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Walt Disney Family Museum

Jack Spence Masthead

In a number of my blogs, I have encouraged my East Coast readers to make a trip to Southern California and visit the Disneyland Resort. I've explained that Disneyland and Disney's California Adventure are worth your attention and time. I've also mentioned that there are many other worthwhile sights to see and experience in the area and a family could easily fill a week touring the Los Angeles basin. Today I want to expand your West Coast vacation with an additional four to six days in San Francisco and its neighboring environs.

San Francisco is one of the most beautiful cities in the world. There are few other metropolises that can top the romance, excitement, and loveliness found in the City by the Bay. San Francisco offers first class dining, shopping, and entertainment. Man-made tourist attractions abound with the likes of Fisherman's Wharf, the cable cars, Alcatraz, and China Town just to name a few. And if you feel like experiencing more natural surroundings, the giant redwoods of Muir Woods and the vineyards of Wine Country are just an hour's drive away across the Golden Gate Bridge. Yes, San Francisco can easily fill a week of your time. But if all this wasn't already enough, a new shining star in the city's roster of tourist attractions opened on October 1, 2009, The Walt Disney Family Museum.

Walt Disney Family Museum

Cofounded by Walt's older daughter Diane Disney Miller and other heirs of the Disney family, The Walt Disney Family Museum is located at 104 Montgomery Street found on the historic parade grounds of the Presidio, a retired army base near the south end of the Golden Gate Bridge. The museum takes up residence in three refurbished and retrofitted buildings of the base's glory days. It encompasses 40,000 square feet on two levels and offers a chronological telling of Walt's life. The museum is owned and operated by the Walt Disney Family Foundation and is not formally associated with the Walt Disney Company. However, it is obvious from the exhibits that the two entities cooperate with one another.

I was recently in San Francisco for a day, waiting to set sail on a cruise to Hawaii. (Check back next week for my review of Aulani.) I was staying at the Mark Hopkins Hotel on Nob Hill and unsure of how to reach the museum from this location. An inquiry at the concierge desk provided me with three choices: Rent a car - and then try to find a parking space. Take the bus - which would gobble up an hour of my time getting there. Or take a taxi - which is what I did. The fare and tip came to less than $20 and I was there in 15 minutes. And believe me when I say, a taxi ride in San Francisco is and "E" coupon experience.

Just inside the museum's main doors is the reception desk and information center. It is here that you purchase your tickets. The prices are as follows:

Seniors (over 65): $15
Adults: $20
Students (with valid ID): $15
Youth (6 - 17): $12
Children under 6: Free when accompanied by an adult

The museum accepts credit cards and is open seven days a week from 10am until 6pm (except Thanksgiving and Christmas). The last tickets are sold at 4:45pm.

Reception Desk

Please note, I visited the museum on a busy Saturday afternoon. I was not always able to take the pictures I desired due to the many patrons viewing the exhibits. And for those of you who have visited here before and wonder why I have any pictures at all, a recent policy change rescinded the "no picture" rule.

Behind the reception desk is a collection of 248 awards that Walt received during his career, including the Presidential Medal of Freedom. This area can be viewed without purchasing a ticket.

Disney Awards

Disney Awards

Disney Awards

The sight of one award caught me off guard and brought a lump to my throat. There, in all its beauty, was the special Academy Award Walt won for "Snow White and the Seven Dwarfs." As Shirley Temple said, "Isn't it bright and shiny?"

Snow White Academy Award

Snow White Academy Award

Another stirring exhibit is also found in this room. Here you'll see the actual chairs that Walt and his wife Lillian sat in while enjoying time in their apartment located above the Fire Station at Disneyland.

Walt's Disneyland Apartment

Walt's Disneyland Apartment

Disneyland Fire Station

A tribute to Diane Disney Miller can also be found nearby. The illustrations are of Diane and her sister Sharon and were done by Norman Rockwell.

Diane Disney Tribute

Diane Disney illustration

Sharon Disney Illustration

Everything from this point forward requires a ticket. Before entering this section of the museum, a docent will explain the walking path, tell you where the restrooms are located, and ask if you have any questions.

One of the first exhibits you encounter is a pictorial and written account of Walt's family tree. At these displays you can learn some interesting facts about Walt's ancestors. For example, his father Elias loved music and taught himself to play the fiddle. As a teenager, he became proficient enough that he began performing at nearby dances. However, his parents were opposed to music for religious reasons. When his mother Mary caught wind of his activities, she showed up at one of these events, smashed his fiddle, and lead Elias home by the ear.

Disney Family Tree

Disney Family Tree

Disney Family Tree

Around the corner we find a reproduction of the ambulance that Walt drove during WWI in France.

Walt in France

Walt in France

Still pictures and film presentations give us a glimpse into Walt's early Alice cartoon series.

Alice Cartoons

The museum also pays homage to Ub Iwerks, the man who took Walt's ideas for Mickey Mouse and put them on paper. Contrary to the popular story, Walt did not actually draw Mickey while on the train returning from New York after losing the rights to Oswald the Lucky Rabbit. This is where he came up with the concept for Mortimer, then to become Mickey at Lillian's suggestion. It was Ub who took pencil to paper and turned Walt's concepts into reality.

Ub Iwerks

Ub was a prolific animator. He was able to turn out as many as 700 drawings in a day, a figure that made him legendary in the industry. The wall pictured below contains 348 frame enlargements of his work on Steamboat Willie. Some of these drawings are motionless while others actually show animation. These drawings represent less than 15 seconds of action.

Steamboat Willie Animation

Within this glass case pictured below is a fantastic collection of vintage Mickey Mouse toys, books, records, and more. The sale of merchandise like this helped keep the company afloat. Mickey and his friends brought in untold amounts of cash to keep a struggling studio going.

Disney Collectibles

The Silly Symphonies are introduced to us with an animated display of "The Skeleton Dance." An animator's desk is also on display nearby. Additional exhibits explain the use of maquettes and new animation tools.

The Skeleton Dance

Animator's Desk

Animation Display

As the tour continues, the animation process is discussed further. The switch from black & white to color cartoons and other more advanced animation techniques are brought to life in a number of displays. A multi-plane camera can be seen from the second floor. From this vantage point, a viewer can look down through the various layers of animation and visually see how this technical marvel added depth to a scene. (The first picture below is of the multi-plane camera from above. The second was taken at ground level near the gift shop on the first floor.)

Multi-plane Camera

Multi-plane Camera

Although the museum portrays Walt in a very positive light, the telling of his life story is not all sugar coated in this exhibit. One example of this is the discussion of the artist's strike that drove a wedge between Walt and many of his animators.

Artist's Strike

Next, the museum looks at Walt's foray into live action movies, the first being "20,000 Leagues Under the Sea."

20,000 Leagues Under the Sea

As we continue, the idea of Disneylandia is discussed. This concept of Walt's would feature a series of miniature dioramas, each depicting a historical moment in American history. The tableaus were to tour the country in a specially outfitted train. However, due to a number of technicalities, the project was never realized. Here we see a number of the miniatures that Walt personally collected over the years in preparation for this undertaking.




Around the next corner we're treated to a non-Disney surprise, a stunning view of the Golden Gate Bridge. No matter how many times you see this magnificent structure, it still inspires awe.

Golden Gate Bridge

For you model railroad enthusiasts, the museum will not let you down. On display is Walt's Carolwood Pacific Railroad. In addition, an overhead view of Walt's Holmby Hills home is shown, complete with the entire train track layout that circled his property. Seeing this diagram makes you appreciate what a loving and understanding wife Lillian must have been.

Carolwood Pacific Railroad

Carolwood Pacific Railroad

Carolwood Pacific Railroad

Carolwood Pacific Railroad

Pictured next is a reproduction of the press event ticket for the opening of Disneyland on July 17, 1955.

Disneyland Opening Day Ticket

Hanging from the ceiling we discover the original eleven-camera CircleVision camera developed by Ub Iwerks and others on the Disney team. It was later discovered that eleven screens made the audience feel woozy and a nine-camera setup worked better.

CircleVision Camera

When designing the museum, the architects and planners discovered a 12 foot circular area that had no planned use. To fill this space, an elaborate scale model of Disneyland was commissioned. However, this model does not represent Disneyland as it ever existed, but rather a composite of attractions that Walt saw to completion or at least dreamed of their addition to Disneyland. So attractions like Big Thunder Mountain Railroad and Splash Mountain are not included and the original Fantasyland is displayed rather than the refurbished land of the 1980's. Of course, this creates some incongruities. For example, the House of the Future never existed at the same time as Space Mountain, yet they both appear on this model.

The attention to detail on this replica of "The Happiest Place on Earth" is stunning and it pays tribute to Walt's love of miniatures. One subtle detail deals with lighting. When viewing the model, viewers will notice the park transitions from day to night and back again, allowing us to see Disneyland come alive "after dark." I took almost 60 pictures of this miniature Disneyland. Here are just a few.

Disneyland Model

Disneyland Model

Disneyland Model

Disneyland Model

Disneyland Model

Disneyland Model

Disneyland Model

Disneyland Model

Disneyland Model

Disneyland Model

Disneyland Model

Disneyland Model

Disneyland Model

Disneyland Model

Of course, no story of Walt would be complete without a mention of the 1964-65 New York World's Fair. Pictured below is a model of the final scene of Carousel of Progress, the 1960's era.

Carousel of Progress Model

Further down the line we find a bank of television monitors. These are showing some of the many shows that Walt was responsible for. For those of us old enough to remember you'll feel nostalgic about seeing Spin & Marty, the original Mickey Mouse Club, and Zorro.

Television Monitors

Several more exhibits are presented before entering the room devoted to Walt's death on December 15, 1966. This next picture displays the many magazine covers and editorial cartoons depicting a saddened world.

Walt's Death

As with every museum, the Walt Disney Family Museum has a shop at the end of the displays. Here you will find some upper-end merchandise that you may already be familiar with from Disneyland and Walt Disney World. There are also some unique pieces created especially for the museum. A Fantasia-inspired state-of-the-art digital theater is located on the lower level of the museum which screens Disney classics daily.

I have only shown you a sampling of what this museum has to offer. There is easily ten times more for you to experience.

I spent about two hours touring the Walt Disney Family Museum. You could see it in less time, but that would require missing a lot that is offered here. You could also spend much, much more than two hours. There are literally hundreds of plaques to read - almost too much to take in in one visit. It's obvious that the designers put the same quality and love of detail into this museum that Walt demanded of his own projects.

For those of you who have read any of Walt's biographies, you won't discover any new and revolutionary stories about his life here. However, the many exhibits make the tales we are familiar with come to life. After visiting the museum, there is a sense that you've somehow become closer to a man that you probably only knew through his appearances on television. I don't believe in ghosts. And if I did, I believe that Walt would haunt Disneyland, not this museum. But his presence can be felt here none the less. I highly recommend a visit to San Francisco and a trip to the Presidio and the Walt Disney Family Museum. You'll be glad you did.

To visit the official Walt Disney Family Museum website, click here.

The previous post in this blog was Restroom Evolution.

The next post in this blog is Aulani - Part One.

Comments (19)

Kathleen Thornton:

Thanks you so much for all the photos of this wonderful place. I wish I were able to see it and experience the magic that was Walt Disney.

Jenny Sperandeo:

Hi Jack! I will definitely put this on my to do list if we visit family in San Francisco. I can see myself spending a couple hours here. I think I would love seeing the toys and miniatures the best. The attention to detail in the mini's is amazing. How many hours do you think it took to put the displays together?
For now, I have 19 days until I'm back at WDW, and I'm loving planning every second of that trip...

PS Have you dined at California Grill since the rehab? We have reservations our first night there for my husband's birthday.

Jack's Answer:

I have not dined at the California Grill since the rehab. I have reservations for a couple of months from now. Others tell me it's nice, but don't expect to see "a brand new restaurant." Although different, the "feel" of the restaurant is the same. Everyone did enjoy it.

Arlene Olson:

I now have a new Disney goal. To visit San Francisco! Thank you so much for sharing this. I recently saw a small Disney exhibit at the Museum of Science and Industry in Chicago. This looks amazing.

Josh Weiss:

Hey Jack
I have not made a trip to the west coast for Disney yet but plan to sometime soon I hope. When I do this will definetly be one of my stops. It looks amazing and I can't wait to see it. Have fun on your cruise. Can't wait for your next blog and as always keep up the great work.

Thomas Babiarz:

Wow, I'm so happy you had a chance to visit the museum and share your experience with us. I bet you really enjoyed Walt's model railroad! I have this on my list for 2014 now. BTW, I want to hear more about the E ticket cab ride lol!

cathy mullen:

Hi Jack,
Maybe someday I will get a chance to visit this wonderful museum. Thank you for sharing with us.


Hello Jack,

Can you please tell me how you found out that it was indeed Ub that penned the original Mickey? It seems unfortunate that the Disney company would perpetuate such misinformation in the Hollywood Studios movie that is at the end of "Walt Disney: One Man's Dream".


Jack's Answer:

To answer your question, I would have to do a lot of digging. It might have been in one of the biographies about Walt. I just don't remember and I don't have time to look right now. I don't like to use Wikipedia as an official source, but if you search on Mickey Mouse here, it gives a pretty accurate accounting of the true story.

For many years, the Disney Company did give Walt full credit for drawing Mickey. It wasn't until Ub's family started complaining that things changed. If you listen closely today, official Disney sites and plaques do not actually say "Walt drew the original Mickey."

I haven't seen "One Man's Dream" for a while, so I might be mistaken. But if memory serves, Walt says something that goes like this, "I was on the train when Mickey popped into my head." At the same time, the film cuts to a cocktail napkin with a sketch of Mickey -- implying that Walt drew it. I don't believe the movie or Walt actually say he "drew" Mickey.

The other day, quite by accident, I overheard a Disney Tour Guide tell his tour group that Walt drew Mickey. I don't think he was intentionally misleading his group, it's just that this story has been around for so long even Disney fanatics take it as gospel.


Hi there Jack,

What a great article about the Museum. I've been twice now, having had the good fortune of tagging along with my Husband to San Francisco for business trips. The Museum is fantastic and one can easily lose themselves there for at least 2 hours, I was there for 3 hours the first trip, 2 the next. So glad to see you had a chance to visit and promoting it here. San Fran is a beautiful City and a perfect place for such a family loving museum.

Take care


Glad to hear you got to tour the Disney Family Museum (on your way to Hawaii...via the Princess cruise, no doubt?). As a resident of S.F., I am quite proud of this beautiful museum in my "backyard". You talk of spending 2 hrs. on your first visit, on my first visit I arrived at the opening in the morning and it was about 3:30 in the afternoon when I strolled thru the last segment of the museum--completely losing track of all time while there (much like a visit to a Disney Park). The Disneyland model, built by the talented folks at ILM, is indeed, the highlight of the largest gallery in the museum.
Hope you enjoyed your visit to Aulani.


Hi Jack,
Thanks for the great report and all the photos. I probably heard this years ago when the museum opened, but I've forgotten...Do you know how it is that this museum ended up in San Francisco? Is that where the Disney family members were living at the time? The location looks beautiful, but I was wondering how it wound up there and not in L.A. or Marceline, MO, etc.

Jack's Answer:

I really don't know why the museum was located at the Presidio. However, I do know that Ron and Diane Miller own a winery in Napa Valley (Silverado). So they must live in the Bay Area someplace.


There is also a D23 discount - you can look on their site (for Gold members only). We went last summer - it was lovely.

Jackie :

Hi Jack,
I'm so glad your back, you're by far my favorite All Ears blogger :) I have a question, what is your favorite Walt Disney biography? I'm interested in reading one but can't decide which one to pick up. I really enjoy your style of writing and hope we would like the same book. Let me know what you think.

Jack's Answer:

For years, "Walt Disney" by Bob Thomas (1976) was considered the best biography. However, "Walt Disney - The Triumph of the American Imagination" by Neal Gabler (2006) is now considered the best book on this subject.


Nice review of the museum, you captured the essence of it without divulging too much. My husband and I were lucky enough to see the museum last June and it was great. As a big Disney fan I was captivated even though I already knew a lot of information. We thought the museum would take 2 hours but we spent over three! We also got a AAA discount on our admission, so that is another way people can save. The museum also has a good view of the Golden Gate Bridge, it was the best glimpse we got of the bridge on our trip there.

Ashley Johnson:

Another wonderful entry Jack. We visited as a family during our SF spring break trip April 2013. The museum is wonderful. It always upsets me to hear that people skip "One Man's Dream" on a visit to WDW. It is one of my favorite attractions to visit and pay homage to the creative genius responsible for so many of the delights we take for granted today. This museum felt like OMD x 100 for me, and I relished every detail. I loved the World's Fair exhibits in the last room.

Thanks for helping me remember so much of our experience!

Marie Hall:

Thanks for a great article, Jack! We are planning a trip to SF specifically to see the museum and then spend some more time in No. Calif. Wasn't sure how long to plan to spend there, so thanks for that advice as well! I'm even more excited to go now!

Marilyn Sheck:

I have been there and had a delightful time. It filled in the information about Walt and his family history that I hadn't learned by visiting the theme parks. We were visiting friends in San Francisco and they had never been to the museum and they agreed to take their two Disneyphile friends (us) to be good hosts. They liked it so much that they spent more time than we did looking through the exhibits! We had to wait for them in the cafe. They said they were definitely adding it to their list of things to do from now on.

Regina Finnen:

How did you make out getting a cab when you were ready to leave the Museum? Was it easy or were you stranded?

Jack's Answer:

It was easy. I just called the taxi's 800 number from my cell phone and in 10 minutes, I was picked up.


I love that you cover 'all that is disney'. Including gems like this, which are outside of the parks, is wonderful!!! We love California! Next time we are there, I'll be sure to look this up and take a peek!! Thanks so much, Jack.


Military and their dependents get in the museum for free so we have been several times! The Disneyland model is amazing! You also get amazing that amazing view that you pictured...a must do for anyone visiting the coolest city in the USA!!

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This page contains a single entry from the blog posted on February 17, 2014 4:55 AM.

The previous post in this blog was Restroom Evolution.

The next post in this blog is Aulani - Part One.

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