 9 

      Positive aspects of the product (pros): beautiful grounds, peaceful, very spacious villas

      Our party of 7 (3 adults and 4 teens) stayed at Old Key West from 7-30 to 8-7 2014. We had a 2 bedroom villa. It is a lovely resort. We are not DVC members but for the large group we had, we found this resort to be the best "bang for the buck." The resort is very spread out, but we had a car on site which we drove from the Chicago area. We used the car to get to and from the parks everyday. Parking was directly in front of our villa. We did take the bus one day and that did seem to take awhile for the bus to come and then the many stops within the resort. It was a bit of a long walk from our building to the pool, check in area, gift shop, etc., but it really didn't bother us.

      Our view of the river was beautiful. It was perfect for my mom in her 70's. She is in terrific shape, did the parks like a pro, but enjoyed sitting on the balcony overlooking the river later in the day. The resort is very quiet. The villa itself is quite large. It did look a tiny bit worn, but this did not bother us in the least and certainly didn't take away any of the magic for us. The kids enjoyed the pool. We found the beds to be extremely comfortable and even the pull out queen sofa and the pull out chair were very comfortable for the teens. This was our first time at a Disney villa and we loved having a washer and dryer in the room. In order to save on food, we brought along or bought (offsite) most foods for breakfast and even a good amount for lunch or dinner. We would have an early breakfast in our room, go to the parks, come back for a mid day break to have lunch in our room, nap, swim, etc. Having a full kitchen really saved on the cost of food. The kitchen amenities were great! If possible we would love to stay here again.
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      Michelle Norris 67

      Registered: June 2014
      Posts: 1
      Review Date: Thu June 12, 2014 Would you recommend the product? Yes | | Rating: 10 

      Positive aspects of the product (pros): quiet setting, large rooms
      Cons: huge layout

      Stayed in a 2 bedroom villa May 25th to May 31st with 4 other adults. This was my third time staying here and I absolutely love it!!! The rooms are so spacious. While the layout is huge, we had a car with us so that wasn't a problem. The bus stop was right in front of our villa so we had a 1 minute walk (if that) Smile We never waited for buses more than 20 mins and with its central location, the rides to the parks were never more than 20 mins. I highly recommend this resort!
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      Registered: February 2014
      Posts: 2
      Review Date: Sun February 23, 2014 Would you recommend the product? Yes | | Rating: 10 

      Positive aspects of the product (pros): Relaxing and Peaceful

      Beautifully landscaped. Great place to relax and enjoy the atmosphere. Buildings by the hospitality house are best.
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      Registered: March 2013
      Location: Northern VA
      Posts: 2
      Review Date: Sat January 18, 2014 Would you recommend the product? Yes | | Rating: 9 

      Positive aspects of the product (pros): Room size, Pool, atmosphere, parking
      Cons: No elevators, Many bus stops

      We are DVC members and stay at OKW using our DVC membership. It is not our home resort.

      With the exception of two cons, one of which just takes a little forward thinking to remedy, we loved this resort. Don't let the fact that OKW is the original DVC resort fool you. By no means is this an "old" resort. The rooms were refurbished in the last few years, and the entire resort has a very comfy feeling.

      Let's start with the room size. OKW has the biggest bang for your buck (or DVC point) as far as square footage goes. We stayed in a 2-br villa, which was just over 1300 square feet. I mean, my first house was only 1400 Sq Ft!! We are a family of four (2 adults, 2 children), and we had more room than we needed. We stayed on Miller's Rd, with a third floor villa overlooking one of the fairways of Lake Buena Vista GC. From our nicely sized balcony we could see the fairway, the main building, 3 water fountain features, a beautiful sunrise and, at night, the ballon going up at Downtown Disney.The layout of the room is ideal, like you would think it should be. Main room has a full kitchen w/island and dining area off to the side. The island acts as a, "partition", of sorts, that seperates the kitchen/dining area from the living room area. Large second br with two queens and full bath off the main room. The hallway has a seperate laundry room followed by the master br, which has the master bath and seperate toilet/shower room. Oh, the balcony has a table and chairs and a ceiling fan for those warm days. Very comfortable.

      The staff was more than helpful when it came to things we needed, i.e.- dish soap, dish washer soap, bed rails, etc. The room was clean. It was just as clean as you would expect a resort room to be. I've read reviews where people get angry because they saw a spot or stain on the carpet or the couch. My personal opinion is that if you are going to any resort in the world with the expectation that the room is going to look unused and brand new, you're going to disappoint yourself every time. The room was clean to the standards that I was expecting. I had no problem letting my 1 and 3 year olds crawl, play and roll around on the floor and furniture.

      The room was on Miller's Rd. Our building was exactly a six minute walk to the main building and pool area. Perfect if you want to be close to the main area, but have some peace and quiet while at your room.

      The first of my two "cons" fits in right here. OKW has no elevators in any of it's guestroom buildings. In case you missed that, I said OKW has ZERO elevators in the guestroom buildings. Remember when I said that we were on the third floor? Yeah, the view was awesome... The loading and unloading of the car? Not so awesome, but ultimately worth it in the end.

      This next one is quick and to the point. If you drive to WDW, which we did, you get to park right in front of your building. Maybe not the first spot right next to the entryway, but you will be within 20 or 30 feet of it. Oh, disclaimer: Our trip was the second week of November; A relatively slow time of year. This may not ring true if you travel during peak season or a very busy time.

      The pool. Are you kidding me? It was ridiculous. Ridiculous in the best way possible! Hands down my favorite DVC pool to date. The sand castle waterslide, the beach area, the huge main pool, the relaxing, laid back Key West feeling. It was awesome. We went swimming two or three times and it was so much fun. My older boy and I had the greatest time going down the slide and jumping in the pool.

      We ate lunch at the poolside eatery. It was priced as a resort counter service eatery should be (not cheap, but reasonable). The food was standard fare and enjoyable. Nothing to write home about, but you won't feel guilty about spending $25-$30 on a lunch for 4 at Disney. Wait, let me clarify that. I'm over 6ft and weigh 260 lbs. I eat allot... We ate dinner in our room almost every night. It just makes sense when you have the amenities available to you. One evening we decided to have dinner then put on a light jacket and walk over to Olivia's for dessert. It was fun. We sat outside and enjoyed the cool Florida air. My wife and I each got coffee and a Banana Bread Pudding Sundae. Yup, it was as good as it sounds. We shared the sundaes with the boys and got them some milk to wash it down. It was a great little outing and the atmosphere was so enjoyable. For some reason, it took a little longer than we expected to actually get the food. The restaurant wasn't what we would call busy, but, we were on vacation and we didn't care very much. We waited patiently and enjoyed it when it came.

      I guess now is as good a time as any to talk about my second "con". Bus stops. There are 5 or 6 of them. I can only speak directly to our stop on Miller's Rd. Pro to Miller's Rd- It's the next to last stop on the way out to the parks. Con, It's the very last stop when you come home!! UGH! You're tired; kids are tired; it's really late; kids hanging on your arms sleeping; stroller folded up in one arm; 3 different bags in the other. You just want to go to sleep. You can add anywhere from 5-10 minutes to your bus trip AFTER you enter OKW property (if your stop is Miller's Rd). Here's where that forward thinking I mentioned earlier comes in. If you can situate and prepare yourself for a hasty egress before rolling onto the property, you can get off the bus at the first stop, Peninsular Rd, which is located just past the main building, and walk to your resort in... you guessed it, six minutes! Now, I know you may think that a six minute walk vs. a 5 - 10 minute bus ride isn't really saving you any time. Well, it's not the time that I'm trying to save; it's my sanity and cramping in my arms and legs! You get off the bus at Peninsular, pop open the stroller, put the munchkins in, clip the bags on and, BOOM, you get to breathe fresh air, stretch your legs a little, collect your nerves, and you STILL beat the bus by a minute or two. It works for me, maybe it doesn't work for someone else.

      You're going to have a good time at OKW as long as you want to have a good time. If you go into any situation with the mindset of nitpicking everything you see, guess what, you're going to find something to complain about every day. I don't go on vacation to be miserable. Nothing is ever absolutely perfect. Nothing. That said, Disney does everything they can to get you as close to perfect as they can. In my 14 years of going to WDW, I have personally never had a bad experience. Anytime I had an issue, I called for help and it was corrected. I love Disney, so maybe I'm biased, but I'm also a realist. I realize and accept that everything isn't always going to be perfect. However, as for OKW, we had a great time and I highly recommend this resort.
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      Registered: May 2012
      Posts: 30
      Review Date: Wed January 15, 2014 Would you recommend the product? Yes | | Rating: 8 

      Positive aspects of the product (pros): Just love the location and decor
      Cons: Bad experience with the new magic bands

      We once again stayed at Old Key West over the Christmas holiday. We checked into our Grand Villa, building 63 with our friends from up-state NY, on December 18th and left on December 26th. This trip started out bad at check-in with our new bands. I will not get into much detail here you can see my post about the bands on that site. As usual we loved our rooms and location. We were also very fortunate to have the staff we did helping us with our, what seemed like numerous problems. I must give a shout out to front line supervisor Kathy, Scott and especially the resort manager Rodney. They were all so wonderful. They made a trip that could have been a horrible, horrible vacation and made it enjoyable. As stated earlier we LOVE Old key West and will stay here again next year. This was our fourth time in the Villa's. If we had not had the problems we did with the bands I would once again rate it a 10 instead of an 8.
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