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  • Author
    • mawdryn

      Registered: August 2007
      Location: Oswego, Il
      Posts: 199
      Review Date: Mon July 17, 2017 Would you recommend the product? Yes | | Rating: 8 

      Positive aspects of the product (pros): Location

      We had reservations for 4 after our plane landed in Orlando on June 28th. I think our reservation was for about 11:30, and we were seated as soon as we checked in. The service was very good and the food was just ok. I expected this, having dined at Rain Forest Cafe numerous times. We hadn't been there in awhile, and my 17 year old twins really wanted to go back...It's fun to do once or twice, but with all the other options in Disney Springs, this one will take a back seat...
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      Registered: October 2016
      Posts: 18
      Review Date: Thu October 20, 2016 Would you recommend the product? Yes | | Rating: 10 

      Positive aspects of the product (pros): delicious drinks, food, and atmosphere
      Cons: reservations are a MUST or you'll be stuck at the bar in a stiff stool

      So we decided we were SICK of mediocre Disney Quick-Service food options after 4 days and wanted to go to Disney Springs and enjoy some REAL food for lunch before we had to make the 8 hour trek back home by car through 3 states.

      I REALLY wanted to eat here as we have done it before a few times a few years ago and it was a SUPERB dining choice with super-fresh seafood and 4 star quality entrée selections. The receptionist told us that early in the morning (11 ish) there would be a 45-60 minute wait or we could be seated directly at the bar. We were starving and chose the bar option. The seats are high stools on colorfully-painted animal backsides. Too-funny, but a bit wooden and stiff. As we walked closer to the bar we noticed that there were TABLE, after TABLE, after TABLE which were empty in the dining section. OK, so they don't have waiters and waitresses working until noon? Annoying.

      We ordered mixed drinks in souvenier glasses and they were absolutely delicious and very well made. Then I got the large appetizer platter which comes with guac, fried cheese, chicken tenders, crab dip, and southwest eggrolls. I highly recommend the crab dip; it is out of this world!

      Our son ordered the bacon cheeseburger and it is VERY thick and big. He could not eat very much of it so I took it home. Tastes FABULOUS! My husband had the Prime Rib steak which comes with butter on top. If you're allergic, ask them to leave it off or take a pill.

      Overall, this is a GREAT place with an animatronic Rainforest-themed animal show that comes to live every 20 minutes and the food is to DIE for. Just make sure you get reservations or you'll be waiting a long time.
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      Registered: October 2016
      Posts: 1
      Review Date: Tue October 11, 2016 Would you recommend the product? Yes | | Rating: 2 

      Positive aspects of the product (pros): Food
      Cons: Wait time and time spent in restaurant

      We had 11 am reservations and they had no one able to check us in until a quarter after. If that was all it would have been fine but we ended up spending another two hours inside the restaurant to eat lunch. It was so painful. We also know that it isn't a Disney Restaurant and we did not need to be told this every time the waiter stopped at the table. The food was the only good thing but by the time we got done it did not do anything to make the experience better. I don't think we should have planned on spending over two hours for lunch, when we had reservations, at this location. If you want to plan anything else in your day, avoid this location.
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      Registered: April 2008
      Posts: 45
      Review Date: Sun December 20, 2015 Would you recommend the product? Yes | | Rating: 3 

      Positive aspects of the product (pros): kids liked ambiance
      Cons: noise level, food

      Too loud to have a conversation. Steak and shrimp was adequate. Son had steak and liked it. 2 daughters had burgers, one liked, other was too salty to eat. I had blue something sandwich, had no flavor. We loved our waiter. He was terrific. Took desserts to go because noise was ridiculous.
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      Registered: September 2012
      Posts: 28
      Review Date: Fri December 11, 2015 Would you recommend the product? Yes | | Rating: 5 

      Positive aspects of the product (pros): Service
      Cons: Noise, Food Quality

      We dined at Rain Forest Cafe the week of Dec 6, 2015. We had dined at the AK location in the past and decided to try to DW location on this trip.

      I didn't think the decorations - animals, trees and effects - were as good at this location as they are at AK. That was a little disappointing. There was lightning but no rain showers. Maybe we had a bad table but I only saw gorillas. Generally a little disappointed when compared to the other location.

      The food was average. The temperature of the food was warm, not hot. And the quality was okay, but certainly not as good as many of the other restaurants we enjoyed during our trip.

      Our waitress was attentive and very friendly. She brought drink refills automatically and seemed eager to please. Unfortunately, the lack of food quality and loudness of this restaurant were just not appealing to our family.

      I would not recommend this specific location. If you're going for the effects - go to the AK location. If you're going for food, skip this one.
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      Registered: April 2010
      Posts: 20
      Review Date: Fri February 20, 2015 Would you recommend the product? Yes | | Rating: 10 

      Positive aspects of the product (pros): Fun Atmosphere, Good Food
      Cons: Pricey

      We really enjoyed our lunch here on our last day at Disney. We were able to get a reservation for 11 a.m. the night before we ate there. The restaurant opens at 11 a.m., so this turned out to be a low crowd time. Because we were eating early, we skipped breakfast. We were seated right on time and our server was pleasant and very efficient. We ordered Rainforest burgers and a Turkey Club with a Chocolate Volcano for dessert -- enough for the 4 of us to share! Everything was delicious. A nostalgic experience for us, since we had not been in this restaurant since our now teenage children were young enough to be frightened by the thunderstorms:) Were also pleased to find a couple of nice t-shirts in the gift shop for just $15 each.
      Just can't think of 1 thing to complain about -- so it's a 10!
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      Registered: October 2011
      Location: Bay Minette AL
      Posts: 21
      Review Date: Tue December 23, 2014 Would you recommend the product? Yes | | Rating: 9 

      Positive aspects of the product (pros): Animals fun, theming awesome, food good
      Cons: wait on check

      I'm surprised that the reviews here are as low as they are. I had an ADR, but didn't need one bc I am a member of Landry's Select Club. You are treated almost like royalty, so that's fun. Our meal was good as well. My children loved the theming and the fish. We will def come back.
      The only con I have is that when we requested our check it took a little while to get to us. They were very busy though!
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      Registered: May 2007
      Location: NJ
      Posts: 52
      Review Date: Sun November 2, 2014 Would you recommend the product? No | | Rating: 1 

      Positive aspects of the product (pros): None
      Cons: Not run well, didn't honor reservation

      I made my online reservation, like all Disney obsessed people, at the earliest possible day. Our reservation was for 7:30 last night. I checked in at 7:05 and was told they were "running a bit behind". I went back at 7:50 and was told they weren't sure when they could seat us. At 8:10 I was told "I am not sure when we can seat you, but there are at least 8 parties ahead of you." I have a broken foot and am wearing a boot cast. I need to NOT stand that long. The only seating is outside where it's cold. At that point, we gave up and ordered pizza back at Kidani.
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      Registered: May 2007
      Posts: 8
      Review Date: Sun August 24, 2014 Would you recommend the product? Yes | | Rating: 5 

      Positive aspects of the product (pros): Good atmosphere
      Cons: Food was ok, Crowded and expensive

      We went without any reservations to see the wait. They got us in by the bar instead of waiting 2 hrs. The experience was ok. But way too noisy and the food was just ok. For $150 for 5 people was not great value or worth the experience. Could have found a better option but kids were hungry. Look elsewhere.
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      Registered: October 2013
      Posts: 9
      Review Date: Wed February 19, 2014 Would you recommend the product? Yes | | Rating: 8 

      Positive aspects of the product (pros): food, atmosphere
      Cons: none

      We were on the DDP and ate here for lunch. My 6 year old loved all the animals and the food was really good. We had a good waitress and really enjoyed our lunch. We had ADR and still had to wait for 25 minutes. They have a cool gift shop so it was not a big deal.
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      Registered: June 2010
      Posts: 74
      Review Date: Thu December 5, 2013 Would you recommend the product? Yes | | Rating: 6 

      Positive aspects of the product (pros): Above average food
      Cons: price, limited menu

      We walked up on 12/01/13 at 4pm with no reservation and were told to come back at 5pm. We arrived back early at 4:45pm and we were called a few minutes later. The service was above average. I have ate at T-Rex before. The menu at Rainforest was considerably more limited when compared to T-Rex. We ordered some cheeseburgers, Chicken parm, and grilled chicken something. The food was above average to maybe good. Not worth the price though. The meal with no drinks or apps was over $90 for 4 people. The same stuff at Chili's or Applebee's would have been $50-60 at most. The atmosphere at Rainforest is boring compared to T-Rex, and I'm not really a fan of T-Rex either.
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      Registered: February 2008
      Posts: 10
      Review Date: Fri November 29, 2013 Would you recommend the product? Yes | | Rating: 7 

      Positive aspects of the product (pros): did not have to wait long
      Cons: food,

      Just not for us. Did not enjoy the food, a lot of food but not good.
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      Registered: August 2013
      Posts: 2
      Review Date: Sun August 25, 2013 Would you recommend the product? No | | Rating: 3 

      Positive aspects of the product (pros): food was quick after ordered server was nice
      Cons: one hour wait after reservation time of 8:00 & rude management

      We just enjoyed 6 nights at the Saratoga Springs Resort with the dining plan. We were impressed by the customer service at the Coral Reef, Cinderella's Royal Table, Chef France, and the Turf Club. We had short but reasonable waits.

      On our last night at Disney, we went to
      Downtown Disney, for an 8:00 p.m. reservation at Rainforest Cafe. We were concerned we might be late and called. They told us that if we
      were 15 or 20 minutes late they would put us in with general seating. (No one mentioned they were running an hour behind). We rushed and
      we arrived just before 8:00 and were through the line posted "reservation check in" by 8:01 as noted on the white slip we were given, which also said call time 8:21. We were told they would just need 15 to 20 minutes to set up our table. We debated about taking our two toddlers to ride the carousel and do some shopping for souvenirs. We decided not to leave as they would be calling us in 15 to 20

      As 8:21 came and went and I was pushing a double stroller around the crowded store. I asked one of the employees if they were
      running behind. She returned to let us know they were 11 minutes behind, which would take us to 8:32 from the time on our white slip; still not enough time to take our older son to the Lego store. At 8:30 my son asked about our name and was told there were 2 parties ahead
      of us. At 8:45 and after hearing 4 names called, I asked again and they clarified 2 parties of 5 before us. I then asked a manager how the
      reservation system was working and if they were honoring reservations. He said this is how it works at any Disney restaurant. I told him we had been here for six days and we had always gotten right in. There was no apology or customer service attitude.

      We finally got called at 8:50 and were sent to another line where we were asked if we had a white ticket. I said yes, our girls were given frog hats, we were told to park our stroller, and again we waited. Four more parties were called. I noticed they were reading the tickets. I asked the employee who handed me the hats for the girls if she needed my ticket and if that is why we hadn't been called. She snapped back, "Yes I have been asking if you have white tickets" I explained that she asked me and I said yes. (We don't know all of the many systems at Disney. For example at the entrance to the fast pass line, they ask if you have a fast pass but don't take it until later in the line one, you show it and say yes, and another person on down the line takes the ticket. We need to know if you need the ticket.) I gave it to her and we finally sat down at 8:59 p.m.

      I asked the server if there was anything they could do about an hour wait time after our reservation. She went and got another manager, who came and asked about the
      situation. I told her we waited an hour after our reservation time. She replied, "You mean your preferred seating time?" I said no we had an
      actual reservation. She said they don't take reservations and that they give Disney dining club members preferred seating over walk up
      customers, but there's no guarantee. I signed in under a sign that said reservation sign in though. She said the wait was usually half an hour and that they were running behind half an hour that night. This was not what was told to us initially (15 to 20 minutes just to get to the
      table ready) or after checking (running 11 minutes late). We could have spent that hour shopping in Downtown Disney buying the kids
      souvenirs, or riding the carousel. The said she would buy us a dessert, which was already on our dining plan, but then we settled on a Childs
      meal and was reluctant to do that. Management was very unapologetic and stated conflicting information and policies.

      I will say that the server rushed our toddlers meals out and got our food in a timely manner. Maybe we were spoiled by Disney customer service the rest of the week, but this night was anything but magical on our last night at Disney.

      After three separate emails to wdw.guest.communications@disney.com I got am email from the General Manager of Rainforest Cafe. Here is my synopsis of that conversation that I sent back to guest communications. I spoke to their GM who emailed me yesterday (first contact and I called back on the same day). He apologized but also confirmed that they do not honor reservations (no answer as to the sign that says reservation check in) and they put Disney dining club members into "preferred seating." "It is a business decision and they would lose money if they held tables." It would have been nice to know this up front instead of the "15 to 20 minutes just to get the table ready" that we were quoted upon arrival and additional extensions of time each time we asked. I believe the treatment we received and one hour wait time with no communication is unacceptable, but I understand that they choose to run their business that way and Disney cannot do much to correct it. After the phone call, which was cordial, it was clear that the treatment we received was a result of the tone at the top. The only person who treated us with customer service was the server (of course they have the incentive of a tip).

      If we want fairy dust, we will have to stick with Disney parks and resorts in the future.
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      Registered: October 2011
      Location: Atlanta, GA
      Posts: 9
      Review Date: Thu June 27, 2013 Would you recommend the product? No | | Rating: 3 

      Positive aspects of the product (pros): animals go nuts every few minutes
      Cons: limited disney dining menu & mediocre food

      We ate here for dinner on June 23, 2013 around 9:00 pm. We had 9:30 reservations and showing up early paid off, as we were seated within minutes. The animatronic gorillas and elephants were not right at our table, but they did put on a little show every five minutes or so, which our little girl enjoyed. That was the sum total of positives with dinner, unfortunately.

      We love the Disney Deluxe Dining plan, and were using it on this trip. Rainforest Cafe seems like they would prefer you didn't though, because they limit both the appetizer selection and desert selection without any association with price. A $16 appetizer, for example, could be shared by two people, but their $18 sampler somehow can only be shared between four people. It isn't as if we wanted to pig out, but I have a real problem with this non-Disney location putting on heirs like they are too good to open their menu up for the dining plans. The food is simply not good enough to stick their noses in the air.

      So we had cheese sticks and a dip for appetizers. Meh. I ordered a tempura dish with sticky rice as my entree, but they were out of the sticky rice so I had the option of choosing other rice (not a different dish, of course). Rice was way too dry, and my wife's steak was nothing special. Deserts again were limited, so we got plain old chocolate cake. Food was nowhere near on par with typical Disney-run restaurants.

      Wait staff was lacking that Disney cheer, too. Our server seemed put off to have to explain how our meal plan worked, and even more annoyed when we needed refills on our beverages. Whereas Disney cast members at least act like they enjoy their jobs, this girl obviously wanted to be elsewhere. I can take this attitude at home, but when I go to Disney I expect a better experience.

      If your kids just have to eat here, just know that you'll be spending the money on decor rather than actual food. We did it once, but won't make the mistake a second time.
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      Registered: May 2012
      Posts: 12
      Review Date: Sat May 11, 2013 Would you recommend the product? Yes | | Rating: 8 

      Positive aspects of the product (pros): quick seating

      Having the Landry's card allowed us almost immediate seating both times we ate here. Very good service and our servers always accommodated changes to the menu. The awesome appetizer is not only good, but literally it becomes an entree instead of an appetizer for up to two people. The atmosphere in the restaurant is very fun and vibrant in color. Its become a tradition to eat here every time we are @ Disney.
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