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      Location Massachusetts
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      Last Review Posted Disney's Animal Kingdom Lodge Concierge
      We stayed at AK club level 3/9 - 3/13/17 and were very disappointed this time. The club level staff ignored us in the lounge. At check in we asked for a quiet room and were told we would be away from the elevator as requested. When we got to our room that was not the case, the room was right off the elevator corridor. The next morning after not sleeping very well due to elevator noise, staircase noise and a service room above our room we voiced our complaint. Sue said she would let management know. Later that day she got us a credit for one night which was very nice. But, besides Sue, the attitude of the staff was not what we are used to at Disney. We will not stay club level there anymore.
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