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    • gilesmt

      Registered: June 2008
      Location: Washington
      Posts: 3
      Review Date: Tue January 30, 2018 Would you recommend the product? No | | Rating: 5 

      Positive aspects of the product (pros): Quiet, peaceful, between two parks
      Cons: Food service, front desk staff, maid service

      I am very torn with this hotel, we loved some aspects and hated other aspects. This was to be a split stay between Beach Club and Yatch Club, then two days before we left we switched to Boardwalk Inn and then while there we decided to just stay. The things we liked we really liked, but the things we did not like made for unpleasant trip and a bad taste.

      We loved our room, 1290, it was huge, with a huge covered patio that easily could have sat 16 people in chairs. We loved to sit out and drink coffee in the morning and watch the garden grow. We were hidden and even when people walked about, we could see them but most could not see us. There was never any noise outside, or children running, it was just peaceful bliss.

      We had a large foyer, and an extra large closet, you had a lot or room between the beds and the couch. This room was a lot bigger than the normal standard room, yet it was just a standard garden view room, hidden next to a stair case outdoor stair case, on the bottom floor, near the elevators.

      It was an easy walk to the quiet pool, up one flight to Bella Rue lounge to fill your cup.

      That said it was awful by the fifth day, because you had to go up to the second floor from one set of elevators, and then down a different set to get to boardwalk. And you kept getting confused and second guessing yourself, am I going, up or down, or out, can I get here for there, or over there. The first few days was great, but it got to be a hassle.

      Next you had to make that decision to get food or to the bus, or to the lobby, or to the boardwalk and ferries. No way to just move from first floor to anywhere without going up a flight and then back down a flight.

      The second thing was the main Inn was not where anything was, so you had to cross over to the villa side to do anything, the main pool was on that side, the community hall was on that side, the lobby was on that side. The front door was on that side, the boardwalk was both sides. The fire pit was on the villa side. So for the first time, I felt like I was an outcast in the resort, most of the time the DVC have to walk to the resort to get things done, in this resort, you have to walk to the villa side to do anything.

      Mycomplaints start with the food, you have little to no options, so for a day or two you are fine, but then forget it. For breakfast especially there is no food court, so you have a choice of powdered eggs in a sandwich or on your plate from the bakery and that is it, or a quick grab of a bagel from the lounge. So after two days you are sick of all food options for breakfast. For lunch if you eat late you have more options but not much more and nothing opens until after 12 or after 6. Pizza, hamburg and subs that’s about all you have to choice from. You can get a boat to yatch and beach club but they have very little options also, we choose to do contemporary, French quarters, animal kingdom and wilderness all with much better options for both lunch and dinner. But what a pain when you want to hit the park early, because you have to go out of Epcot to get good food.

      Second, don’t think of maid service the same as any other Disney resort. We got maid service twice during our trip without calling and asking for it, the first day and the day we were suppose to leave and go to yatch club. We called them 5 times after 5 to come and give us clean towels. When we complained we got no results.

      And that leads to the next complaint, front desk, they were useless. No matter what you asked they could not tell you. Asked about my bill, 5 times got not answer, asked for a supervisor got no answer, spent 4 hours on the phone with different people and finally called my bank and told them until Disney can explain to me why my bill says paid in full before I got there, and nothing changed, than I refuse to pay the $125 charge that no one can explain to me. I asked about maid service and why they refuse to clean my room, they refused to answer me. I asked why my bands no longer work on the door, the answer was they fixed the door, well if they fixed the door will you fix the bands to work on the door, three days later they finally did.

      We loved the valet, and we loved Mitch the bell hop. They were all so great. The community hall people were great with movies on rainy days, but again house keeping and DVC in rooms forget it, took four hours or more to get a DVC that had a remote that worked.

      So again torn how to rate this hotel, if I wanted into Epcot for a night or two and could get the room we got I would rate it a 10, but if staying on vacation, and wanted housekeeping, front desk staff, got transportation to and from parks, and food options, this would be just a smedge above beach club that we rate a 1.

      We have stayed here as DVC on that side of the resort and we loved it, again because you take out a lot of the problems, we had dining plan then so we went out to eat in better places more often, we could eat a fast breakfast in room since we had a kitchen, we walked out the door to the main pool and to refill drinks. So totally different experience and we rated it up in the 9 then.
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      Registered: December 2009
      Location: Clifton, NJ
      Posts: 2
      Review Date: Tue November 21, 2017 Would you recommend the product? Yes | | Rating: 8 

      Positive aspects of the product (pros): Pretty at night, big room, Epcot and Studios within walking
      Cons: Price, decor, quick service

      Room upgrades over the years seem patchy; new dresser here-ild one there, new paint—rusty fixtures, not enough handicap features for room.

      Handicap accessible room #4068 is right up against elevator bank. Whireing of all 3 elevators in to late hours and began again very early. Rattles the wall and fixtures too!

      No quick service breakfast and lunch in hotel lobby as in the Beach Club Villas. Now I remember why we havent stayed here the past 10 years.
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      Registered: August 2013
      Posts: 24
      Review Date: Sun April 9, 2017 Would you recommend the product? Yes | | Rating: 8 

      Positive aspects of the product (pros): The location can't be beat; Good transportation system to parks; Spacious rooms
      Cons: First floor rooms have to go up and then back down in order to reach Boardwalk. Distance to eating facilities (no grab and go)

      We stayed at Boardwalk Inn for 5 nights for a spring break vacation. We chose Boardwalk due to its location and ease of access to both Epcot and Hollywood Studios. That is one of the best parts of this resort...the ability to walk to both parks (or take the ferry).

      When it come to the ferry service, I am always a little apprehensive about boat transportation. It always seems that boat transport tends to be slow and the pilots have a terrible time docking and the loading/unloading is quite long. That is NOT the case with the Friendship Ferry boats used for Epcot, Hollywood Studios and the resorts along the lake. The pilots were all excellent at docking and moving to the next location quickly (but safely I might add). It seems every time we came into a dock, the pilot was perfect on the first try. The loading and unloading was as quick as safely possible. It was even more convenient than the busses to other locations.

      As far as the walking to the parks, Epcot is an easy walk (to the International gate, NOT the main gate) but Hollywood Studios is a little further walk. SUGGESTION: If you are staying at Boardwalk and coming back from Hollywood Studios on the ferry, get off at the first stop (Swan & Dolphin Hotels). It is then an easy walk to Boardwalk and a lot quicker than riding the boat because it has another stop first. (also if you miss the boat at Boardwalk, then walk to Swan and Dolphin to catch up to it if going to Hollywood Studios.)

      There is bus service to Magic Kingdom, Animal Kingdom and Disney Springs (later in the day). There is NO bus service to Hollywood Studios or the main entrance of Epcot from Boardwalk Inn. The bus stop is conveniently located just down the breezeway from the main entrance to the hotel. There is an electronic monitor board at the bus stop that give real time wait times until the next bus to each location. Disney buses seemed more efficient on this trip. Staying at Boardwalk (or any of the lake resorts like Beach Club, Yacht Club, Swan or Dolphin) give you more flexibility with busses back from AK, MK and Disney Springs.....just take a bus to any of those and you can walk to the others.

      The resort is very nice. One complaint I have heard is that the quick service food choices are limited at Boardwalk, but I really didn't find that to be the case. The Boardwalk Bakery has breakfast sandwiches & breakfast platter and then sandwiches, soups, etc for lunch and dinner. It is also the place to get your drink mug refills. It may be more of a problem to get to if it is raining since it is in the middle of the Boardwalk shops but it served us fine. There are also other places to get a quick bite including the Pizza window and Joes. There are several table service restaurants on the Boardwalk, and with the exception of ESPN club, they always seemed to be taking walk ups without reservations.

      I wasn't overly impressed by the quaint lobby but did like the covered breezeways/decks around the hotel where you could sit in rockers and enjoy the view and weather. Boardwalk has a very nice grassy area between the lobby and Boardwalk and I saw a lot of people on that lawn running, playing, relaxing.

      We had a very nice room on the first floor that faced the inner courtyard. (another nice area to walk or sit and the quiet pool is located in that area). The property is well maintained and they were working on painting the exterior while we were there. (we had been alerted to this beforehand, but the contractors were polite and tried to avoid creating inconveniences for guests. It was really not an issue.

      My main complaint was the first floor and how you had to "maneuver" to get to the Boardwalk or bus stop. There is no way to go from the first floor rooms directly to the Boardwalk WITHOUT having to go up first and back down. To get from our room to the Boardwalk, we had to take an elevator or stairs up to the second floor, walk toward the lobby and then go down another set of stairs or elevator to reach the doors to the Boardwalk. (while second floor and higher guests only had to get to the second floor and go down.) I am not sure why they could not extend the elevator lobby on the first floor to the first floor area that goes out to the Boardwalk. (appears to be just a wall in the way.).

      Our room appeared to be a former handicap room because it was very spacious (and had the tell tale sign of the double (lower) peephole on the hallway door.). While the toilet/tub area was large, it did not have handicap accessible railings by the toilet or in the tub so I am guessing it was converted to non handicap use.

      There are plenty of electrical outlets and charging ports located throughout the room....on the desk, tv stand and nightstand. The drawer space is somewhat limited because the credenza has cupboards on the sides instead of drawers there. The closet is large. It was nice to have a patio to sit on. (other floors have a balcony) but we only had one patio chair. (we noticed later that the room next to us on one side also had only one chair but on the other side of us the patio had four chairs...it appears that they "procured" chairs from other rooms and housekeeping never noticed.)

      There are only two complaints that I have about the room. First, the stand that hides the refrigerator: the door to the stand opens one way while the refrigerator door opens the other way making it awkward to put things in the fridge. The other, more major complaint, was the hot water. The water in the shower/tub never got really hot. Even when turned all the way to hot, it never got about lukewarm. It was like this everyday regardless of the time of day. If someone wants a really hot shower or soaking tub, forget it.

      Other reviewers have claimed stinky rooms or not clean rooms/public areas, I did not find that to be the case at all. In fact the room smelled very nice. (I think Disney uses a fragrance in their air circulation system as I have smelled that in other hotels.)

      The staff members that we encountered were very friendly and helpful although we had a lot of trouble with our magicbands and they never really did get it 100% correct.

      We used the Disney Magic Express this time and that was very nice. It was a little long check in process at the airport because so many people didn't have their paperwork or magic bands and that would slow up the check in lines. Perhaps a line dedicated to those who have their magic bands or paperwork to speed things up?
      My only complaint with the Magic Express Service was our luggage at the hotel. It arrived while we were out to the park, but the bell person who delivered it put it just inside the door to the room (and not lined up neatly at the end of the bed). We basically had to trip over our luggage when we returned just to get into our room.

      Finaly, I would like to give a shout out to the new Express Transportation option. This service, which I don't feel is publicized enough, was great. It cost us $29 for up to seven days but saved us time and made life much easier. This system takes you from inside one park to another without the need to go through the bus/boat system, security checkpoint or ticketing. You still have to get to and enter one of the four parks (Hollywood Studios, Epcot, Magic Kingdom, Animal Kingdom) via bus, boat or foot and go through the security checkpoint. But once you have done that once, you are set. You go to the assigned location inside each park (example: next to Buzz Lightyear at MK) and check in. They then take you "backstage" to a parking or storage area where you meet a bus. The busses for this are used only for this and so they are not crowded. There is a bus to a park every 10 minutes so all your bus to any park is at least no more than 30 minutes wait. (Example: bus to Epcot at :00 & :30; bus to Hollywood Studios at :10 & :40; bus to Animal Kingdom at :20 & :50.) The bus then cuts through the back areas of the parks and through employee only roads to your next park and you unload "backstage" and enter the park through an employee entrance. (no need to go through security or bio scan again.) It provides for unlimited rides during each day. One day we used it to "park hop" to 3 of the 4 parks. PLEASE NOTE: You must have Park Hopper tickets in order to use this service.

      Overall this is a very nice hotel but I liked Bay Lake Tower & Port Orleans better. You can't beat this location however unless you stay in Beach Club or Yacht Club.
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      Registered: March 2017
      Posts: 7
      Review Date: Fri March 31, 2017 Would you recommend the product? Yes | | Rating: 8 

      Positive aspects of the product (pros): Location, size, unique feel
      Cons: cleaning, worn rooms

      Stayed 5 nights in early Feb 2017
      We would definitely return!!!!!!!!!!!

      Good: Location, of course. Was there with DH and DS/DD both 10. WE loved the quick trip over to both EP and HS. We really liked the unique feel to the resort - not like a typical 'resort'. All of the amenities were there but in a unique turn of the century boardwalk style (when there were hotels and not resorts on the NJ boardwalks). The size was a big appeal - not too big. Many people complained that there was no QS inside the resort - I beg to differ. With the small resort size, walking out to the boardwalk for breakfast at the Bakery was actually quicker than heading to the QS in most of the large resorts. Since we had the dining plan, we ended up not enjoying the restaurants at BW but did love the daily dose of ice cream.
      We have stayed at several Disney resorts at all levels and this is tied with BC for us for the top choice.

      Due to some issues, we were upgraded to the Concierge level. Great part was the amount of food but with the DP as well, it was wasted on us. OTherwise the rooms were the same as regular rooms so would not be worth the upgrade cost normally, for us.

      Bad: There were some cleaning issues - our room had to be changed 1st time because it smelled awful. Then 2 more times because the rooms were filthy. Keep in mind that we dont typically complain at hotels and never look for upgrades. But this was bad. I asked for cleaning supplies the 2nd room so i could clean myself and just be done with it. They insisted on moving us, again, with upgrade. House keeping manager found us to apologize as she checked and those rooms were indeed disgusting. Additionally. the carpets were so worn in 3 of the 4 rooms - odd as i thought they had just refurbished every room.
      So in all, there were issues but they were addressed for us with speed and courtesy.
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      Registered: January 2016
      Posts: 1
      Review Date: Mon January 25, 2016 Would you recommend the product? Yes | | Rating: 10 

      Positive aspects of the product (pros): Loved the location so close to Epcot and studios
      Cons: Quick service choices

      When we checked in,Heather went and upgraded our room to a garden view room on the 5th floor where we were able to see the fireworks at Epcot. The next day we received cookies and milk from the staff. The card said Welcome Home. We also loved the fact that the cleaning staff worked around our schedule and did a great job in our room. 1st time at the Broardwalk and we will be coming back.
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      Registered: November 2011
      Location: wisconsin
      Posts: 42
      Review Date: Sun November 8, 2015 Would you recommend the product? Yes | | Rating: 10 

      Positive aspects of the product (pros): beautiful resort, close to epcot and hollywood studios
      Cons: none

      Love this resort, stayed here from Oct. 20th thru Nov. 1st. This was our third time staying here and as usual this resort doesn't disappoint. Great staff. I had requested a first floor room, which we got. The room was huge and immaculate, looked like it had recently been refurbished. We will be staying here again during next years visit.
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      Registered: February 2008
      Posts: 22
      Review Date: Sat January 3, 2015 Would you recommend the product? Yes | | Rating: 7 

      Positive aspects of the product (pros): Convenience to EPCOT and views
      Cons: rooms sometimes not what you expect & no restaurant

      We paid $1200.00 for 2 nights at the Boardwalk after spending 5 nights at the Wilderness Lodge (our favorite resort). The only reason we moved was to have the Boardwalk view of the lake and the quick walk to EPCOT and nothing more. I called more than 6 times throughout the year to have notes to that effect put in the reservation and to make sure they were there, otherwise, we would have stayed at WL looking at the gorgeous views we already had. Also, we had 2 rooms at the WL and decided to share at BW (3 adults, myself and my son and daughter in law) due to the cost. When we walked into the room we saw another building, grass, rooftops and people's feet on the boardwalk and a small piece of lake in the upper right corner of the patio. I immediately called and was told that this was "technically" a water view and I got quiet. They did make it right and gave us a room with a beautiful view, but wore us out with the walk. Very nice resort, however, we will not stay there again as the price is not worth the inconvenience of no inside restaurant and having to wait several hours to get the room I had booked so far in advance. We love all things Disney and have stayed at more than 7 different resorts and have been to BW twice now. The lady who checked us in was wonderful as was the college intern who helped us as well.
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      Registered: April 2013
      Posts: 6
      Review Date: Tue December 16, 2014 Would you recommend the product? Yes | | Rating: 9 

      Positive aspects of the product (pros): Close to Epcot & Hollywood Studios; Boardwalk
      Cons: Small Balcony

      We stayed at Boardwalk Nov. 2-Nov. 8. We chose Boardwalk because it was close to Epcot & we were there mainly for Food & Wine Festival. Upon arrival, we were greeted by a CM & found out we were upgraded to Club Level! This was good, however we only utilized breakfast & one afternoon of snacks. So, is Club Level worth it, in my opinion, not really. We did have turn down service & all our packages were delivered to the room. However, for the cost of this resort, a standard room would have been just fine.

      The Bar, The Bell Vue Room, was small & quaint. It was a good place to unwind after a busy day at the parks. And the bartender was fantastic. Our drinks were made to perfection, especially the Bloody Mary's!!

      The room was comfortable & just big enough for my son and I. Housekeeping was wonderful & we always had fresh towels at the end of the day.

      The only drawback, & this is only my opinion, was the size of the balcony. It was very small. It could have been just the location of our room, but when you opened the balcony door from the room, the door hit the table & you really couldn't move around on the balcony. Besides, we would have preferred a room with an Epcot view.

      Other than that one complaint, I would HIGHLY recommend The Boardwalk to anyone. The CM's were wonderful & very accommodating. We enjoyed the convenience of being so close to two parks, which saved a lot of bus time.
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      Registered: May 2007
      Posts: 58
      Review Date: Wed October 1, 2014 Would you recommend the product? Yes | | Rating: 6 

      Positive aspects of the product (pros): Close proximity to two parks
      Cons: Smell and not too clean

      The Boardwalk Inn is a small (by Disney standards you could almost call it "boutique")deluxe hotel, which, for me, is a positive aspect. Since we were doing Food and Wine this trip, The Boardwalk was a perfect location given the closeness to EpCot.

      We had a great room with a king bed and a view of Disney Studios. We could see the fireworks every evening while getting ready for dinner. That part was lovely.

      However, the hallways (and to a lesser extent) the general areas of the hotel had a very distasteful odor that was inescapable. We were very lucky that this did not permeate our room; otherwise, I would have never been able to stay there. Also, the hallway from the elevator to our room was consistently dirty. It would be littered with trash and room service trays regularly. I found this to be off-putting, especially when paying for a premium hotel. We did not utilize housekeeping while we were there (personal preference), but I will say that our room was clean when we arrived.

      The pool was a little on the small side. The slide was cute, but tiny. In truth, I found the pool area to be similar to Port Orleans (and that is a moderate resort), but The Boardwalk is a small resort and the pool was never crowded so no big deal.

      The adjoining shops, restaurants, and bars areas are really nice and make for great ambiance and, to a degree, are what makes this hotel a deluxe hotel (that, and the closeness to two parks).

      I would stay here again if doing the Food and Wine Festival simply for the major convenience it offers with respect to EpCot.
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      Registered: July 2006
      Location: Massachusetts
      Posts: 10
      Review Date: Tue September 2, 2014 Would you recommend the product? Yes | | Rating: 9 

      Positive aspects of the product (pros): Location, Theming, Restaurants, Cast members
      Cons: Limited quick service, Tired room decor

      Our most recent Boardwalk visit was July 22 - 29. This was our 3rd Boardwalk stay. The room decor this time was a bit shabby, but it looks like all rooms are being renovated, so this should not be an issue. Almost all cast members are friendly and make you feel welcome.

      The location is phenomenal; walking distance to EPCOT and an easy boat ride to the Studios. Getting off the boat at the Swan/Dolphin on the return trip from the Studios and walking over the bridge to the Boardwalk saves about 10 minutes on the trip.

      The restaurants are great. We especially like Big River Grill Works and the ESPN club - both have great burgers! Breakfast is a bit problematic if you don't like just pastry; the Boardwalk Bakery offers a couple of egg dishes but they are not especially appealing. Most days we have an instant breakfast drink in our room, and then get fresh fruit and a late breakfast in the parks.

      The lobby and other public areas of the Boardwalk are beautiful and there are lots of places to sit, relax, read and recharge from a day in the parks. The Luna Park pool is lovely - big enough to allow for plenty of personal space, but small enough to feel like home. We love the Beach Club and that was our resort of choice when traveling with a tween/teen. We make at least one visit to Beaches and Cream from the Boardwalk. The Boardwalk has more food and entertainment options than the Beach Club, which we appreciate now that we are traveling with a college age daughter.
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      Registered: December 2006
      Location: New Jersey
      Posts: 19
      Review Date: Mon March 31, 2014 Would you recommend the product? Yes | | Rating: 9 

      Positive aspects of the product (pros): beautiful resort, large handicap accessible room, valet parking, helpful cast members
      Cons: rapid fill refills only outside, no quick service

      My mom (uses a wheelchair), my DD (celebrating her 16th bday) and I checked in to the Boardwalk Inn on March 15th and checked out on March 24th. I did online check in before we arrived, so we only spent a few minutes at the front desk. We had our magic bands in hand and were ready to go. We were in room 1292 which was handicapped accessible with a roll in shower on the 1st floor. The room was in excellent condition, was quite large, had a patio with a view of the interior courtyard and was very close to the elevators. We did not hear any noise from the rooms on either side or from the hallway. We arrived on a Sat night and the covered entrance area in front of the Boardwalk was quite busy. We received luggage assistance immediately (we had driven from NJ, so we had tons of luggage and two wheelchairs) and valet parked our car. Since my Mom has a handicap placard we received free valet parking at all disney resorts. This was quite a savings since valet parking is $15. We used valet parking our entire stay which was quite convenient since self parking was a short walk away. We purchased two refillable mugs which we used numerous times. The only slight inconvenience was that we had to go outside the hotel to the bakery to refill them. Too bad there isn't a refill station at the Belle Vue Lounge or the small store that is inside the hotel. We used the quiet pool and hot tub a few times and found it to be quite nice. Pool towels are provided at the pool. The only problem we had during our stay was when we arrived. We had only lukewarm water in our shower, but we called maintenance and they fixed it by the next day. We then had hot, hot water in our shower which was great. Since we were celebrating my DD's 16th bday, there was a bday balloon in our room upon arrival. I also had a bouquet of flowers and balloons delivered the next day which arrived without problem. We loved having the college size refrigerator which we filled with drinks, milk and breakfast stuff. We mostly ate breakfast in our room to save time. We found the store on the boardwalk to have all we needed. We also ate at the bakery, pizza window and the Big River Grille which were all excellent. Walking along the boardwalk was always fun and walking to Epcot and Disney Studios was quite a time saver. That was one of the big reasons for staying at the Boardwalk. We received assistance from the Concierge and all cast members were very helpful. A big thank you to all the valet members. We received help from them every day. I believe that Disney uses a third party for valet services and they were all excellent. We never waited long for our car and they were always offering assistance to my Mom who was in a wheelchair. We had an amazing time at the Boardwalk Inn and I would highly recommend staying there and can't wait to go back again some time soon!
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      Registered: November 2011
      Location: wisconsin
      Posts: 42
      Review Date: Fri March 21, 2014 Would you recommend the product? Yes | | Rating: 8 

      Positive aspects of the product (pros): beautiful resort, close to epcot

      We've stayed at this resort before, and love how we can walk to Epcot and all the activity on the Boardwalk. This time ( March 13 - 18 ) when we entered our room all we could smell was a musty odor , the room looked tired and the pillows on the bed were ripped. A bathroom light burned out and it never got fixed. It's a beautiful resort and I will probably stay here again, I just think for the price of a deluxe hotel everything should be in perfect working order.
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      Registered: September 2008
      Posts: 73
      Review Date: Sun January 19, 2014 Would you recommend the product? Yes | | Rating: 8 

      Positive aspects of the product (pros): being able to walk to Epcot and Hollywood Studios
      Cons: no counter service restaurant, extremely long hallways

      I am giving this resort an 8 because of its awesome location. It was nice to be able to walk to Epcot and Hollywood Studios. The resort itself is a beautiful resort, but the fact that there was not a CS restaurant with indoor seating made it really inconvenient for us. We also requested an upper floor and we were given the 1st floor. The hallways are super long to walk down after a long park day. The pizza window is a reasonable option for your wallet for a meal.
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      Registered: January 2012
      Posts: 4
      Review Date: Sun October 6, 2013 Would you recommend the product? Yes | | Rating: 9 

      Positive aspects of the product (pros): Location, theme, pool

      We enjoyed 5 nights at the Boardwalk this October and loved it! We were ushered by a CM to the front desk to check in and our room was immediately available even though we were there well in advance of check in time.

      Our room was on the 5th floor and overlooked the Eiffel Tower in Epcot, which gave us a beautiful view of Illuminations from our balcony. The theme of the hotel is gorgeous- its like stepping back in time. The pools are great- the quiet pool is serene and true to its name, very quiet and secluded. The main pool is so much fun! There is a full service bar and a water slide that's as much fun for adults as it is for children.

      The location can't be beat- 10 minutes walking to Epcot and a short boat ride to HS. We were happy with the dining options at the Boardwalk as well- we tried Flying Fish for dinner, and Kouzzina and the Boardwalk Bakery for breakfast.

      The only "con" would be that although the theme of the resort is lovely, the rooms don't feel very luxe for this being a deluxe resort, particularly the bathroom area which was small and very dimly lit. Having stayed at other Disney deluxe resorts however, I find this to be somewhat par for the course. Mousekeeping was great and in addition to keeping the room clean and fresh created and adorable towel clown creation for us.

      Overall, we loved it and will definitely give consideration to staying here again.
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      Registered: November 2009
      Location: Disney
      Posts: 1
      Review Date: Tue September 24, 2013 Would you recommend the product? Yes | | Rating: 7 

      Positive aspects of the product (pros): location view
      Cons: quick service and condition of bathroom

      This is the first review I have ever posted despite over 150 nights staying deluxe. I felt the need to write this review. We have stayed at all deluxe resorts except animal kingdom. We stayed 9/18 through 9/22 and it was our first time at Boardwalk, we had just spent the 5 nights prior at WL.

      We stayed in a Deluxe room which gives you club level access and is a larger room with a Sofa bed. We had a great view from our room and balcony. We were right above seashore sweets and could actually watch performers from our balcony (although could not hear them well). I will post comments on the club level on the concierge review forum ( I also had a problem with that specifically room location so if you are considering a deluxe room see there also).

      We are Disney resort veterans, I was well aware of the quick service options at this hotel. I did not realize specifically how unhappy with them we would be. First, on arrival day we checked in and wanted lunch. At the same time a huge storm rolled in. There is absolutely no way to get lunch without getting really wet if raining or ordering room service. Even with an umbrella and ponchos you would get soaked trying to get to Boardwalk Bakery as the rain was blowing sideways. Now the new menu at Boardwalk is great, we just couldn't get to it and we did not want to do room service so we waited 2 hours (with 3 hungry kids) for it to improve to send someone out for lunch. Same situation if you want to eat at ESPN or Big River, no internal way to reach food. At YC/BC you can at least get to the marketplace or Captain's Grille.

      The Pool Quick Service was very disappointing. Menu looked great and food from Boardwalk bakery so I thought how could we go wrong. We planned to swim and have lunch Saturday. at 2:30 went to order lunch. They were out of 2 of 3 kids meals (only had pb&j left which we can't eat) and were out of the adult turkey sandwich. I asked if they could or would be getting more and they said no (keep in mind they are supposed to be serving food until 8 and it is 2:30). I was willing to wait for them to restock) I was told they would not order anymore, we would have to walk over to Boardwalk to get lunch (with three sopping wet little kids) So we grabbed a bag of chips and left the pool early. This is unacceptable service to me for a Disney Deluxe resort.

      My other concern was the condition of the bathroom. This is a very expensive room and when sitting in the bathroom or showering, it felt like a bad motel that needed a rehab. It is tiny, there was what appeared to be mold growing around the doorway and on the ceiling corner and there was exposed caulk and lose fixture covers hanging down from the shower and toilet pipes. Also the shower would not drain because of a very bad clog. So bad that the 5 of us needed to rinse off before dinner and had water to our knees. It would have been impossible for housekeeping to clean the tub without identifying the clog, it should have already been reported to maintenance. it was fixed later that night, but made for a miserable experience trying to get out the door for dinner. We also found the sofa bed to be extremely uncomfortable compared to the sofa beds in the DVC villas. We also had a problem with the thermostat. It was an old model with no numbers on it, and we had to get up a few times during each night to adjust it. We were freezing or hot the entire trip. These are not major complaints, we still had a good time, but I expect more from a Deluxe resort whether it is Disney or not. I have never been disappointed in the other Disney properties.

      All in all, the staff is very friendly, the location is great, and if the weather is nice, you have nice food options. Music through hotel was nice. Room was decent but we found ourselves disappointed overall and that it was to difficult to get a quick bite or drink(can't imagine if we had not had access to the club level options.)
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