travelwiseotown
Registered: April 2013
Posts: 1
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Review Date: Fri April 19, 2013
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Would you recommend the product? No
| Rating: 2
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Pros:
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Epcot Resort Location
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Cons:
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Cast Member Training and Attitude
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When checking in, be sure to get keycard pins for all those in your room using the Disney Dining Plan, even your 5 year old. Not charging privileges for kids, just pins for their keycards. We were told teens pins did not work when they tried to use my pin at 3 eateries. These quick service locations should have called the Boardwalk in order to contact us. Took our entire stay to get it straight thanks to the CM who didn't tell us this at check-in. We even asked if it would be a problem with DDP with no charge privileges or pins-the CM replied "no". Should retrain. Concierge could not add park tickets to our key cards after we checked-in. She didn't ask for supervisor help either so we had 2 sets of cards instead of 1 card. Poor training.
Shower did not drain well and finally clogged leaving us in 2 inches of standing water. Fortunately maintenance arrived quickly and solved the problem at 10:30 at night. Maids could easily check showers during room clean-up. House keeping repeatedly referred to guest as "Mama". Very derogatory. Should retrain. Had to battle foreign speaking concierge just to get a supervisor. She couldn't understand the problem we described to her.
Bellman unpacking us cold and unfriendly on arrival. Lots of job seekers can at least force a smile. He should look for noninteracting position like grounds keeping, etc. but even the grounds keepers and maintenance employees tried harder to be friendly.They couldn't speak English well but they knew how to smile and be friendly to guests.
Elevator out several days, jacuzzi at main pool not working and Boardwalk Bakery closed for remodeling during Spring Break. Overnight "guests" either pay $15/day for valet parking or park at the lot closest to employee parking, quite a distance away from guest rooms. Poor Imagineering.
We are DVC members and will stay elsewhere next time, even though Boardwalk is our home resort. With the Downtown Disney remodel, more people may stay at SSR and the Boardwalk can concentrate on being the $600/night Disney resort it should be. Maybe they'll pay a little more to front desk employees who can properly perform their job, problem solve quickly and in a friendly manner. We did find one employee who could do this, so it is possible. If you're not happy with your experience, Disney or otherwise, the best way to bring about change is by saying so.
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stenson4
Registered: September 2009
Location: Green Bay, Wisconsin
Posts: 11
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Review Date: Thu April 4, 2013
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Would you recommend the product? Yes
| Rating: 9
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Pros:
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location
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Cons:
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elevators, bus to downtown
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Stayed in a deluxe studio from March 24th to the 31st. View was of the village green which was very nice but a bit noisy at times. We were able to watch the Easter Candy Scramble on the green on Easter morning right from our balcany. The room was in good condition. This is our DVC home and we love the location as it is a very easy walk to and from Epcot International Gateway. Boardwalk Bakery was under construction so that limited our dining options but we still enjoyed the ESPN club and Kouzina. Only complaint during our stay was only one working elevator at times which left a long back up on the first and second floors. Another issue was the bus from Downtown Disney stopped not only at the Swan and Dolphin but also the Yacht and Beach then the Boardwalk on the way home - long ride and full bus. We will continue stay at this resort and love to call it our home.
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arielwatcher
Registered: April 2007
Posts: 90
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Review Date: Fri March 29, 2013
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Would you recommend the product? Yes
| Rating: 7
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Pros:
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close to EPCOT/Disney Studios
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Cons:
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worn out carpet/sofa, hot tub doesn't work
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OK, perhaps a 7.5.
While I checked in an off duty cast member chatted with the next station's cast member about the young man serving us. Of course he was half paying attention so you can imagine how our check in went.
I made a point about Wilderness Lodge messing up the 'charging' function of our first 3 day's stay and asked him to be sure our keys were loaded correctly. The first set of keys had only my husband being about to charge, my guest and I didn't have that ability. I handed them back and he had an epiphany then remade them.
Our room was on the lobby level (very convenient but a waste of the pool view points because it was into a thicket of trees)
It was worn, the carpet had a run in the middle of the room, the sofa worn and colorless. It didn't smell but it didn't smell fresh.
Everything worked fine.
The 2nd day my gal pal and I went to Ft Wilderness for a trail ride. When I attempted to charge $43. to my room key I was told I didn't have privileges. The clerk called BW and after several minutes talking to the Front Desk I was told I had to walk to the concierge at Ft Wilderness to get a corrected key....
I put the items back and returned to the BW loaded for bear. I simmered down by the time
I met a Manager in the lobby and quietly explained my situation as well as my embarrassment.
He found my reservation had to be completely backed out and reloaded for our charging privileges to be established. We were given new keys and a credit to our account for our time.
Later that day a tray with three decorated cupcakes and a birthday card were delivered on an elegant wooden tray (I've never had that in all my birthdays at a Disney resort).
After all their recent work on the pool area the Hot tub was abysmal, no real movement from the jets. Very disappointing.
Just a note about reservations:
I had made reservations from the 12-20th in two resorts (Because they didn't have a 1 BR in one resort) I also made a studio reservation for my son and a friend at SS.
The week before we arrived I called Disney to change who was in which room (Because I could not change the names online)
The clerk was surly about having to move a party from SS to Wilderness Lodge Villas because 'The magical express is expecting to take them to SS and now she has to go to WLV'
(And that could be adjusted couldn't it?) Evidently this cast member was put out because she said, 'I have to change the entire group of reservations!' (Isn't that her job since DVC won't let ME change it online?)
Our reservations were hinky from the time we arrived at Wilderness Lodge Villas. I had to ask for a receipt for the $500. cash I put on the account, twice!
All of the snafus had led me to dread the new wristbands they are planning......
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Disneydreamers3
Registered: March 2011
Location: USA
Posts: 12
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Review Date: Thu March 28, 2013
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Would you recommend the product? Yes
| Rating: 5
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Pros:
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Location, Boardwalk Entertainers
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Cons:
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HOUSEKEEPING, noise level, parking lot
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We'd been wanting to stay at BWV for the longest time and finally was able to this past week,unfortunately it was with big diasappointment. It started with our room not being ready and them telling us it would only be a few minutes longer and that they would text us when ready. After more than an hour and a half waiting and no text we finally asked and was told it HAD been ready for quite awhile!
We had a great room overlooking the main courtyard and side view of the boardwalk/lake, too bad our room was not as clean as it should have been. Food particles on the rug, dust on furniture and a pair of socks from a previous guest under the chair. Our 4th day housecleaning service proved worse, new washcloths placed but all the dirty ones left where they were last used! Although our room view was beautiful it was extremely noisy with everyone on the boardwalk, the bars, restaurants and hanging in the courtyard to all hours and at around 6am and earlier you can hear workers rolling carts on the walkway and making all kinds of noise to get things prepared for the day. If you decide to rent a car beware that the parking lot is as far away as walking to a theme park and you'll have more luck hitting the lotto than actually finding a spot!( I assume due to the convention center).Another big disappointment to us was the inconveinence of getting any form of quick service food/beverage.You had to go out onto the boardwalk or to the pool area(during open hours)to get anything. On a positive note, the boadwalk entertainers are FANTASTIC!!!! We enjoyed each of them night after night. Watching the EP fireworks from our room was great too. And, of course, the biggest positive of this resort is the conveinence of walking to Epcot(it's a nice walk too) and the boat ride to Hollywood Studios.
I reccommend this resort only for the close proximity to EP and HS however, I don't think we'll stay here again.
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CEB1228
Registered: February 2013
Location: Bear, Delaware
Posts: 3
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Review Date: Mon February 18, 2013
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Would you recommend the product? Yes
| Rating: 10
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Pros:
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Location to Epcot & Hollywood Studios, resort feels like "home"
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Cons:
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Lack of counter service options
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After staying at Kidani Village for three nights, my husband and I transferred to Boardwalk Villas. This was planned to give us an opportunity to try two different DVC properties. Arriving at Boardwalk made us feel like we were home. We prefer the Epcot resorts due to their proximity to Epcot and Hollywood Studios. Nothing beats the quick walk in and out of World Showcase, especially when Illuminations ends.
The one-bedroom standard villa was conveniently close to the lobby. The room looked out over the airport baggage check-in area but we were never disturbed by any noise. After some difficulty with key card which required me to return to the lobby twice, I was finally able to enter our room. The room was nicely decorated, very clean and met our needs wonderfully. Each day we went out for the morning and returned in the afternoon for a break either in our room or by the pool. Twice we enjoyed drinks by the Luna pool. The staff st the Leaping Horse Pool Bar were very friendly and attentive.
When our trip came to an end, we were sorry to leave our "little home" away from home. We look forward to our next visit in October.
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Lou28
Registered: January 2013
Posts: 16
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Review Date: Sun January 13, 2013
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Would you recommend the product? Yes
| Rating: 2
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Pros:
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Walk to HS & EP; BW activities
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Cons:
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Dirty, dated rooms; Distance of rooms to lobby/boardwalk
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BW is one of my favorite resorts. This time I stayed in a standard studio at BWV. My room was very far from elevator and lobby, felt like 1/4 mile. Before going I received a letter saying Luna Pool would be closed. Surprisingly pool was open, but Boardwalk Bakery was closed, which was disappointing. I checked in later in the evening and had an Epcot tour the next morning prior to park opening. I asked concierge if I could enter this early at International Gateway. Her response was that I would have to walk over to EP that evening and ask. She kept telling me she had no way of finding the answer. Huge fail for concierge. The worst part of this stay was how dirty the room was. Every surface was covered in dust and dirt (vents, ceiling fan, lights, bureau, light switches, phone, clock, etc). The carpet had popcorn on the floor; hairdryer had hairs all over it; lightbulb dead over vanity; bathroom door had toothpaste on it; dark red smears on wall, which I hope wasn't dried blood. I complained to manager who told me room would be thoroughly cleaned the next morning at 9 am. Returned at 7:30 pm the next day to find room being cleaned. I was ready to turn in for the night, but headed back out to give them time to clean. Room was still not thoroughly cleaned. A manager did follow up and was very sincere with apology. Despite this terrible room, I am recommending this resort because I love the location, namely being able to walk to Epcot and Hollywood Studios. I also enjoy the nightly entertainment. The feature pool is nice with a good slide. I hope the next time I stay here my room will be clean(er). I also think it's time for this resort to have room renovations, particularly when compared with the great remodels at many of the less expensive moderate resorts.
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laurenschultzyuhasz
Registered: January 2013
Posts: 1
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Review Date: Wed January 2, 2013
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Would you recommend the product? Yes
| Rating: 9
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Pros:
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location
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Cons:
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Luna Park Pool closed from Jan 2, 2013 to early March
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Getting excited for the boardwalk villas from Jan. 13-17! It is a surprise birthday trip for our 8 year old daughter. Have not told her yet (so hard).
Just wanted to give others a heads up- received notification today the Luna park pool is closed Jan. 2 through early March.
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LiveFreeOrDisney
Registered: April 2007
Location: Dunbarton, NH
Posts: 31
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Review Date: Sat October 13, 2012
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Would you recommend the product? Yes
| Rating: 9
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Pros:
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Great location with quick access to two parks
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Cons:
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N/A
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We stayed at the BWV from 9/9 to 9/15 in a two bedroom villa in room 4069. I requested a room near transportation and that's what we got. The view was facing the main entrance but we were the first room off the elevators so that was fine us.
The room was clean but the carpet was a little worn around the bathroom door but nothing major.
We've stayed at Kidani the last two trips so going to BWV was a big change with so any restaurants and being able to head to the parks so easily. What a great place to be with kids, it was so easy to grab something to eat or go swimming.
I don't rate the resort along with buses because I feel they are seperate but we didn't have any major problems but DW is less busy in September.
We ad a good time and will most definitely return in the near future.
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disneycraig
Registered: October 2006
Posts: 8
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Review Date: Fri October 12, 2012
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Would you recommend the product? Yes
| Rating: 7
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Pros:
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Close to EPCOT
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Cons:
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Room condition, Distance to self park
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We stayed in a studio one night on September 21, 2012. We did online check in and the room was ready when we arrived. Overall the resort is very nice, but our studio needed some attention. Our room was handicap accessible. The pocket door to the bathroom was difficult to open and close. The shower head would either hit the wall or the curtain. The framing for the shower stall was rusted badly and had some sharp metal sticking out. The bed was very comfortable and the decor is very nice.
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colinlyoung
Registered: February 2007
Location: Nottingham, England
Posts: 12
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Review Date: Mon October 1, 2012
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Would you recommend the product? Yes
| Rating: 9
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Pros:
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Boardwalk area vibe, proximity to parks.
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Cons:
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None.
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After 3 nights at Kidani Village, we moved to Boardwalk as I was running the 'Tower of Terror 10 miler'. We are DVC members and love staying at the different resorts.
Boardwalk may be one of the older resorts, but it's still a great place to stay. We love the boardwalk area, it's great for morning runs, midday strolls and has a buzzing nightlife.
The room was great, and we loved the quieter DVC pool near our room.
Stay here, you won't regret it.
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Peglmt
Registered: January 2006
Location: Long Island, NY
Posts: 9
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Review Date: Tue September 25, 2012
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Would you recommend the product? Yes
| Rating: 8
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Pros:
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Location, Location, Location
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Cons:
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Luna Park Pool, sharing buses with other resorts, no access to food options from within the resort
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1st stay at Boardwalk Villas 9/15-9/22 and we loved it. The location of the resort can't be beat and our room location within the resort was ideal. Our room was directly over Wyland Galleries with a nice view of the Boardwalk by ESPN Zone and Sea Breeze Point. Room was a nice size, very clean with a comfortable bed and bright vanity area. My biggest complaint is the resort sharing buses with the Yacht/Beach Club and Swan & Dolphin resorts. For high end Deluxe resorts to cram guests on a bus like cattle in inexcusable as far as I'm concerned. We were at Disney during a non peak time of year and many times we had to stand on a bus and not to mention the time wasted on the buses because of all the stops. I also felt the main pool was way too small for the size of the resort. The villas quiet pool was very nice and relaxing. Despite the pool and bus issues we would most definitely stay here again
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nlg0517
Registered: September 2011
Location: Oklahoma City
Posts: 21
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Review Date: Tue September 25, 2012
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Would you recommend the product? Yes
| Rating: 8
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Pros:
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beautiful, beautiful, beautiful!
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Cons:
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distance from elevators, bus service
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We stayed in 1 bdrm villa on rented points 9/16 to 9/21. I have always wanted to stay here & I'm glad we did!
The bad part was the walk from the elevator to the rooms. This was bothersome because I specifically asked for a room close to the elevators. The front desk claimed that the request hadn't been made but I don't believe that. I think it was busy & they were making more money from people who book with Disney. The bus service was awful. Just too many resort stops. Disney should break up the route to 3 resorts on one bus, two on another. Also, I felt the room could have been cleaner. This happend last time we stayed on points at a different resort. This leads me to think that housekeeping doesn't take care of the DVC members like they do regular guests.
The good, however, was great! They meet us at the front door with all of our info ready. Our room was ready when we arrived at 1:30. The staff was always friendly. The dinig options were great. The Boardwalk area was beautiful. The hotel was even more beautiful than the Boardwalk. The night time walk on the Boardwalk is so relaxing. We liked being able to walk to EPCOT & HS. Being close to the hotel made it easier to return for an afternoon break if we wanted. I liked the pool area but the kids DS 10 & DD 7 weren't thrilled with it. They don't like clowns. I would stay here again. I liked the overall feel of the resort. But the kids are hoping for Beach Club next, truthfully, so am I.
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slamborne
Registered: October 2011
Location: Rockledge, FL
Posts: 10
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Review Date: Fri September 21, 2012
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Would you recommend the product? Yes
| Rating: 9
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Pros:
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view
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Cons:
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long walk to our room
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We stayed in a Boardwalk view on Sept. 18th (room 3007). It was our first time at the Boardwalk so we were really looking forward to it. Overall it was very nice and we would stay there again, but the walk from the elevator was soooo far. We joked that if the building caught on fire, we would be better off jumping from the balcony. the view of the lagoon and EPCOT was very nice. The downfalls in the room were that the sink drained slowly and the balcony only had one chair so we couldn't enjoy our coffee outside. These were minor things that can be easily fixed so we would stay there again in a heartbeat.
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DanDVC92
Registered: October 2006
Location: Michigan
Posts: 48
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Review Date: Sun September 16, 2012
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Would you recommend the product? Yes
| Rating: 10
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Pros:
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Great Location--Great Staff--Great Restaurants
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Cons:
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none
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This was our 3rd stay here, our home resort is OKW which will always be our favorite, but Boardwalk is a close second, it works our really well for us if it is just my wife and I, as we are big Epcot fans, and whether you walk or take the boat it is less that 7 minutes away. The restaurants are great here too, between Kouzzina, ESPN Club, and the Boardwalk Bakery's Ham & Cheese Crousiant sandwiches for breakfast, just a comfortable, satisfying 5 day stay---DanDVC92
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SAHeller
Registered: March 2009
Posts: 18
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Review Date: Mon September 10, 2012
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Would you recommend the product? Yes
| Rating: 7
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Pros:
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Location.
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Cons:
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Water view room, not what expected.
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I have stayed at all the EPCOT resorts aside from Boardwalk. This past trip I finally got to check it off the list.
Check-in took a while, longer than expected; however, we did check in at an apparent busy arrival. Checking in online would definitely have made this smoother. My bad!
Room cleaned and up-to-date.
Everything was going well until I saw the location of the room. I didn't mind the walk to the room but 'water view' to me is not a small pond with the parking lot on the other side. My biggest pet peeve (and I mark this on my reservations) is seeing a parking lot--I don't want to see it or hear it!! I pay for Water view/Garden view for this reason. Of course, they easily switched our room but our next view was of a tree. But I was 'okay' since it wasn't a parking lot.;P
The location was fantastic. Close to Hollywood Studios (the boats to the swan/dolphin were faster for us) and EPCOT.
We did find out that the Disney cups can be used in all sorts of areas ... you just have to ask. We refilled ours at the Bakery, the bar inside, as well as the pool bar. We did have one pool bartender say otherwise but he called guest services to confer and discovered that refills were okay.
I've enjoyed all other resorts more ... my favorite is still the Beach Club (Deluxe), all the Moderates, and the Values for one-nighters! I won't stay here again only due to my more of an appreciation for the others.
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