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  • Profile
    • Birthday 1970-05-10
      Location NO Louisiana
      Occupation Process Technician
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      Last Review Posted Boardwalk Villas (Disney Vacation Club)
      This is the second time I had reservations for a boardwalk view and was told at check-in that I would not be able to have the boardwalk view because there was a problem with the room. I know there is construction going on at the resort, but it seems if the construction was the reason, it should have been relayed to us before check-in. My reservation was for a one bedroom villa, boardwalk view. We were asked if they could upgrade us to a one bedroom villa without the boardwalk view. I do not see how that is an upgrade when we had a one bedroom villa to begin with. I just felt I was being given the run around. The cast member who was checking us in quickly stepped away from the computer and had someone else (who I guess was a manager) come tell us about not getting the room we were supposed to get.


      The front desk staff also did not tell us where to go to get our refillable mug, as we were on the dining plan. She also did not ask if we were celebrating anything. We forgot about all of this at the time. We are DVC members and make a trip every year and have always been given this information and asked this question. Not to complain, it is just something I think the cast member forgot since she had to have someone else tell us about not getting the room we were supposed to get.


      As far as the room, it was very nice. We did not have any problems with outside noise while in the room.


      This resort is one of the most convenient locations to the parks. The transportation is great. It is nice to sit out on the boardwalk and relax. There are lots of nice restaurants and snack options. I would definitely stay here again even though I was a bit disappointed with not getting the room I was supposed to get.
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